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Old 08-01-2017, 08:51 PM   #1
Jay Bird
Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,348
M.O.C. #6831
2017 Fall Rally 15 Minute Service Tech Visit

The 15 Minute Service Tech Visit is schedule for 21 September 2017. If you want to discuss problems with your unit this is for you.


Keystone will have service techs at the fairground all week beginning Monday. They will take care of as many issues as they can on site. You will be contacted by cell to set up an appointment time. Since this will be an all week affair please do not look to be seen by the time in this post. This post was developed for planning purposes, to get people registered and an idea of the most critical issues you had.

Please read the following carefully and submit the requested information by August 31, 2017.

VIN# Last 8:
Site #"
Arrival Date:
Item #1:
Item #2:

Again the suspense for this information is 31 August 2017.

You may not have your site number by the suspense date. No problem, I will submit your site # when they become available.

Please list your 2 most critical items you want to discuss with the technician. If you have more that 2 items you will have the opportunity to discuss them with the technician when they visit you at your site.

Also, some of you may not want to put your cell number in a response to this post. I understand. You can send me a PM with your cell number. This is important for coordination between you and the Service Tech.

As you can see there are only 7 slots for each time slot, I will try to get you in the time slot you request. If the time slot you request is full, I will place you in the closes time slot available.

Times Alloted:


1. Dennis Ward
2. Don Smart
3. Jim Abernathy
4. Paul Kelpe
5. Ron & Pat Akom
6. Bill &Cindy Daniels
7. Bill & Jan Mains
Time slot filled


1. Larry Moore
2. Chip Greiner
3. Ed & Evelyn Phillips
4. Mike Freitas
5. Larry Zill
6. Gary Bryant
7. Larry Dotson
Time slot filled


1. Mike Johnson
2. Gary Mishler
3. Richard LaScola
4. Chris Pavka
5. Wayne Triplett
6. Terry Emerick
7. Brent & Barbara Fonner
Time slot filled


1. Frank & Julie Schaefer
2. Joe Loosier
3. Ron & Rhonda Marlin
4. Bobby & June Venters
5. Wayne Nehring
6. Ron & Mary Lichtenberg
7. Emil & Linda Jeeninga
Time slot filled


1. Danny Graves
2. Charlie & Cathy Stoner
3. Tim Coppin
4. Scott & Alta Zenonian
5. Ken Bonczyski
6. Gary Swenson
7. Richard Thelen
Time Slot filled


1. Glen Moutinho
2. Chuck & Anita Bouth
3. Larry & Brenda Gadreau
4. George Morey
5. Dennis & Donna Ziegler
6. Bill Van Nuys
7. John & Gayle Devall
Time slot filled

2:30-2:45 Service Center Time


1. John & Laura Pecha
2. Colin Clews
3. Keith Penner
4. Bill Seifried
5. Gary & Patty Babcoke
6. Arthur Minor
7. Scott & Deb Wiest
Time slot filled


1. Steve Hetzel
2. Jim Fischer
3. Greg & Cindy Konney
4. Sandra Jackson
5. Joe & Sharon Bogumil
6. Patsy & Frank Litterst
7. Woody Wooderson
Time slot filled


1. Greg Sprott
2. Les James
3. Francis Fritz
4. Peter & Chris Ruth
5. Gary Soric
6. Pete Lee
7.Ed Hoffman
Time slot filled


1. Dave & Margie Gerzak
2. Frank & Terri Shryock
3. Len & Eileen Sesko
4. Ed & Susan Dewitt
5. John Michaels
6. Neil Patterson
7. Joe Gavin
Time slot filled


1. Melaine Ford
2. Glen Strom
3. Ron Ames
4. Don Deckard
5. Steve Bischoff
6. Pat McFarland & Ben Taher
7. Robert Taylor
Time slot filled


A NOTE FROM KEYSTONE: Out of respect to you fellow MOC members, we need to do everything we can to stay on schedule. If it is determined an individual situation may need more time, together we will decide on an additional follow up time, place, and method to continue our communications so we can do everything we can to help. Thank you for your corporation and for buying our product.
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Old 08-01-2017, 09:33 PM   #2
Montana Master
Join Date: Nov 2005
Location: Paola
Posts: 5,739
M.O.C. #4961
Dennis Ward
Vin: E4701252
Arrival Date: 19 September 2017
Cell: 816-863-9169
Item #1 Frame flex
Item #2 missing graphic
Time Slot 1:00-1:15
Dennis & Linda Ward
Paola, Kansas
Montana 3735MK Legacy Edition
1200 watts of Solar
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Old 08-02-2017, 07:39 AM   #3
Montana Fan
Join Date: Dec 2014
Location: Traverse City
Posts: 149
M.O.C. #15913
Don Smart
vin E4701459
Arrival 19 Sept. 2017
cell 231-944-9413
Problem with rear window emergency latch breaking while traveling.
Time slot 1:00-1:15
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Old 08-02-2017, 07:58 AM   #4
Montana Fan
Join Date: Nov 2015
Location: Taylor Ridge
Posts: 224
M.O.C. #18049
Greg Sprott
VIN: 64702235
Arrival Date: Sept 20
Cell: 309-235-2506
Item #1 Awning
Item #2 Refrigerator
Time slot: 3:00- 3:15
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Old 08-02-2017, 08:53 AM   #5
Montana Master
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Join Date: Nov 2013
Location: Willow Spring, NC
Posts: 977
M.O.C. #13909
Jim Abernathy
VIN# E4701198
Site #"
Arrival Date: Sep 19
Item #1: Broken basement door shock absorber bracket
Item #2: Rain leak in Kitchen slide
Time slot: first available
Jim & Martha Abernathy
2014 Montana 3402RL Level UP, Sailun S637's, TST 507, 500W solar
2014 Ram 3500 Laramieģ 4x2 diesel dually crew-cab 3.73 axle, Reese R20
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Old 08-02-2017, 09:08 AM   #6
Montana Fan
Join Date: Oct 2006
Location: Friendship, Maine
Posts: 483
M.O.C. #6338
Chip Greiner
Vin: D4700771
Arrival: 19, Sept
Cell: 207-975-1066
Item #1. Slide issues; drgging and tearing bottom covering, seals tearing
Item #2. Front left flexing, trim cracked - repeat issue

2012 Big Sky 3400, now an SOB 5th wheel
2007 Montana 3075 previously
2015 GMC 3500 Dually
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Old 08-02-2017, 09:43 AM   #7
Montana Fan
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Join Date: Jan 2009
Location: Mount Holly
Posts: 159
M.O.C. #9072
Danny Graves
Vin: FA740169
arrival Sept 18
cell: 704-564-6842
Item # 1. bedroom door will not shut
Item # 2. issue under refrigerator
Time Slot: 2:00
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Old 08-02-2017, 09:45 AM   #8
Montana Fan
Join Date: May 2013
Location: Bartlett
Posts: 196
M.O.C. #13418
Larry Moore
Site: ?
Arrival:18 Sept
Cell: 901-240-4198
Item#1: Ent. Ctr slide and seal
Item#2: Bedroom slide seal
Time slot: 1:15- 1:30
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Old 08-02-2017, 09:57 AM   #9
Established Member
Join Date: Feb 2016
Location: Lititz
Posts: 13
M.O.C. #18267
Charlie and Cathy Stoner at 2:00pm. GA740293, September 20th, 2017. 717-629-9348.Awning, right slideout, control panel.
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Old 08-02-2017, 12:18 PM   #10
Montana Fan
Join Date: Sep 2015
Location: Eureka Springs
Posts: 432
M.O.C. #17829
Mike Johnson
Vin# F4700330
Site: ?
Arrival: Sept 20
Cell: 479-684-8596
#1: cable/satellite connection problems
#2: living room slide seal
Time slot 1:30 - 1:45
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Old 08-02-2017, 12:32 PM   #11
Montana Master
Join Date: Dec 2004
Location: Omaha
Posts: 2,066
M.O.C. #2780
Paul Kelpe
VIN: E4700073
Site #:
Arrival Date: Sept 18
Cell: 402-659-2574
Item # 1: Leaking seals? rust found on chair tie downs
Item # 2: Main Door and closure has problems
time Slot: 1:00-1:15
Paul and Jan Kelpe
2014 Big Sky 3150RL
2015 GMC Denali, Duramax/Allison
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Old 08-02-2017, 12:39 PM   #12
Montana Master
Join Date: Feb 2003
Location: Belvidere
Posts: 1,834
M.O.C. #185
Steve Senderovitz
VIN 4YDF3402294710109
Arrival Sept 19
Cell 973.479.5605
Kitchen slide wearing vinyl
Slop on the kitchen floor by door
Time slot 1:00 - 1:15
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Old 08-02-2017, 01:22 PM   #13
Montana Master
Join Date: Jul 2007
Location: Galena
Posts: 989
M.O.C. #7380
Bill & Cindy Daniels Time Slot : 1pm -1:15
Arrival : Sept 19
Cell: 443-480-1121

1. Diningroom slide scratching outside of RV on Right Corner
2. Check for frame flex
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Old 08-02-2017, 01:38 PM   #14
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Join Date: Mar 2012
Location: lawrenceville
Posts: 104
M.O.C. #12319
Frank & Julie Schaefer time slot 1:45 -2:00 pm
vin# C4700332
Arrival :sept 20
Cell 678-522-6598
#1 awning won't retract even
#2 Black tank drains slow
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Old 08-02-2017, 03:01 PM   #15
Bill and Jan
Montana Fan
Join Date: Oct 2012
Location: Casa Grande
Posts: 489
M.O.C. #12932
Bill and Jan Mains
VIN# C4730529
Arrival Date: September 15
Cell: 520-705-4490
# slide leak
# fireplace
Time Slot: 1:00-1:15
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Old 08-02-2017, 07:04 PM   #16
Established Member
Join Date: Nov 2015
Location: Thomaston
Posts: 24
M.O.C. #18090
Ed & Evelyn Phillips
VIN: GA741321
Arr: 20 Sep
Cell: (203)910-4092
#1 - Rear a/c fresh air intake leak
#2 - Floor squeak
Time Slot: 1:15 - 1:30
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Old 08-02-2017, 08:18 PM   #17
Seasoned Camper
Join Date: Dec 2015
Location: Pacheco
Posts: 69
M.O.C. #18133
Mike Freitas
VIN # 4DF36126F4701385
Arrival date Sep 20, 2017 or prior if needed
Cell 925/765/8040
Frame Flex front storage bin into front closet opposite side
Broken escape window latch
Next available time slot
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Old 08-02-2017, 08:50 PM   #18
Established Member
Join Date: Jul 2015
Location: Box Elder
Posts: 46
M.O.C. #17685
Tim Coppin
Last Four: GA740026
Cell: 510-828-2780
Arrival date: 21 Sept
Issue 1. Kitchen Slide fixed wall flexing, causing Slide to drag on floor (Keystone is aware of issue)
Issue 2. Water leak under theater seats when traveling in heavy rain. Slide seal was missing, has been installed, needs further troubleshooting.
2:00 to 2:15 would work
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Old 08-02-2017, 09:16 PM   #19
Montana Fan
Join Date: Jul 2015
Location: LeRoy
Posts: 108
M.O.C. #17641
Name: Larry Zill
VIN # F4702090
Arrival Date: Sept 18, 2017
cell # 231-920-4688
Item#1: Black water valve does seal well and leaks sewage
Item #2: Popping noise on steps to bedroom
Requested time slot: 1:15-1:30
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Old 08-02-2017, 09:32 PM   #20
Montana Master
Join Date: May 2010
Location: Rock Island
Posts: 1,074
M.O.C. #10457
Garry Bryant
Vin# D4701531
Site: ?
Arrival:20 Sept
Cell: 931-808-0911
Item#1: Dining Slide Rear Side Trim came loose at bottom
Item#2: Refer Freezer seal leaks (seal separated) at top causing frost
Time slot: 1:15- 1:30
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