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09-18-2012, 02:41 PM
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#1
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Service center visit
we are now at the fall rally after spending 1 3/4 days at the service center having them work on our "defect" list on our 2013 3402 Big sky that we have had for nearly 4 months.
We had a list of 16 issues and every issue was corrected .Some turned out not to be issues. the propane regulator I thought was not working properly was working properly . I was just not accustomed to the new style regulator.The level up system that i thought was not working properly was working properly and the problem I thought we had was due to operator error and less than
clear operating instructions.Door hitting awning was operator error.
The satellite connections in the convenience center were wired incorrectly and they corrected them . The microwave /convection was not operating properly and they did replace the unit. The panel along side the inside of the counter blew out and they repaired,replaced and re enforced the panel. Some of the drawers would not stay closed and they replaced the latches.
The service center folks were concerned, professional and made sure we were completly satisfied with the work performed.
IMO these are the real "skilled craftsmen" of Keystone RV company.
We are happy campers.
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09-18-2012, 02:54 PM
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#2
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Montana Fan
Join Date: Sep 2007
Location: rockwall
Posts: 335
M.O.C. #7697
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Glad you're happy but on the other hand wouldn't it have been nicer if the "skilled craftsmen" actually did it right the first time?
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09-18-2012, 04:33 PM
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#3
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Montana Fan
Join Date: Sep 2012
Location:
Posts: 310
M.O.C. #12816
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Wouldn't that put the service guys out of work :-))
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09-18-2012, 04:58 PM
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#4
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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The service center, and Darryl in particular, are spectacular. They do such a good job that if they were on the line, Keystone would lose money. Oh, they're losing money by having a service center...Hmmm...
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09-18-2012, 05:51 PM
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#5
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Montana Fan
Join Date: May 2012
Location: Edmonds, Wa
Posts: 401
M.O.C. #12491
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They must not be loosing too much money. Their stock (THO) is near a 52 week high and they have just increased their dividend by 20%. That's good for all us owners as they should be in business for many years too come.
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09-19-2012, 01:41 AM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Quote:
quote:Originally posted by ranch560
They must not be loosing too much money. Their stock (THO) is near a 52 week high and they have just increased their dividend by 20%. That's good for all us owners as they should be in business for many years too come.
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True that!
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-19-2012, 02:28 AM
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#7
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Good to hear they took great care of you and fixed everything.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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09-19-2012, 03:42 AM
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#8
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We never expected less from the service center and Keystone.Randy Mast is the service center manager and is the guy who approves all the repairs. He should be recognized for the great sevice at the service center.
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09-19-2012, 04:59 AM
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#9
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Montana Fan
Join Date: Mar 2011
Location: BEND
Posts: 350
M.O.C. #11243
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I am glad to hear that they fixed (or trained) all issues to your satisfaction. I am so lucky to have an OUTSTANDING dealer 5 minutes from my home that takes really good care of us and in turn maintains Keystone's reputation.
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09-19-2012, 05:01 AM
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#10
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Montana Master
Join Date: Sep 2010
Location: Topsham
Posts: 904
M.O.C. #10761
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Randy is great!! Last year when we were at the rally we had the Big Sky in for 2 leaks in the slides. (dining room and bedroom) The dining room leak was fixed 1st time around but while at the rally we noticed that the bedroom still leaked. (If you remember it rained like crazy last year)
When I called the service center they wanted the Big Sky back right away. Randy and Darrell both came out and Randy inspected the slide and wanted me to show him where in the bedroom that the floor was wet. They worked on it right away and we spent another night in Camp Keystone. Randy didn't want us to leave until he felt sure that the leak was fixed.
Two days later it rained again and Randy called me to make sure that the Big Sky didn't leak and that everything was alright. He told me to call if I had any questions or problems.
It's unfortunate that we had leaks and I wasn't a very happy camper about the problems, but as Rich said, Randy and Darrell both should get recognized for a great job. I feel that they strive for customer satisfaction....
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09-19-2012, 08:01 AM
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#11
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Montana Fan
Join Date: Feb 2011
Location: Silverton
Posts: 489
M.O.C. #11144
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Rich, as we say at the dealership, Ford builds it, we fix it for them......
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