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11-01-2015, 02:12 AM
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#1
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Montana Fan
Join Date: Jul 2013
Location: Murfreesboro
Posts: 163
M.O.C. #13637
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Thank you Keystone
Hi all, I wanted to update everyone about the faded cap , Keystone did pay to have the cap painted and new decals. e took the 5ver back to Northgate RV in Rinngold Georgia where we purchased the unit, They did the repairs for what Keystone allowed. These are good people at Northgate, If you are looking for a new unit I would highly recommend them.
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11-01-2015, 02:56 AM
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#2
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Montana Master
Join Date: Feb 2004
Location: Brandon
Posts: 3,944
M.O.C. #1034
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Great to hear when Keystone steps up to the plate and does a repair as they should. Thanks for posting.
__________________
Darwin & Maureen DeBackere
Minnedosa, Manitoba, Canada
2011/3500/Silverado/4x4/DRW/Duramax
2017/3721RL/Legacy Pkg./Pressure-Pro
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11-01-2015, 04:22 AM
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#3
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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Glad to hear you got it repaired.Good on Keystone for standing up and doing the right thing for you.
Keystone should, however, do this as a rule, not by exception.
__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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11-01-2015, 06:08 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Good news! Glad they took care of you.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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11-01-2015, 07:46 AM
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#5
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Are you sure that Keystone took care of this or was it possibly Billy that actually did it? I have purchased 2 Montanas from Northgate RV in Ringgold and if I ever purchase a 3rd one it will certainly be from them also.
I had a small issue on 2 different occasions that were a short time out of warranty when Billy called for authorization. Keystone did not pay for either but neither did I. Who does that leave.
Billy and his entire family that work there and the entire staff are top notch!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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11-01-2015, 11:28 PM
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#6
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Montana Master
Join Date: Mar 2014
Location: Kissimmee
Posts: 545
M.O.C. #14096
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I agree. Northgate RV is certainly the exception when it comes to standing behind their products and taking care of customers. It's a shame that not all RV dealers are like them. Great prices, great service, great people.
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11-02-2015, 09:50 AM
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#7
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Montana Fan
Join Date: Jul 2013
Location: Murfreesboro
Posts: 163
M.O.C. #13637
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Keystone did pay for the repairs . And yes the people at Northgate are amazing. The only problem we had was when we dropped off the unit to have the work done we did notice a 2016 High Country 353RL that caught our attention
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11-02-2015, 10:13 AM
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#8
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Montana Master
Join Date: Jul 2013
Location: Aguanga
Posts: 606
M.O.C. #13601
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Always nice to hear good news and feedback.
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