Rude salesman or just me???

[twindman]

I have been looking for a Mountaineer lately. Went to our local dealer (who has great service) and started negotiation (if you call it that) about a 362. It's MSRP is around $59K plus shipping, as near as I can tell. He wrote up an offer sheet allowing for our trade and came back at $40K. Our 2006 Montana should be worth around $20K, I think. So that means he was taking of zero to maybe $3000 from MSRP (allowing for sales tax). I said I had read on here that inventory is somewhere between 25-30% and thought I should be able to get the unit with no trade in the low $40s.
Here is the good part (well, bad really). He wads up the offer sheet, throws it in the trash and says he isn't wasting anymore time on this as we are so unreasonable and far apart. Then he storms out of his office and left the building.

So was I really WAY off on price? And even if I was, he seemed way out of line with his actions, right???
Thoughts appreciated.
Thanks.

[HOOK]

Well, I certainly would have never done that and I'm sure our GM would fire a sales person for such.

[8.1al]

Sounds like he was having a very bad day. I would hate to think that is his selling technique as that is no way to treat a customer. You are correct in thinking that you should be able to get 20-30% off list however not all dealers will do this. You may need to do some research on your trade in, it seem a little high.http://www.nadaguides.com/RVs/2006/K...4090407/Values

[steelpony5555]

Haven't seen a rig yet sell for the MSRP, and does seem they take 10 to 20K off the MSRP.....

[snowbirds R us]

Business must be really good at that place to turn away a possible sale. There should always be wiggle room in any large sale like that.

[Art-n-Marge]

I'll say. I think he was having a great month with prior inexperienced buyers who believed his spewing that there's gold leaf in the paint and diamonds in the windows and thought the outrageous drama would help his case.

Good luck with finding another dealer or at least another Salesman. We liked our dealer when it came to Sales, but their service was horrible, so if you like their service, that's important. You only need the Sales dudes once, but service could be needed more often.

I especially like Hook's response. For those who don't know, Hook is in the business of selling rigs, so if he didn't like the way the guy acted, well, there you have it.

[Flymutt]

Sounds like that salesperson is in the wrong business. He seems to be a bit "thin-skinned" to me.

[richfaa]

Never disclose your sources of information. Use them to your advantage in the negotiation

[Artemus Gordon]

Last day on the job, if he worked for me?

[DQDick]

X2 on that. If you still want to do business with that dealership call and ask for the owner. You'll probably get the manager but it never hurts to start there. If someone wants to buy the salesman's job is to sell. If they can't get together you still leave the customer knowing that they are respected because they may not find the deal they want and come back anyway. Blowing the bridge and dropping it in the creek makes it a lot of work to rebuild if you can at all.

[Overlord]

After that display of salesmanship, I would have waited for the salesman to be standing around with another salesman, walked up to them and say to the other guy, "Joe here doesn't seem to want to sell me a trailer, how would you like to sell me one, and earn the sales commission?"

That guy must be behind on his rent, or something.


When I buy big ticket items, and get a pushy, high pressure, one-time-offer-only, sales pitch kind of salesman, I stop them in their tracks, ask to see the sales manager. Give the sales manager a run down of my buying strategy of wanting their best deal without going back and forth with the offers and counter-offers BS, and if we can't make the deal, we both just saved a lot of wasted time. ....oh, and by the way, hook me up with a different salesman who can get the job done.

[steelpony5555]

That is normally true, he just lays the ground work, the sales manager is the one who does the dealing and gets the real numbers on the paper.....

[1retired06]

I don't know the wholesale value of your trade-in, and 30% off the MRSP may be pushing it a bit, but that is what negotiation is all about, and the salesman was unprofessional.

[Sierra 117]

Had a Montana salesman go on a rant after I made him an offer. He said I was wasting his time. Bought our existing unit for $15,000 less than I had offered him. Move on and keep looking. Sales price should be anywhere from 40 to 60 percent of MSRP.

[bncinwv]

quote:Originally posted by Sierra 117

Had a Montana salesman go on a rant after I made him an offer. He said I was wasting his time. Bought our existing unit for $15,000 less than I had offered him. Move on and keep looking. Sales price should be anywhere from 40 to 60 percent of MSRP.

40% of MSRP??? 60% off??? A $100,000 rig for $40,000???? I think that is very wishful dreaming! But, maybe things are different where you live???

Bingo

[Rondo]

Bingo, kind of sounds like you and Larry didn't negotiate long enough on your rig!
If that salesman would have done that to me, I'd be going directly to the owners office or the GMs office and tell him/her what took place. No way that guy would get away with that with me!

[richfaa]

40 to 60% off sticker... What brands do they sell.

[Artemus Gordon]

One issue that has been debated to death is true MSRP. The lack of, (for the sake of arguing) consistency of RV MSRP stickers, makes an informed buyers work much harder. I have seen the "exact same trailer" based on build sheet, be as much as $15,000 difference. I always ask for build sheet. That is IMHO the best way to examine what came with the unit, from the factory. Then asking (demanding price sheets)for extra factory installed items, fans, fan covers, awning toppers and the like. Then establish the costs for what can be dealer installed. Note: the build sheet helps determine if certain options are actually on the unit. Don't rely on the advertisement. When I bought my New 2012 Montana, it had several special factory add- on's and several dealer installed items. The guy who ordered the one I finally bought, could not complete the deal, so I stepped in and bought it. There were two identically optioned units, we made offers on before buying. MSRP's were at $98,000 and $108,000, with generators, washer dryers, three fantastic fans, two 15k air units etc. Both with Big Sky option without full body paint, and both right off the assembly line, no dealer flooring. Both were for sale outside of Ca. One in Florida, the other Texas. The one we bought was in Texas. Our final price before Ca sales tax and license was $58,000.00. About 41% off true MSRP. In fact both dealers I worked with eventually accepted our offers. I ended up driving to Texas and picked it up, because I liked the dealer. My number is 40% off MSRP. That gives me room to sell every 3-4 years without much deprivation loss. That is, after I determine what "real MSRP" should be on sales sheet.

[HOOK]

Sent you a PM.

[scott-pati]

We've walked out on places with salesman like that. There not the only gig in town. He got upset cause you called his hand, plain and simple. Don't be upset, you did nothing wrong and everything right.