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03-28-2020, 07:17 AM
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#21
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Montana Master
Join Date: Aug 2012
Location: Northport
Posts: 624
M.O.C. #12724
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If you watch the cracked area while the slide opens and closes, does the wall move? Looks to me like a framing stud is broken or broken weld of stud.
__________________
Paul Northport,AL W4XH
2013 358 RLT Mountaineer
2008 Silverado Duramax
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03-28-2020, 07:22 AM
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#22
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,898
M.O.C. #9561
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wallydad....what has happened to your trailer at this point? It is your thread and we'd love to hear how it was resolved for you too.
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03-28-2020, 12:28 PM
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#23
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,916
M.O.C. #19944
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Quote:
Originally Posted by opel0697
UPDATE
I was contacted by Keystone. They did agree to pay for my camper to get examined at a local Camping World to determine the cause of crack. I have to give much credit to Keystone for stepping up and doing this for an issue that is technically not under warranty still! Unfortunately COVID issue has the first appointment April 6th. I have also noticed that my kitchen roadside slide bumps and bucks as I extend and retract, and that never occured before. I fully lubed the slide and inspected it. I hope that does not indicate something else majorly out of alignment with the trailer since the cracks started.
Keystone did state they had not seen the crack in my more central location, and its usually upfront by the overhang. It looks like myself and the originator of the post WALLY DAD may be the first.
I will update this thread when I find out more. Safe travels and Pandemic to all!
-Danny
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I had an issue while on a two month trip last year - Keystone Customer Service sent me four phone numbers to call for inspection. Fortunately one of the locations ONLY did repair work. Had highly qualified repair folks. Not sure ANY dealer has that typically - IMHO
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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03-29-2020, 06:10 PM
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#24
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Seasoned Camper
Join Date: Dec 2018
Location: Ellisville
Posts: 55
M.O.C. #23128
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I have noticed that mid year 2020, Keystone changed their slideroom height in the goose neck area to accommodate additional laminated wall area/structure under the off door slide. Here are two photos:
This is the old wall:
This is the new wall:
I'm thinking that they are fixing the problem by beefing up the front structure although I have no idea if this extends to the frame.
__________________
2016 Ram 2500 Laramie 6.7 CTD 4WD,
Air-Lift Bags w/compressor, retrax bed cover
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03-29-2020, 06:24 PM
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#25
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,897
M.O.C. #24086
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Looking at the pictures, I think they might be moving the problem to the top of the rig vice the bottom.
I would wonder how the wall/roof joint above the bedroom will perform over time.
__________________
Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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03-29-2020, 07:12 PM
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#26
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Established Member
Join Date: Sep 2017
Location: Jeffersonville
Posts: 49
M.O.C. #20592
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No, I haven’t seen the wall move when retracting or extending the slide. The slide does drop a bit when extending, but that’s about it. There is some evidence that the slide is moving when we travel. Not out, but downward an inward. I’m guessing this happens because a cabinet pull that sits a couple of inches from the slide when retracted has been bent and there is a corresponding mark on the wood trim of the slide.
Keystone has been very responsive, but the Covid-19 emergency has shut them down for now. Hopefully this will end in a month or so and everyone can back on track.
__________________
Ken and Karen
2018 Montana 3950BR
2017 Ford F-350 dually
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03-29-2020, 07:18 PM
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#27
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Established Member
Join Date: Sep 2017
Location: Jeffersonville
Posts: 49
M.O.C. #20592
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We were working with Keystone and set an appointment for them to look at it as we are still under the factory structural warranty. However, with the stay at home order in Indiana and elsewhere everything is on hold for now.
__________________
Ken and Karen
2018 Montana 3950BR
2017 Ford F-350 dually
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04-01-2020, 07:03 PM
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#28
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Seasoned Camper
Join Date: Apr 2020
Location: JB MDL
Posts: 73
M.O.C. #26041
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Sir,
I had an issue like this on my Eagle Cap truck camper on the slide out side, while in Alaska. It was caused by a frost heave on the road which caused structural damage to my camper. If you have full coverage on your camper this will be covered, if it occurred while you were towing the unit.
-Chase
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12-03-2020, 05:08 PM
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#29
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Established Member
Join Date: Sep 2020
Location: Eagle
Posts: 10
M.O.C. #27153
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We contacted Keystone through this person
Lisa
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12-03-2020, 05:14 PM
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#30
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Quote:
Originally Posted by Scotty79
We contacted Keystone through this person
Lisa Calderon her email is xxx@keystonerv.cxx
very helpful xxx-xxx-1450 option 3
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You should refrain from publishing email and phone# that do not belong to you as bots are scanning for published email for spamming
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12-03-2020, 05:17 PM
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#31
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Established Member
Join Date: Sep 2020
Location: Eagle
Posts: 10
M.O.C. #27153
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We are in the process of getting ours repaired. We are currently setting up an appointment with a dealer Keystone told us this will be covered. We only put 700 miles on our brand new 3780 RL ! We hope it works out........
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12-03-2020, 05:20 PM
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#32
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Established Member
Join Date: Sep 2020
Location: Eagle
Posts: 10
M.O.C. #27153
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I removed my post, you should too...
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12-03-2020, 07:48 PM
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#33
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Montana Master
Join Date: Jun 2017
Location: POINTBLANK
Posts: 1,916
M.O.C. #19944
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Does CW really have the capability to do this kind of inspection? I’d feel most dealers are not qualified.
__________________
RAM 22' DRW 3500 Crew LB 40 gal reserve tank / RETRAX Bed Cover / 2020 373RD HC / IS / MOPEKA Tank Monitor / Furrion Side&Rear Cameras
Slide Toppers / EMS-HW50C / Sailun 85's
3rd AC / Dometic 320
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