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07-21-2018, 06:48 PM
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#1
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Seasoned Camper
Join Date: Jan 2008
Location: Nokesville
Posts: 70
M.O.C. #8144
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Frustrated-Bedroom Slide out not fully extending
And we brought it home today. Brand new 2018 3121RL. LR and Kitchen extend fine but the BR extends less than a foot and no further. No motor sound at all, but will retract. And we had it hooked to shore line and RV battery was on as well. I know it is new and we have to work the bugs out and learn everything that has been "modernized" since trading in our 2007 3485, but it is still frustrating. I will try reconnecting the truck power in the morning to see if that gives it the extra boost. Battery shows a full charge at the control center too.
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07-21-2018, 07:21 PM
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#2
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Montana Master
Join Date: Jan 2018
Location: Granger TX
Posts: 2,593
M.O.C. #21044
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BR slide
Just curious - do you have the in command touch screen to operate the slide or is it a rocker switch? I have the in command touch screen an for some reason keeping a finger on the touch screen buttons for the bedroom slide (IN and OUT) is more difficult than keeping a finger on the buttons for the living room hydraulic slides. It’s really weird. It’s actually easier to use my iPhone. Anyway, my point is that I have to stay focused on the bedroom slide and getting the right touch on the in command screen buttons. It will start - run a bit - then stop - until I adjust the position of my fingers - then start it again to finish...this happens for both IN and OUT.
__________________
MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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07-21-2018, 07:36 PM
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#3
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Seasoned Camper
Join Date: Jan 2008
Location: Nokesville
Posts: 70
M.O.C. #8144
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It is the rocker switch. I will try readjusting finger position in the morning because it is exactly how you described it: start, run a bit then stop. Aggie '77....Norwich '75!
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07-21-2018, 07:51 PM
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#4
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Montana Master
Join Date: Jan 2018
Location: Granger TX
Posts: 2,593
M.O.C. #21044
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Rocker switch
Maybe somebody with rocker switch button will chime in with some better help.
__________________
MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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07-22-2018, 04:17 AM
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#5
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Have you looked inside and out to see if something may be interfering with its travel?
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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07-22-2018, 04:27 AM
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#6
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Montana Master
Join Date: Apr 2016
Location: Auburn
Posts: 879
M.O.C. #18474
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Quote:
Originally Posted by jeffba
Have you looked inside and out to see if something may be interfering with its travel?
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I suggested the same thing on FB. Makes me think there is something under the false bottom under the bed that's stopping it.
__________________
2020 Montana 3790RD Legacy EditionOnan, TST TPMS, TrailAir pin, Discs,
2013 F350 DRW 4x4 CC LBViair 10007, Ride-Rites, Westin HDx, 12k Smittybilt
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07-22-2018, 07:49 AM
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#7
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Seasoned Camper
Join Date: Jan 2008
Location: Nokesville
Posts: 70
M.O.C. #8144
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Thanks Jeffba and Golfmedic, removed the false bottom in bed storage and did not see anything that would obstruct. I will march the unit back to CW for warranty work as slide adjustments only have a 90 day warranty. This explains on the walk thru when we first saw the camper the side liner was apart and screws all over the place with the explanation it was some "last minute adjustments". Sadly I think the check out crew knew there might be a problem but to make the sale they pushed it down the road to the service department to worry about. Like I said, very frustrating. Thanks again gents, appreciate it.
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07-22-2018, 07:52 AM
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#8
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Please let us know what they find.
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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07-22-2018, 08:02 AM
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#9
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Oh and very important. Get a copy of pre-authorization report they submit to Keystone along with Keystone's response.
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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07-22-2018, 08:24 AM
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#10
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Probably the Schwintek system and might have gotten out of sequence. Video on You Tube on how to self correct. This will happen to them if you stop it during extend or retract.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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07-22-2018, 09:28 AM
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#11
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Just looked up the Schwintek system. Top videos are how to troubleshoot. You should look at those WeBeFulltime pointed them out to me minutes ago.
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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07-23-2018, 08:03 PM
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#12
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Montana Master
Join Date: Dec 2017
Location: Chattanooga
Posts: 681
M.O.C. #20906
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We've have a 2019 version of the same model, and so far have not had a problem, but am following this thread. Please post what you find out.
__________________
2019 Montana 3121RL
2017 XLT 350 SCLB DRW 4X4
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08-01-2018, 07:56 PM
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#13
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Seasoned Camper
Join Date: Jan 2008
Location: Nokesville
Posts: 70
M.O.C. #8144
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Thanks all for the assist. WeBeFulltime and Jeffba advice to view the You Tube videos solved my problem: slide was out of synch and timing was off. I did the 3 reps as described in one of the videos and the bed room slide went right out. Next time I tried to extend the slide it started to act up again so I brought it all the way in and started again. What I was not told on the walk thru was to not stop in the middle of extending, but continue all the way until fully extended AND then continue depressing the switch for 3 seconds to keep it in synch. Hoping the problem is solved but will keep my fingers crossed each time I extend the bedroom slide out until more confident in its performance…..
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08-01-2018, 08:03 PM
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#14
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 4,083
M.O.C. #20477
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You Tube is a great resource. They will probably have one to show you how to do open heart surgery soon.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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