Oh did 'Montana' have my blood in a 'boil'...
We dropped off the 5er for 'warranty work'...about 2 weeks ago..a long list but nothing 'major'..in the big 'scheme of things'..
The more important things..2 scratched 'doors' that were a result of the never ending 'cabinet doors FALLING OFF....FALLING OFF...' while in 'transit'...we have fixed them 'all'...but 2 out of 5 were scratched up after the 'fall'...our last trip even after checking...ended up in another door lying in the floor after arriving at our campsite..
3 of the daynight shades...are completely falling apart...either the plastic ends have come off or the 'middle' rod connecting the day from the night...have come separated from the 'shades'...we have been nothing but 'delicate' with the blinds from day one..
On delivery the glass panel of one of the 'French Doors'...was really scratched up...the 'replacement panel'...has since come in...
The 'dining' slide...stops during 'bring in' or 'bring out'...thanks to this site we have since learned 'why' after bringing the unit in...
After that is really 'minor' stuff that...yeah we could 'fix' it..but since it is still in the 'warranty' period and we have already fixed multiple things...and it is now pushing the 100's here in Texas off and on...we included on this list..
Wanna know how many things were 'DENIED' as Maintenance issues...ALL OF 'EM
...excuse me I thought we had a bumper to bumper warranty for a whole big year (rolling my eyes)...according to them...things like cabinet doors falling off are only covered as maintence for 3 months...now how often do people in the first 3 months get to take the 5er out??
After the 'dealer' called and told hubby everything had been denied as 'warranty' work...and he told me..oh talk about high blood pressure
He calls 'Montana'...and he learns...that the 'descriptions' from the 'dealer' were very very vague....after Scottie went into 'details' about what had happened or went wrong...
Customer service agreed to call 'warranty' and further explain...in detail the actual issues...and everything should be covered..
Now I'll give Montana this much...customer service did listen and 'understand'...and if they keep their word...well..then no harm done...
Have since learned make sure the 'dealer' takes notes in detail as to what is wrong on PAPER...we were very detailed in what was wrong but it was transferred on paper in less than a sentence...
But on the 'bad' side...this whole 90 day maintenance work vs warranty work is a complete 'copout'..
On the good side ... I do so love my 5er