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04-20-2021, 08:20 PM
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#1
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New Member
Join Date: Feb 2021
Location: Snohomish
Posts: 8
M.O.C. #28155
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Unscrupulous Business Practice
I put a $20,000 deposit on February 10th for a Montana to be built. Today, April 20th, I get a call from the dealership telling me that Keystone has changed the price agreement and they are increasing the cost to me by $3,000. So, after waiting for more that two months, and keeping my $20K for that duration, you're telling me that I'll need to pay more if I actually want the RV. I can either pay the money or you will cancel the deal and return my money, without interest of course, and I'll have wasted 9 weeks of my life. If this is not illegal, I find it HIGHLY unethical. To say that I am furious is an understatement. Had I known that this was the way you do business, I would have certainly gone with another company. It is unscrupulous business practices to alter the parameters of the agreement more than half way through the process. It feels a lot like extortion. So, we are off to a very bad start, Keystone. With demand so high, it appears that you feel that you can jerk your customers around because another one is in line behind me to buy it at that higher price. This will not last forever, Keystone.....but my memory will. I will make this known to anyone who will listen.
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04-20-2021, 08:49 PM
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#2
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Montana Fan
Join Date: Feb 2018
Location: Nampa
Posts: 114
M.O.C. #21247
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If that happened to me I’d get all my money back & buy a different product like Grand Design. That’s definitely bad business practices.
Also put the bare minimum to hold the product. 20k seems like a lot.
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04-20-2021, 09:41 PM
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#3
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 4,061
M.O.C. #20477
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Cindy,
I would be hugely frustrated also. Assuming you and the dealer signed a contract, I would hold the dealer to the contract and threaten litigation if needed.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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04-20-2021, 10:18 PM
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#4
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Montana Fan
Join Date: Mar 2019
Location: Chino Valley
Posts: 226
M.O.C. #23720
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Sounds like a breach of contract! I’m with aztraveler, be worth a couple hundred bucks to have a lawyer write them a letter. You might also call Keystone, they might not know what the dealers doing!
Then again, might not be worth the hassle, money back, different brand!
__________________
![](image.php?u=23720&type=sigpic&dateline=1563813638)
Steven & Denise
New to us 2014 3150RL
Chino Valley, AZ
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04-21-2021, 12:18 AM
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#5
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Montana Master
Join Date: Mar 2019
Location: Milwaukie, OR
Posts: 1,557
M.O.C. #23668
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You should understand that this isn't a Keystone or Montana run site. So venting here will get some sympathy from other Montana owners but it won't do anything to Keystone.
I do think you might look hard at your contract. Where did you order the trailer? I assume you bought from a dealer so your issue really isn't with Keystone, but with the dealer with whom you have a contract. Are there any clauses regarding manufacturer price changes? Or that allow for one or both parties to cancel the contract without penalty? At this point it's really all about the language that you agreed to so check it carefully so see what recourse you might have.
Your situation would also be very frustrating to me and it will obviously leave a bad taste. If the issue is solely with the dealer then I hope you won't let that spoil your view of the trailer you liked enough to put a large deposit on.
Good luck. Please let us know what you find out.
__________________
Jeff & Sandi (and Teddy - 7lb Schnorkie)
2018 Montana HC 305RL / HW Progressive EMS
2015 RAM 3500 Laramie Longhorn Crew Cab 4x4 DRW / Demco Recon Hitch on RAM Puck Ball
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04-21-2021, 05:49 AM
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#6
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,789
M.O.C. #14547
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Look at your contract to make sure there are no weasel words that say the price can be adjusted. It may take a letter from a lawyer if those words don't exist though I would write that letter myself then if no action then use a lawyer as a last resort.
As a note, we walked from a deal like that from a competitive brand 5er, found our Montana and made a much better deal elsewhere ending up with more for less dollar outlay.
Oh and yes, vent here, fine, but this site is 100% private, nothing to do legally or financially with Keystone/Montana
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-21-2021, 06:45 AM
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#7
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Montana Fan
Join Date: May 2015
Location: Livermore
Posts: 492
M.O.C. #17391
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People get layers involved because the dealer did breach his agreement with you may not be the best advice. Sure I would be mad. However say you get the lawyer involved and you get your way. With all the things that need to happen with the PDI, do you want to take the chance on the service department doing you a solid? I would be as mad as you are but this seems strange to me that this is happening at all. My advice is get your money back and move to another dealer. If you want you could call another dealer and see if they could do the same deal. Other wise get your money back and move on.
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04-21-2021, 07:11 AM
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#8
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,789
M.O.C. #14547
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Quote:
Originally Posted by Slow Hand
People get layers involved because the dealer did breach his agreement with you may not be the best advice. Sure I would be mad. However say you get the lawyer involved and you get your way. With all the things that need to happen with the PDI, do you want to take the chance on the service department doing you a solid? I would be as mad as you are but this seems strange to me that this is happening at all. My advice is get your money back and move to another dealer. If you want you could call another dealer and see if they could do the same deal. Other wise get your money back and move on.
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Special order - may be a non-refundable deposit andd why a lawyer may be needed for breach of contract. For $20K, that's when I would for sure get legal advice. (but I would not have given ANY dealer that kind of deposit in the first place, not even for a new mid six figure S&B home)
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-21-2021, 07:26 AM
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#9
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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It's all about the agreement on paper. There has to be more to this story. $3k is chump change considering the markup on trailers and the dealer should make it right. In fact, the name of that dealership should be made known. IMO, there are no special orders on trailers. Whatever they make will be sold to someone.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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04-21-2021, 07:50 AM
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#10
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Montana Master
Join Date: Mar 2013
Location: Frostproof, FL USA
Posts: 2,362
M.O.C. #13272
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Not sure what floorplan the OP ordered, but I would gladly cancel the deal unless I was getting 30% or more off MSRP anyway.
A few months ago when our DP sold we had heard about how low dealer stock was on most fivers and THs. We used nationwide searches to find our exact floorplan in the exact color with the exact options we wanted. On top of that we purchased it for over 30% discount. Down side is we had to drive 1,300 miles to pick it up.
__________________
Previous: 2008 Montana 3400RL & 2014 3725RL
Current: Full Time 2022 SOB TT Toy Hauler
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04-21-2021, 08:56 AM
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#11
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Montana Master
Join Date: Oct 2006
Location: McKinney
Posts: 7,344
M.O.C. #6433
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I would not be at all happy either. But, as mentioned, read the purchase contract carefully. There may well be some subtle statement that they can adjust the price if the manufacturer changes theirs. If so, then you have little recourse other to tell others your surprise experience.
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Bill & Patricia
Riley, our Golden
2007 3075RL (recently sold, currently without)
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04-21-2021, 09:11 AM
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#12
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,275
M.O.C. #26190
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That sound like a horrible dealership you're going through. $20K up front....that is insane. I know through Chevy/GM, you can order a new diesel truck for just $500.00. Something sounds very wrong.
__________________
2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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04-21-2021, 09:35 AM
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#13
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Recent articles in trade journals have sited the increased cost of metal and plastic as increasing the cost of the average rig by about a grand to the manufacturer. Between the amount of the deposit and the amount of the increase they are trying to get I would drop that dealer like a hot rock. Based just on what they've done with the financials I wouldn't want any part of depending on them for service and warranty work.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-21-2021, 11:32 AM
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#14
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Quote:
Originally Posted by 432bartman
That sound like a horrible dealership you're going through. $20K up front....that is insane. I know through Chevy/GM, you can order a new diesel truck for just $500.00. Something sounds very wrong.
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I agree and would get my $ back and purchase different brand. I bought 3 new Montana fivers from my dealer one of which was a special order. On all 3 they didn't ask for a penny until my PDI was done and I was satisfied. We then sat down and closed the transaction.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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04-21-2021, 01:15 PM
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#15
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The contract is with the dealer not keystone. We never paid anything up front on two Montana's but we did sign a contract to purchase. I would talk to Keystone and share your experience with that dealer.
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04-21-2021, 01:32 PM
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#16
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Montana Fan
Join Date: Feb 2019
Location: Oklahoma City
Posts: 181
M.O.C. #23433
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This is what I was thinking. This is not a Keystone problem, it's a dealership problem.
__________________
Troy and Tracy Chaddon
2019 Montana High Country 330RL
2005 Ford F-350 "Bulletproofed"
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04-22-2021, 09:10 AM
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#17
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 346
M.O.C. #17151
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Cynstress,
You have not replied to any of the responses with the model you ordered nor who this dealer is.
Regulars on this site know both Keystone and Montana representatives monitor this site and will comment when deemed appropriate.
As stated your contract is with the dealership, not with Keystone Montana. But Keystone as well as the Montana division management will always be interested in any information you have to provide regarding dealership business practices affecting them.
If you don't wish to make public your comments, PM me and I will make sure they are forwarded to appropriate Montana personnel.
Best Regards.
__________________
![](image.php?u=17151&type=sigpic&dateline=1492554468)
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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04-22-2021, 03:15 PM
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#18
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New Member
Join Date: Apr 2021
Location: Pensacola
Posts: 1
M.O.C. #28624
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Run from that dealership
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04-23-2021, 07:55 AM
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#19
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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OP, you got a call from your dealer on Apr 20? Then your first post here is at 0720 the same day? Your dealer sure starts early in the morning. What's happening now? Was your agreement in writing? Are they going to refund you? Is it resolved? This post is starting to feel like a driveby on Keystone and an unknown dealer.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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05-05-2021, 01:14 PM
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#20
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Seasoned Camper
Join Date: Apr 2018
Location: El Paso
Posts: 68
M.O.C. #21551
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Quote:
Originally Posted by Cynstress
I put a $20,000 deposit on February 10th for a Montana to be built. Today, April 20th, I get a call from the dealership telling me that Keystone has changed the price agreement and they are increasing the cost to me by $3,000. So, after waiting for more that two months, and keeping my $20K for that duration, you're telling me that I'll need to pay more if I actually want the RV. I can either pay the money or you will cancel the deal and return my money, without interest of course, and I'll have wasted 9 weeks of my life. If this is not illegal, I find it HIGHLY unethical. To say that I am furious is an understatement. Had I known that this was the way you do business, I would have certainly gone with another company. It is unscrupulous business practices to alter the parameters of the agreement more than half way through the process. It feels a lot like extortion. So, we are off to a very bad start, Keystone. With demand so high, it appears that you feel that you can jerk your customers around because another one is in line behind me to buy it at that higher price. This will not last forever, Keystone.....but my memory will. I will make this known to anyone who will listen.
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BEWARE of leaving large deposits. I learned a valuable lesson few years back. I had left a deposit at an RV dealer ship in Las Cruces New Mexico called Kamping .... yes, with a "K' don't remember the other half. Anyhow i was to pick it up on saturday morning. When I arrived at the dealership it was closed. No one was there except for a few other customers as well . I called my salesman, lucky I had his cell number, it so happened they were going to have customers leave down payments that weekend knowing they were filling bankruptcy and not return the money. Never got my money back.
__________________
![](image.php?u=21551&type=sigpic&dateline=1619639124) 2017 3660FL ALPINE 6 SLIDE
2021 F350 DRW Long Bed 6.7 Diesel Lariat Ultimate
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