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Old 11-04-2009, 01:27 PM   #1
OrangeCrate
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Join Date: Jun 2009
Location: Billings
Posts: 106
M.O.C. #9410
Thanks to Rick & Keystone Customer Service

I contacted Rick (Customer Service Manager) after getting his email thru the post titled "Thanks Darrel".
I had been talking to Denise w/C.S. (Nice Lady) and was having problems explaining the actual problem with the TV that had been factory installed in our 09 340RLQ BigSky. After the email was received by Rick, I got a call from Denise THE NEXT DAY!!!... thanking me for sending the email helping to explain the situation... within a oouple of days the problem Denise and I had been working on was resolved.... END OF PROBLEM..
KWYSTONE REALLY OUTDID THEMSELVES IN TAKING CARE OF MY CONCERNS...
 
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Old 11-04-2009, 02:43 PM   #2
Longwell
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Join Date: Jan 2006
Location: Grove City
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Just another example of why we are choosing Keystone Montana over any other brand: customer service.
Things will go wrong with any RV and we want a company that services and supports what they sell, because we are going to be "anywhere" in North America when things break.
Thanks for the update.
Larry
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