Mine was the same and yes...the slide wasn't even close to being adjusted right from the factory...or CW in Alabama re-adjusted it for some reason. Directions for adjusting it are on the web...but I didn't think the manual was written very clearly. Once you figure out what they are saying, it makes sense. If you find someone that knows what they are doing the adjustments are very fast to make. The slide system is by BAL and is called the AccuSlide. John
2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.