Cejones4210
Member
RV LIFE Pro
Share Your Journey-New Owner 1 Yr Anniversary
My response:
This last year of ownership has been one of the most frustrating, difficult and disappointing year as a Montana owner. We previously had a 2013 Montana with the only issues being a broken toilet and shredding furniture. Otherwise build quality was satisfactory. No problems or worries.
This unit has been the total opposite. Not one time have we used it and not experienced multiple issues.
I have submitted a list to your customer service department a month ago. Now I can add additional items from our last one month usage:
Security bolt for refrigerator will not unscrew. Bolt for freezer has NEVER lined up to install (had it supposedly fixed, it wasn’t), the slide awning and lights won’t work, pipes under kitchen sink broke and flooded cabinet, and back window shades fell off. (2nd time this had happened, first was first 3 days of ownership). Toilet is leaking around the foot pedal.
These are all broken items in the last three weeks. Added to the 27 items from my previous list.
This has been the worst RV experience we’ve ever had in almost 30 years of RVing and 4 previous RVs. This is a LEMON and I feel we should be compensated for the multiple times we could not use it because it was in the dealership for repairs. Almost 6 months of the 12 months of ownership.
I haven’t had a working oven for the whole time, waiting for that to be resolved. Refrigerator died on 2nd week of use. Every bit of trim has fallen off, the door wouldn’t stay shut and opened while moving! Solar charger died and we had a dead battery. The list goes on and on.
Check it out with your CS department. I think this unit should be replaced at Keystone’s expense. I will be proclaiming loud and long to everyone of the horrendous build quality of this unit.
Candace Jones
2024 Montana 3231CK
VIN: 4YDFM0S2XR4700169
Purchased from Windish RV, Colorado, on 25 September 2024, currently being serviced frequently at Good Life RV, Iowa (thankful for them)!
My response:
This last year of ownership has been one of the most frustrating, difficult and disappointing year as a Montana owner. We previously had a 2013 Montana with the only issues being a broken toilet and shredding furniture. Otherwise build quality was satisfactory. No problems or worries.
This unit has been the total opposite. Not one time have we used it and not experienced multiple issues.
I have submitted a list to your customer service department a month ago. Now I can add additional items from our last one month usage:
Security bolt for refrigerator will not unscrew. Bolt for freezer has NEVER lined up to install (had it supposedly fixed, it wasn’t), the slide awning and lights won’t work, pipes under kitchen sink broke and flooded cabinet, and back window shades fell off. (2nd time this had happened, first was first 3 days of ownership). Toilet is leaking around the foot pedal.
These are all broken items in the last three weeks. Added to the 27 items from my previous list.
This has been the worst RV experience we’ve ever had in almost 30 years of RVing and 4 previous RVs. This is a LEMON and I feel we should be compensated for the multiple times we could not use it because it was in the dealership for repairs. Almost 6 months of the 12 months of ownership.
I haven’t had a working oven for the whole time, waiting for that to be resolved. Refrigerator died on 2nd week of use. Every bit of trim has fallen off, the door wouldn’t stay shut and opened while moving! Solar charger died and we had a dead battery. The list goes on and on.
Check it out with your CS department. I think this unit should be replaced at Keystone’s expense. I will be proclaiming loud and long to everyone of the horrendous build quality of this unit.
Candace Jones
2024 Montana 3231CK
VIN: 4YDFM0S2XR4700169
Purchased from Windish RV, Colorado, on 25 September 2024, currently being serviced frequently at Good Life RV, Iowa (thankful for them)!
