A member with a 2021 Montana 3812MS found two broken wall stud welds after noticing loose trim at the rear passenger-side corner and asked whether Keystone has covered this repair out of warranty, given the issue may have been known for some time. Another member with a 2021 Montana 3120 said Keystone was currently taking care of a similar repair and requested photos of the damage plus all four sides of the fifth wheel.
Members suggested contacting Keystone Customer Service by phone rather...
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A member with a 2021 Montana 3812MS found two broken wall stud welds after noticing loose trim at the rear passenger-side corner and asked whether Keystone has covered this repair out of warranty, given the issue may have been known for some time. Another member with a 2021 Montana 3120 said Keystone was currently taking care of a similar repair and requested photos of the damage plus all four sides of the fifth wheel.
Members suggested contacting Keystone Customer Service by phone rather than relying only on email, and one also mentioned Affinity RV Group in Goshen as a shop that handles Keystone frame flex-related work. Repair location experiences varied, with Keystone first suggesting a local repair option, then approving either Affinity or Keystone’s Pendleton, Oregon plant in one member’s case. The original poster had not yet reported Keystone’s final answer, so coverage for this specific RV remained unresolved, though one member reported a positive out-of-warranty experience.
