Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > GENERAL DISCUSSIONS > General Discussions about our Montanas
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-09-2014, 12:07 AM   #21
bncinwv
Montana Master
 
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
I still do not believe that Keystone would tell the dealer that the condition is "normal". Bold or not, I would not trust a dealer after they told me something along those lines, it would make me very suspicious of the dealer. Just my thoughts.
Bingo
 
bncinwv is offline   Reply With Quote
Old 01-09-2014, 12:52 AM   #22
Phil P
Montana Master
 
Join Date: Mar 2011
Location: Okeechobee
Posts: 2,150
M.O.C. #11206
Hi Bingo

Look at my post.

The subject of the post is to “get it in writing”.

Get this statement from the dealer in writing. Request it in writing. If that doesn’t work have him open a work order to repair the item. Then when he finishes the job make sure and get a copy of the work order.

If they will not do this then call keystone immediately and complain about the lack of written response to your request for repairs.

If you don’t get this in writing then as far as Keystone is concerned the problem doesn’t exist. Don’t get me wrong I don’t fault Keystone for this position they have to control their warranty claims.

What I do fault Keystone about is refusing to put communications to the owner in writing. I have had them return my emails with a phone call. This is not acceptable. When this happens I get the person that called me email address and after the conversation a send an email that starts with “I understand our phone conversation today ##/##/#### at EST ##:##” and put my understanding of what was said in the email. If the person will not give me their email address I sent this to Holmes@kestone. Using the name of the person in place of “our”.

If they don’t respond to this email then you have a written record they have agreed to.

I also use a “return receipt” on all emails this prevents them from maintaining they didn’t receive the email.

Phil P
__________________
2009 Montana 3665RE
2009 Duramax 3500 DRW quad cab
personal web page https://www.sallyscoffees.com
If you get a page not available then remove the "s" after HTTP
Phil P is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Little Red Light BandJ Montana Problems, Problem Solving & Technical Help 17 11-30-2020 09:04 PM
Under-stair light without scare light coming on? Mark N. Montana Problems, Problem Solving & Technical Help 7 07-07-2015 08:25 AM
LED hitch light and front light not working tracyclifton General Discussions about our Montanas 8 02-18-2012 02:19 PM
Red light Tiffensdad General Discussions about our Montanas 1 03-18-2008 03:54 AM
More light & air nailbender Additions & Improvements 6 10-17-2007 04:31 PM

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 11:59 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2022, vBulletin Solutions, Inc.