name/address Keystone CEO??

SU

subra1228

Senior Member
Joined
Sep 26, 2010
Posts
291
Location
Portland
Hi MOC'ers,
Hoping someone has the correct information. I am trying to send a letter (snail mail) to the CEO of Keystone and twice it has come back. I have addressed it to Ron French at both
2642 Hackberry Drive
Goshen, IN 46527

AND
2425 David Drive
Goshen, IN 46527

Neither has gotten through. Anyone have the right info for me? I've googled and that's how I got Ron's name and the two addresses.....

THANK YOU!!
 
If you get thru to him, let me know, I have been dealing with "Customer Service/Not, and you can not talk to anyone except some girl who knows nothing about RV's.

PM me if you get his address. My dealer is useless when it comes to service.
 
This guy is Keystone President, Matt Zimmerman but why do you want to talk to him Keystone is a huge organization and makes several brands. We have Montana's perhaps you would like to contact someone in the Montana division..
 
Dick - thanks for the email address for Mike Mack; I will contact him.

In the past I've contacted Ron French with success, so was going that route again. Guess I'll try another path.......
 
I have been talking with customer service/not and their e mail ends with "keystonerv.com"

So try "mackm@keystonerv.com" and see if that works.

Let us know. Thanks Jim
 
mackm@keystonerv.com You may not get a reply directly from him. we have always talked to a customer service rep and they have always been knowledgeable and able to help us. We communicate directly with a customer service rep by phone and E mail with excellent results. We DO include mackm@keystonerv.com in the address line of our E mail communications. We have never got a reply from Mike Mack but we know he sees the e mail.
 
Rich is right. I'm doing construction in the 90 degree heat and 35mph winds and sometimes my brain isn't working when the day is over. I forgot the RV.
 
IMHO, it is not wise to go to the top man until every possible option has been tried, he should be the last resort. I start at customer service and slowly work my way up until somebody says "yes." If they keep saying "no" or stalling, I move up a level.

Old military training.:D
 
quote:Originally posted by jlb27537

I have been talking with customer service/not and their e mail ends with "keystonerv.com"

So try "mackm@keystonerv.com" and see if that works.

Let us know. Thanks Jim
Click to expand...

That was the trick: keystoneRV.com. Thanks Jim!
 
quote:Originally posted by DQDick

Rich is right. I'm doing construction in the 90 degree heat and 35mph winds and sometimes my brain isn't working when the day is over. I forgot the RV.
Click to expand...

Not a problem, Dick. We appreciate the efforts regardless! :)
 
OK, how do you move up a notch @ Keystone. I asked the lady if I could talk to the guys in technical and she said no. Everything has to go thru her.

I gave her some information and pictures. I have no way of knowing if the tech guys got the information. The reply from her was they had looked at the pictures and it was a Mor/ryde problem, when it is not.

Thus, customer service/not.

Jim
 
You're right Jim. It's pretty easy with Keystone when you know you have to step up the line. The customer service folks either fix it or refuse access to supervisors.
 
quote:Originally posted by richfaa

Originally posted by jlb27537

OK, how do you move up a notch @ Keystone. I asked the lady if I could talk to the guys in technical and she said no. Everything has to go thru her.

I gave her some information and pictures. I have no way of knowing if the tech guys got the information. The reply from her was they had looked at the pictures and it was a Mor/ryde problem, when it is not.

Thus, customer service/not.

Jim
Click to expand...

OK so it is a Mor Ryde problem so go to Mor Ryde.You now have documentation from keystone that it is a MOR Ryde problem.

I had a similar experience. Sent the service rep pictures she sent them to tech services. She sent me tech services fix for the problem and sent it to my dealer. In this case they sent you to Mor Ryde.
I assume you have talked to Mor Ryde and they have said it was not their problem. If so I would let Keystone tech service and Mor Ryde fight it out.
Click to expand...
 
Sorry, sounds good, but neither Keystone or Mor/ryde are interested in dealing with the problem.

I know for a fact it is a Keystone problem, and so does Mor/ryde, thus Mor/ryde is not doing anything, and Keystone is taking the position it is not their problem.

I have stopped payment via credit card, so we will see if anyone gets excited when the charge is reversed. If it is???
 
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