Service Advisor Appointments Update

[rmcarmean]

Please sign us up for 3:00pm
Ron & Marcie Carmean
Vin #F4730023
352-515-7612

[lostshakerofsalt]

George, please remove my appointment (3 PM). We will not be attending the rally this year.

Thanks,

[Jay Bird]

Steve, Done, Thanks

[billinja]

Would you sign us up for 3:00 Jim's cell 419-563-7310 thanks.

[rvisliving]

Roger Pinard, Vin # B4701337. Cell # 239-848-8661. Would like a 3pm appointment if possible.

[npatters]

quote:Originally posted by Jay Bird

The Service Advisor Appointments (15 Minute Tech Visit) will be Thursday 24 September 2015 from 1:00 to 4:00 PM. This is your opportunity identify any problems to Keystone you have with your unit.

In order to be placed on the schedule, I will need the following information: your first and last name; the last 8 numbers/letters of your 5th wheel VIN; and your cell number. Deadline to get on the schedule is 13 September 2015

I know some of your are not comfortable with putting your cell number on the forum so you can PM me with your information. I may not be able to guarantee you the time you ask for because of multiple requests but I will put you on the schedule as close as I can.
Out of respect to your fellow MOC members, we need to do everything we can to stay on schedule. If it is determined an individual situation may need more time than allotted, Keystone will work with you on an additional follow-up time, place and method to continue communications to do everything they can to help.

UPDATE: 23 Jul 15. I received information that there will be 7 technicians available to handle the appointments. I can schedule 7 appointments for each time slot. Since on technician will be handling a possible 11 appointments I cannot stress how important for each appointment last only 15 minutes or less.

UPDATE: 18 Aug 15. Only 26 more days to sign up for the Service Advisor Appointments. No one will be added to the list after that date or if all slots are taken.

UPDATE 23 Aug 15
Please Read: To assist in keeping the technicians on time it would be a great help if each of you write down the problems before hand that you want to discuss with the technician. Also, please do not expect the technician to give you a resolution to your problem(s) on the spot. They will be in a fact finding mode when they visit you. Once they get through with all the units they will meet with management and a decision will be made how to handle everyone's problems and get back to you. Thank you for your corporation.

TIMES

1:00-1:15
1.Pat & Rich Thelen
2.Jerry & Judy Bradley
3.Don & Lori Smart
4.David & Linda Hatcher
5.Jim & Vicki Fischer
6.Mark & Vicki Allen
7.Jim Abernathy


1:15-1:30
1.Paul & Jan Kelpe
2.Charles & Mary Evans
3.Joe & Janet Huber
4.Tom & Sharon Macauley
5.Fred DeCamp
6.Tom Campbell
7.Lynn & Pat Bohmer

1:30-1:45
1.Royce and Ruth Anne Baden
2.Tom & Terri Corison
3.Chuck & Debra Johnson
4.Cheryl and Larry Zill
5.Bill & Ardie Seifried
6.Pat & Ron Akom
7.Scott & Pati Luciano

1:45-2:00
1.Larry & Debbie Ambuehl
2.Dennis & Donna Ziegler
3.Rich Lascola
4.John & Judy Michaels
5.Don & Bonnie Lee
6.Rick & Linda Say
7.Jim & Bev Schlee

2:00-2:15
1.Bud & Susie Walsh
2.Bill & Jan Mains
3.David Grossman
4.Clellie (Bernie) Harmon
5.Ron & Terrie Ames
6.Don & Gwen Sewell
7.Glenn Strom


2:15-2:30
1.George & Rosetta Person
2.Ralph & Sydney Hollingshead
3.Dennis, Sharon & Jennifer Maison
4.Anna & Jim Ottinger
5.Ed & Susan DeWitt
6.Dennis & Linda Ward
7.Ray & Pat Gries


2:30-2:45
No appointments will be scheduled for this time period

2:45-3:00
1. Gary & Sally Misher
2. Dennis & Jackie Korchak
3. Steve & Sharon Bischoff
4. John & Laura Pecha
5. Erin James
6. Roger & Sue Mcdaniel
7. Larry & Carolyn Brinkman

3:00-3:15
1. Phil & Janie Albright
2. Mike & Nancy Boyko
3. Lou Pope
4. Ron & Marcie Carmean
5. Jim Billings
6. Roger Pinard
7.

3:15-3:30
1. Ron & Mary Lichtenberg
2. Frank & Terri Shryock
3. John Holton
4.
5.
6.
7.

3:30-3:45
1.
2.
3.
4.
5.
6.
7.

3:45-4:00
1.
2.
3.
4.
5.
6.
7.





Please let us use this time wisely. Remember the technicians are not management. If you have concerns outside of getting a problem fixed you will have an opportunity to express those concerns at one of the seminars or talk to Keystone management personnel who will be at the rally off and on. Thank you for your corperation.

[npatters]

quote:Originally posted by Jay Bird

The Service Advisor Appointments (15 Minute Tech Visit) will be Thursday 24 September 2015 from 1:00 to 4:00 PM. This is your opportunity identify any problems to Keystone you have with your unit.

In order to be placed on the schedule, I will need the following information: your first and last name; the last 8 numbers/letters of your 5th wheel VIN; and your cell number. Deadline to get on the schedule is 13 September 2015

I know some of your are not comfortable with putting your cell number on the forum so you can PM me with your information. I may not be able to guarantee you the time you ask for because of multiple requests but I will put you on the schedule as close as I can.
Out of respect to your fellow MOC members, we need to do everything we can to stay on schedule. If it is determined an individual situation may need more time than allotted, Keystone will work with you on an additional follow-up time, place and method to continue communications to do everything they can to help.

UPDATE: 23 Jul 15. I received information that there will be 7 technicians available to handle the appointments. I can schedule 7 appointments for each time slot. Since on technician will be handling a possible 11 appointments I cannot stress how important for each appointment last only 15 minutes or less.

UPDATE: 18 Aug 15. Only 26 more days to sign up for the Service Advisor Appointments. No one will be added to the list after that date or if all slots are taken.

UPDATE 23 Aug 15
Please Read: To assist in keeping the technicians on time it would be a great help if each of you write down the problems before hand that you want to discuss with the technician. Also, please do not expect the technician to give you a resolution to your problem(s) on the spot. They will be in a fact finding mode when they visit you. Once they get through with all the units they will meet with management and a decision will be made how to handle everyone's problems and get back to you. Thank you for your corporation.

TIMES

1:00-1:15
1.Pat & Rich Thelen
2.Jerry & Judy Bradley
3.Don & Lori Smart
4.David & Linda Hatcher
5.Jim & Vicki Fischer
6.Mark & Vicki Allen
7.Jim Abernathy


1:15-1:30
1.Paul & Jan Kelpe
2.Charles & Mary Evans
3.Joe & Janet Huber
4.Tom & Sharon Macauley
5.Fred DeCamp
6.Tom Campbell
7.Lynn & Pat Bohmer

1:30-1:45
1.Royce and Ruth Anne Baden
2.Tom & Terri Corison
3.Chuck & Debra Johnson
4.Cheryl and Larry Zill
5.Bill & Ardie Seifried
6.Pat & Ron Akom
7.Scott & Pati Luciano

1:45-2:00
1.Larry & Debbie Ambuehl
2.Dennis & Donna Ziegler
3.Rich Lascola
4.John & Judy Michaels
5.Don & Bonnie Lee
6.Rick & Linda Say
7.Jim & Bev Schlee

2:00-2:15
1.Bud & Susie Walsh
2.Bill & Jan Mains
3.David Grossman
4.Clellie (Bernie) Harmon
5.Ron & Terrie Ames
6.Don & Gwen Sewell
7.Glenn Strom


2:15-2:30
1.George & Rosetta Person
2.Ralph & Sydney Hollingshead
3.Dennis, Sharon & Jennifer Maison
4.Anna & Jim Ottinger
5.Ed & Susan DeWitt
6.Dennis & Linda Ward
7.Ray & Pat Gries


2:30-2:45
No appointments will be scheduled for this time period

2:45-3:00
1. Gary & Sally Misher
2. Dennis & Jackie Korchak
3. Steve & Sharon Bischoff
4. John & Laura Pecha
5. Erin James
6. Roger & Sue Mcdaniel
7. Larry & Carolyn Brinkman

3:00-3:15
1. Phil & Janie Albright
2. Mike & Nancy Boyko
3. Lou Pope
4. Ron & Marcie Carmean
5. Jim Billings
6. Roger Pinard
7.

3:15-3:30
1. Ron & Mary Lichtenberg
2. Frank & Terri Shryock
3. John Holton
4.
5.
6.
7.

3:30-3:45
1.
2.
3.
4.
5.
6.
7.

3:45-4:00
1.
2.
3.
4.
5.
6.
7.





Please let us use this time wisely. Remember the technicians are not management. If you have concerns outside of getting a problem fixed you will have an opportunity to express those concerns at one of the seminars or talk to Keystone management personnel who will be at the rally off and on. Thank you for your corperation.

Please put Neil and Sharon Patterson on the schedule for 3:15 - 3:30. Montana High Country 2015 FA740517. Neil's Cell 734-891-1889.

Thanks

[Max]

Hope it's not too late to sign up...
Whatever time is available is fine
Pat McFarlin & Ben Taher
Vin F4700736

[Max]

Whoops forgot the cell# 973-600-6955 Pat Mcfarlin & Ben Taher

[Max]

I think my eyes are going (lol) the CORRECT vin # is
D4700736. Pat McFarlin & Ben Taher

[U.P.Royalty]

3:15 - 3:30
Ron & DiAnn Chapin
G4701050
616-204-4434

[MP1]

Please schedule ...Miles and Marjorie Patten...2014 Montana 3402RL ...VIN No. 4YDF34025E4701205 ...for the 2:00 to 2:15 opening ...or...if it has been taken...schedule us for one of the later slots in the day.

Importantly, my cell phone is: 916 838 8050 ...Marjorie's is: 916 205 2837.

Thanks for your efforts to schedule this important part of our rally.

[Jay Bird]

Bump

[bdimmick]

Del and Bev Dimmick 1:00-1:15

[bdimmick]

Don't know vin# we just bought a new unit and haven't seen it yet, but will pick up next week
2016 Montana Model 3720

[Rondo]

Bev-- Your Vin# is on the tag by the level-up door and also on one of doors in your kitchen. At least they used to be there. Also your title and of registration for the Montana should have the Vin# on it!
George also needs your cell phone number so the Service techs can call you is they cannot find you at your unit at the specific time you have been assigned.

[cw3jason]

Jason and Wendy would like to schedule a 1:00-1:15 appointment. As some may know My side wall is cracked extending diagonally from the corner just below the front slide out, I started another thread on this a week ago. The unit is at the dealer and they are talking to Keystone about having them look at it or repair it while we are at the rally. My dealer and I both feel it is probably structural. I figured by making this appointment at least someone from Keystone would look at it and take notes. VIN# 4YDF37126F4701148
Cell# (860)933-3181

[Jay Bird]

Del & Beverly Dimmick. You are picking up your new unit next week. Am I wrong in thinking you think may have issues that Keystone need to address? I will put down in the 1:30 slot. My list goes to Keystone two days from now. If you can get the last 8 of your VIN from your dealer and send it to me along with your cell number then your info will be forwarded to Keystone so they can contact you.

[Grey Nomads]

Please sign up Charlie and Judy Benton for the last slot on 3:00-3:15
Vin#E4701129

Cell# 269-386-0034

[bdimmick]

G4701111 finally got it , but we have a big problem, they didn't put a vent in for the air conditioner, so hope this is fixable when we are there, the dealer is too far away to go back and we don't have time, if we are coming to the rally. Del and Bev Dimmick Cell: for Del 308-520-0620; Bev 308-520-0318, so we need extra time.

Also this is now a 2016 3720 RL Montana