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03-14-2015, 05:44 AM
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#1
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Recall for a problem we've heard about here!
This was on today's issue of RV Travel: Unexpected fall? Keystone RV Company is recalling certain model year 2013-2015 Montana and 2014-2015 Raptor vehicles. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used. If the rivet shears and causes the quad step to fail, the step user may fall, increasing the risk of personal injury. The remedy for this recall is still under development. The recall is expected to begin March 16, 2015. Owners may contact Keystone customer service at 866-425-4369. Keystone's number for this recall is 15-224.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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03-14-2015, 06:32 AM
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#2
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Good info Dick, our front steps did exactly that and the dealer fixed it by installing a bolt in place of the rivet. Guess I will check and see if the new fix is any better, who knows, maybe they will replace the steps? Doubt it though.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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03-14-2015, 11:55 AM
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#3
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Mine broke at that spot a couple of months ago and I put a bolt in it to hold it together. Contacted CW a couple of days ago about it through my extended warranty. They were going to cover it and ordered the new steps. Maybe I should let them know about the recall.
Thanks Dick for the info!
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03-14-2015, 01:17 PM
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#4
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Montana Fan
Join Date: Apr 2014
Location: Eureka
Posts: 276
M.O.C. #14208
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Thanks for the information. I will keep my eyes open for that.
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03-14-2015, 03:54 PM
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#5
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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The rivet on the top left side is all but pulled out. I have concrete blocks under the step so that the rivet does not pull out.
Will call Keystone Customer Service/Not Monday.
Thanks for the heads up.
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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03-14-2015, 04:15 PM
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#6
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Good heads up
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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03-14-2015, 05:23 PM
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#7
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Montana Master
Join Date: May 2006
Location: Ronan
Posts: 513
M.O.C. #5756
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I have not trusted these steps right from the start in the new Monty so I use the plastic level up blocks under the step to keep them from sending me earth bound on my head. Thanks for the heads up I'll be looking into this for sure.
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03-14-2015, 06:28 PM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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We replaced our three step set with a much stronger one, can't imagine trying to get my big butt up and down a fourth step as flimsy as our three in the first place.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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03-15-2015, 05:21 AM
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#9
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Montana Master
Join Date: Nov 2013
Location: Willow Spring, NC
Posts: 996
M.O.C. #13909
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After I heard about all the 2014 Montana's with these Hickory Springs quad steps failing, I've kept a close eye on mine. I've been working with Tiara RVs in Elkhart to get them replace with the new type they started using in early 2014. Mine was built in November 2013, but is called a 2014. This recall number may push it through.
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, Sailun S637's, TST 507, 500W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
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03-16-2015, 03:31 AM
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#10
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Montana Master
Join Date: Nov 2013
Location: Willow Spring, NC
Posts: 996
M.O.C. #13909
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I just heard back from Tiara RV Sales and they heard about the recall late last week, so they are going to pursue my claim against that. This is the last warranty item I need to resolve. That's good, since I've been out of warranty since Dec.
__________________
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, Sailun S637's, TST 507, 500W solar
2014 Ram 3500 Laramie® 4x2 diesel dually crew-cab 3.73 axle, Reese R20
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03-16-2015, 08:55 AM
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#11
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Montana Master
Join Date: Nov 2004
Location: Arnold
Posts: 1,200
M.O.C. #2586
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Just talked to Customer Service, after looking at my "bolted on steps" and we are not affected. Yea!
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03-16-2015, 09:46 AM
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#12
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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If anyone finds out what the resolution to the recall is, please post and provide the information.
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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03-16-2015, 12:11 PM
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#13
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Contacted Keystone Customer Service and they advised me that my unit is not in the Recall. I explained that my steps broke in the same place but they wouldn't do anything about it. Guess I am going to have to go through my extended warranty program now.
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03-17-2015, 06:35 AM
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#14
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Established Member
Join Date: Jan 2015
Location: St John
Posts: 29
M.O.C. #15997
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03-17-2015, 08:09 AM
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#15
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Montana Master
Join Date: Mar 2012
Location: Livingston
Posts: 1,150
M.O.C. #12333
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Just called Keystone customer service and although my Vin has not come up yet the CS person said it looks like it will be on the list as they are still entering them into the system. It will take about a week to 2 weeks to enter all of the 5,390 units affected.
We will call back or wait until they send the official letter.
__________________
Les and Sue Young, 2009 Int 4400 LP, 2020 DRV Mobile Suites [/url] https://ramblingrvrat.blogspot.com/2019/11/freedom-from-grid-rambling-rv-rats.html[/url]
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03-17-2015, 09:19 AM
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#16
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Montana Master
Join Date: Dec 2004
Location: Omaha
Posts: 2,084
M.O.C. #2780
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We are so lucky, we are recalled but she couldn't tell me what The fix is
__________________
Paul and Jan Kelpe
2014 Big Sky 3150RL
2015 GMC Denali, Duramax/Allison
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03-17-2015, 10:23 AM
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#17
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Montana Master
Join Date: Feb 2004
Location: Pahrump
Posts: 2,523
M.O.C. #1081
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Here's the fix:
REMEDY:
Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall is expected to begin March 16, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.
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03-17-2015, 04:48 PM
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#18
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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So, the fix is to drill out the rivets and replace with bolts.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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03-17-2015, 07:17 PM
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#19
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Mine did that in first year. They were replaced under warranty.
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08-07-2015, 06:51 PM
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#20
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Established Member
Join Date: Aug 2013
Location: Spokane
Posts: 14
M.O.C. #13672
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I took our 2013 3150RL to the dealer today for the step recall repair. Looking at the "fix" this evening at home I will be contacting the dealer and Keystone Monday morning to provide feedback. The top rivets were replaced by a bolt, bushing, washer, and nut. These appear to be tight but the step pivots freely. I was startled when I looked at the bolt, washer, and nut on the bottom step. They felt tight when I left the dealer. 25 miles later the nuts had loosened. I undid them by hand to measure the size. There are no lock washers nor are the nuts the locking variety. Tomorrow I will install new stainless bolts, washers, and locknuts. It appears the fix may be a greater hazard than the problem.
Has anyone else had their steps repaired under this recall?
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