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Old 07-29-2014, 12:53 PM   #1
Mark N.
Montana Master
Join Date: Oct 2013
Location: Ogden
Posts: 638
M.O.C. #13862
5 wks. to send a tire on a warranty order?!?!

Come on Keystone...Really?!?!
As per my previous posting, careless work by Keystone left "sharpies" through the floor that ended up ruining the spare on my Montana while it was secured in place.
My dealer ordered a replacement 2 weeks ago yesterday, and today upon my enquiry, I find out the estimated delivery date is Aug. 17th! Good grief! That's ridiculous and too long to be without a spare.
I'm calling customer service tomorrow, but I'm not betting on much.
I think I'll put a plug in the hole, as any spare is better than no spare. No tire dealer would ever plug a high-sidewall puncture, but I can do it. It should hold until I can get the trailer to a tire dealer.
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Old 07-29-2014, 02:59 PM   #2
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Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
Too bad the dealer couldn't source the tire locally and bill Keystone.
Keystone must have a government business model. Unacceptable!
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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Old 07-29-2014, 03:46 PM   #3
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And it maybe that the dealer has a trailer being delivered on or about August 17, and Keystone is going to throw your tire in that trailer to save shipping. They do it all the time. I have seen toy hauler come in with all kinds of warranty stuff in the garage, especially furniture, such as tables and chairs.
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Old 07-29-2014, 03:49 PM   #4
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Join Date: Feb 2012
Location: Lake Gaston
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M.O.C. #12156
At least you have a estimated delivery date. I had two cracked front door hinges, ordered on 30 June, and the dealer as of yesterday cannot tell me when they will show up, indicating part orders are frustrating slow. Understand you do not want to travel without a spare, a bit more important then a cracked hinge.
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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