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Old 04-14-2014, 04:12 PM   #1
rames14
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When is a deal not a deal?

During last year's rally in Goshen, we took advantage of Dexter's brake deal and bought a complete set. We had them installed by a local shop that has worked on a lot of Montanas. We were told it would take about 1000 miles for the brakes to seat and be fully functional. Well, by the time we got home, still no brakes. Took it in to our local dealer. They found the shop over greased 3 of the four wheels. As a result, I need new magnets, backing plates, drums and two new tires - $1400 plus the cost of two tires. Since one brake was grabbing and one slid, it wore the inside and outside of the tires on that axle. I have sent the shop an email with pictures as well as left a voicemail. Right now I am very upset, but hopefully the shop will take care of it.
 
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Old 04-14-2014, 04:18 PM   #2
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If you don't get any response, try someplace like the action line stuff in Trailer Life or such. They get results (at least on the ones they publish!!)
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Old 04-14-2014, 04:27 PM   #3
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I think someone's yanking your chain ... you can buy the complete Dexter never adjust brake assy, backing plate, magnet, shoes .. the whole 9 yards for $50 http://www.easternmarine.com/Electri...ke-Assemblies/ that's $200 plus shipping. As far as needing new brake drums ... I'm from Missouri ... they'd have to "Show Me". The brake assys are attached to your axles by 5 bolts, then there are 2 wires to hook up for each brake. It's a really simple job and takes no time for the task. Packing bearings and slapping on a wheel seal is equally simple and not time consuming. I can't figure out where $1400.00 is going from your quote. When the smoke clears, the installing shop should stand behind their work and cover their poor workmanship..
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Old 04-14-2014, 06:07 PM   #4
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I have pictures of the damage. The dealership cost is $95 for the backing plates (same as what the Goshen shop said they pay). Not sure how much drums cost, but probably at least as much. New magnets, labor at $100/hour and voile'. These places don't go out and find the cheapest price, probably buying direct from Montana or Dexter. Couldn't believe how much grease was in there. Phone calls start in the morning.
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Old 04-14-2014, 06:43 PM   #5
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I hope you are able to find a mutually agreeable resolution Ron. I know how frustrated you must be right now...
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Old 04-14-2014, 08:49 PM   #6
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When I did a brake job on our Montana a couple of months ago, I bought four Dexter assemblies from Redneck Trailer Supply for about $78 each, and had the drums turned by a trailer company next door to Redneck for $25 per drum. I had to replace one outer bearing that didn't look quite right, and four seals for less than $4 each. So, for less than $400 for all the parts and drum turnings, new brakes complete. So they are wanting $1,000 labor. Sounds like a pretty good racket
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Old 04-15-2014, 01:01 AM   #7
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You said you had them installed by a "local shop that has worked on a lot of Montanas" and that's where your problems came from, not Dexter. Don't you have the EZ-Lube hubs? Regardless, that shop had an inexperienced (or just plain dumb) mechanic who just grabbed his trusty air powered grease gun and pumped away, not knowing what they were doing.

I also completely agree with everyone else that the next place took you for a ride as well. This is the kind of thing that keeps me doing most of the work on ours myself. It's really difficult finding someone who knows what they are doing on an RV of any kind.
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Old 04-15-2014, 02:27 AM   #8
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If that shop was that incompetent, plus excessively charged you for labor, I wonder how they jacked up your unit. Time will tell by tire wear.
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Old 04-15-2014, 03:16 AM   #9
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Sorry to hear about your brake issue. Glad you got home safely with no brakes.
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Old 04-15-2014, 04:16 AM   #10
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Ron, I'm not sure why the shop is pricing the backing plate and the magnets separately. When I replaced all 4 brake assemblies on my 2010 3400RL last Sept. I contacted Dexter and was able to purchase each assembly for a discounted price of $36 each and double lip seals for $4 each. Each assembly consisted of backing plate, brake shoes and magnets all fully assembled. Also these are the 'never adjust' brakes. When I installed the brakes I removed the bearings, cleaned and manually repacked, and re-assembled. I will never use the easy lube system. Also as rohrmann stated, I would see if the drums can be turned before I replaced them. Tim
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Old 04-15-2014, 04:52 AM   #11
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OK, I'm a bit confused here. Grease onto the shoes, yes really have to replace them, but the Drums are Steel and can be cleaned. There are numerous products on the market that will clean the grease out of the drums. Plus if they weren't working why would they need turning they didn't get any wear??
I'm no professional mechanic, but I've been a backyard/barnyard mechanic most of my life, rebuilding engines, transmissions, you name it. Plus I've probably done more brake jobs in my life than half of those so called mechanics, every thing from drums, disk, electric, you name it.
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Old 04-15-2014, 05:20 AM   #12
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I just talked to the Goshen service place that started this whole thing and they are working with Dexter. Our service center in Colorado has also been in contact with Dexter. At this time, I am hopeful that this will be taken care of by someone other than me. I understand the self service part, but where we are in the mountains, I will not have the proper weather to do it myself for awhile. One of the trade-offs for waking up every morning to snow capped mountains. Still, both shops are authorized Dexter service centers and I shouldn't have had damage to my unit from over greasing. I will make sure that the parts are saved for further analysis.
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Old 04-15-2014, 05:21 AM   #13
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Ron ... I understand what you're saying about dealership part prices, but like said previously, when anyone buys a brake assy (it's cheaper than buying individual parts) it comes with magnets, shoes, springs, and adjuster already assembled on the backing plate ... it's a totally bolt on deal. If they're charging you separately for magnets (they run almost $50 each) ... tell them you just didn't fall off the turnip truck. Also as previously pointed out, what is the reason for drum replacement? Grease wipes right off. If moderately scored, turning the drums is way less money. Unless your drums have been turned before, I'd bet they have enough meat left to simply turn them. A good shop can measure the drums and tell if it's feasible. Of course all this haggling over money will be mute if the Goshen shop covers their shoddy workmanship. I'm just trying to lessen the blow should you not get satisfaction from the Goshen shop.
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Old 04-15-2014, 05:51 AM   #14
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Good news. Dexter is sending new brakes assemblies, seals and drums to the Colorado dealer at no charge. And the Goshen shop is refunding their labor charge to cover the installation in Colorado. I still need to replace a tire, but all things considered, I am pleased with the outcome.
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Old 04-15-2014, 07:43 AM   #15
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Ron, I know you have a resolution to your problem; Michelle and Ann are right!! Most of the parts could have been cleaned off and not sure if drums need to be turned. The repair is a bit of an overkill in my 02 worth. You know I know a little bit about these things ( Aamco Transmissions) manager for too long.
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Old 04-15-2014, 10:23 AM   #16
rames14
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No, the drums were almost worn through. It was the face of the drums and not the braking surface. Dexter wouldn't be replacing them if they were fixable. I sent the pictures to the shop in Goshen. Dexter already had the pictures and they, RV America and the Goshen shop all agreed on what needed to be done. At any rate, it is being fixed and will be in good shape for our Alaskan trip.
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