My 2021 3781RL is supposed to be pre-wired for the winegard air 360+ gateway wifi router. I removed the round cover from the bedroom ceiling and found wiring, 3 antenna wires with slide in connectors and a red/white wire loop. I called keystone to confirm this and they told me the wiring loop should be a green/white loop. After I explained that the red/white loop was the only other wiring in the ceiling and that is was bundled with the antenna wires with a tye wrap they said that was right and I should tap into the red/white loop. I did that, then measured the voltage and discovered 24vdc. The router only requires 12vdc so I can't use it. I could use some advice on where to tap into a 12vdc line or how to run a line into this ceiling.