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07-13-2013, 04:22 AM
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#1
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Montana Master
Join Date: Jul 2007
Location: Galena
Posts: 990
M.O.C. #7380
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Graphics
Does anyone have the name and phone number of who to contact about graphics? Our friend called Keystone and they referred him to his dealer who sold the Montana. I know for a fact Keystone has replaced graphics. His unit is a 2008 .
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07-13-2013, 07:01 AM
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#2
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Montana Master
Join Date: Jan 2006
Location: San Antonio
Posts: 1,308
M.O.C. #5165
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Here is my current experience. I have a 2006. I replaced the front graphics about 3 years ago-no cost from Burlington Ind. Today--Burlington is not providing any free graphics and I don't think they are selling any for those Montana's that used their product. Keystone is working thru your dealer. I contacted mine.--full set is $1800--to much for me. So I am waiting to do the worst ones--interesting that I have 7 that are in poor shape and 6 of the 7 are on the off side or door side. Most are the solid color graphics that just cracked--but are stuck pretty well--some edge peeling. I am still waiting to take any action. I did trim all the edge peeling with a razor blade and it seems to help the appearance.
__________________
F-250 King Ranch Crew Cab 2012, Single Wheel, 6.7 L Diesel, Transfer Flow Internal 50 Gallon Fuel Tank, Upgraded Ford Software for 50 Gallon tank, 2006 3475Rl with Mor-ryde King Pin, 2nd AC, 2nd Battery, Pressure Pro TPMS, Wet Bolt Shackle Kit
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07-13-2013, 11:17 AM
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#3
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Montana Master
Join Date: Jul 2007
Location: Dillon KOA
Posts: 1,291
M.O.C. #7445
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EDITED 7/16/2013--You can call Keystone Customer Service, but I read somewhere (recently) on the MOC forum that Keystone is no longer replacing graphics on any rigs OUT OF WARRANTY. You can probably still buy graphics for replacement, but Burlington is no longer making or supplying graphics for Montanas, or so I was told by a Keystone rep.
Keystone Customer Service
2425 Davis Drive
PO Box 2000
Goshen, IN 46527-2000
Phone (toll free): (866) 425-4369
Carolyn
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07-13-2013, 04:17 PM
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#4
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Montana Master
Join Date: Jul 2007
Location: Galena
Posts: 990
M.O.C. #7380
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Maybe that's why he can not get them. We had no problem getting our front cap a few years ago for ours. I lost the name and no. Of who we dealt with. They are looking for the front cap Big Sky but if Burlington no longer supplies them can the dealer even get them? Hmmmm!
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07-13-2013, 11:35 PM
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#5
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Montana Master
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
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Hi
Go to one of the companies that make vehicle wraps and advertising signs.
The first things they will tell you is the graphics Keystone is selling are of the most inexpensive material on the market. This stuff is only used for temporary signs like you see on the side of the road during elections.
They will take a picture of the rig and reproduce the graphics with their computer system.
I have a quote to remove all the old ones and install the new ones for $1,500.00 with a 5-year warranty.
I haven’t changed mine yet because I am having too much pleasure telling people that ask about the condition of my graphics about Keystones quality. They really get the idea when I show them Keystone couldn’t even glue the sewer outlet on correctly.
Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https:// www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
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07-14-2013, 02:43 AM
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#6
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
quote:Originally posted by Wayne and Carolyn Mathews
You can call Keystone Customer Service, but I read somewhere (recently) on the MOC forum that Keystone is no longer replacing graphics on any rigs. I would assume, if that's true, that they would still take care of units currently under warranty. You can probably still buy graphics for replacement, but Burlington is no longer making or supplying graphics for Montanas, or so I was told by a Keystone rep.
Keystone Customer Service
2425 Davis Drive
PO Box 2000
Goshen, IN 46527-2000
Phone (toll free): (866) 425-4369
Carolyn
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When we bought our 2010, we were told by the Sales rep and Sales Mgr that Keystone warranty included three year free replacement for any graphic issues and that they had changed graphic supplier.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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07-14-2013, 05:33 AM
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#7
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Montana Master
Join Date: Jan 2006
Location: San Antonio
Posts: 1,308
M.O.C. #5165
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I have a quote for a graphic company that can make graphics up to 13 feet in one dimension. Cost for the two mountain scenes (one on each side) is $440 each installed. I have held off as I state before because the trimming cleaning them up enough. My thinking is that the graphics do not impact my ability to go down the road. So, why do it?? My response--only if it will help sell the unit. Then I will probably loose money on the deal. I am not in that selling position--so I will keep going down the road.
__________________
F-250 King Ranch Crew Cab 2012, Single Wheel, 6.7 L Diesel, Transfer Flow Internal 50 Gallon Fuel Tank, Upgraded Ford Software for 50 Gallon tank, 2006 3475Rl with Mor-ryde King Pin, 2nd AC, 2nd Battery, Pressure Pro TPMS, Wet Bolt Shackle Kit
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07-15-2013, 03:35 PM
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#8
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Established Member
Join Date: May 2009
Location: summerville
Posts: 40
M.O.C. #9347
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Contact Keystone customer relations and tell them the problems you are having with your graphics. I have a 2010 model 3150 and decals after 3 years were terrible. They asked for pictures which I sent and within two days new decals were on the way, no questions asked.o
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07-16-2013, 05:03 AM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The early year graphics are just not made anymore. In 2013 a full set was not available for my 06 3400. I did get the bits and pieces that keystone had in stock but it was not much. A local marine graphics shop here on the shores of Lake Erie could make me what ever I wanted at whatever quality I wanted at a price.
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07-16-2013, 01:25 PM
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#10
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Established Member
Join Date: Mar 2012
Location: Hutchinson
Posts: 26
M.O.C. #12310
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We have a 2012 Mountaineer with graphic issues. I contacted Keystone customer service, they advised to take it to a dealer and they would pay to replace the defective decals and also cover the expense of the new decals. Took it to the dealer for documentation as per Keystones request. Thought everything was going to good. The dealer called and said that Keystone would provide the decals and only pay for 1 hour of labor. The dealer stated it would take 2-3 hours to remove and prep the front cap alone. I called Keystone again, waiting to hear back from either the dealer or Keystone.
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07-17-2013, 07:14 AM
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#11
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Montana Fan
Join Date: Nov 2006
Location: WARREN
Posts: 115
M.O.C. #6547
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Call Walt at 573-263-2212. He was on EBay selling the whole mtn scene as 1 decal for the rt/lf side for $250 a side
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