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Old 01-07-2014, 11:39 AM   #1
scott-pati
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2014 Service Campaign Notice. *UPDATE* W/Pics...

Just received from UPS a package from KS to add additional supports on the folding dinette chairs on certain 2014 models. An additional brace is needed to support the chairs it says.

Anyone else get these?

UPDATE:
download the notice I got.

http://performanceworks1.com/ram/ks1.pdf

Below is the issue with the chair. The legs can EASILY spread apart and separate the seat from the leg and break.



Below is what the legs should look like.



Below is the brace installed on the right chair.


 
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Old 01-07-2014, 11:43 AM   #2
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Sounds like a company not willing to let you down. Sorry, couldn't help it.
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Old 01-07-2014, 11:53 AM   #3
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Quote:
quote:Originally posted by DQDick

Sounds like a company not willing to let you down. Sorry, couldn't help it.
Ouch....
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Old 01-07-2014, 03:19 PM   #4
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Hmmm, wonder if this includes the 3725 models with the folding chairs? In our case, first you have to get the chair "unfolded"...as it is not that easy. Two salesmen and a technician tried unfolding one of ours for demonstration, and wound up cracking the leg. A new chair has been ordered. The other chair they were able to get open......but not without some difficulty!!!
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Old 01-07-2014, 04:42 PM   #5
DougnDawn
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Yes, received ours today, let me know how easy they are to put on. First off, we've never had ours out from under the bed and second, Monty is in storage without a battery and won't see daylight until March or April. :- (
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Old 01-08-2014, 02:06 AM   #6
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Quote:
quote:Originally posted by DougnDawn

Yes, received ours today, let me know how easy they are to put on. First off, we've never had ours out from under the bed and second, Monty is in storage without a battery and won't see daylight until March or April. :- (
Same here. I guess now is the time, before I misplace the braces.
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Old 01-08-2014, 02:16 AM   #7
bncinwv
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Assuming the chairs are hardwood, one thing they failed to mention is that it would be very beneficial to pre-drill holes for the screws. Mark the drill-bit with tape or a rubber band to the screw length, and use a smaller diameter bit for the drilling. It will make it a lot easier!
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Old 01-08-2014, 08:22 AM   #8
WaltBennett
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We didn't get any folding chairs with our used/new Monty, but have had four very similar folding ones from Costco for five or so years. They've always been difficult to unfold, but at least there's directions under the seat. They've been great over the years and we've never had any problems with them.
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Old 01-08-2014, 11:52 AM   #9
HOOK
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We received ours today. Appears to be easy to do. I'll let you know tomorrow.

Update: very easy , about ten minutes. Drill and square tipped screwdriver.
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Old 01-10-2014, 05:25 AM   #10
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Got ours yesterday via UPS. Good idea about pre-drilling the holes. Does make it much easier.
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Old 01-10-2014, 09:13 AM   #11
Overlord
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Scott,

Might I suggest that perhaps you may wish to edit the picture that is linked in your original post, to redact or obscure your name, address, and VIN number.

Just a suggestion.
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Old 01-10-2014, 09:24 AM   #12
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Quote:
quote:Originally posted by bncinwv

....... It will make it a lot easier!
Bingo
And can prevent the wood from cracking/splitting.
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Old 01-10-2014, 09:47 AM   #13
scott-pati
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Quote:
quote:Originally posted by Overlord

Scott,

Might I suggest that perhaps you may wish to edit the picture that is linked in your original post, to redact or obscure your name, address, and VIN number.

Just a suggestion.
Thanks for the heads up. I'm usually pretty good about that stuff. I guess I'm a wanted man now. I'll swear I didn't do it!

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Old 01-23-2014, 04:50 AM   #14
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Further update.....I'm now wondering if Keystone had so much trouble with these chairs they have quit using them? I checked a more recent 3725 model, and they have changed the chairs back to rigid/solid (non-folding) chairs. We have one on order, due to ours being cracked from the factory. It came....and was rejected by the parts person, because it had a stained seat, and a gouge out of the wood. Sometimes a great idea doesn't always work out!
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Old 01-23-2014, 07:28 AM   #15
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Vert easy to do. Maybe 20 minutes. We used ours last week and they seem strong enough.
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Old 01-24-2014, 12:33 AM   #16
Captain Joe
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I did not like the chairs and the table in the 2014 and that was one of the many reasons I went for the 2013.
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