Cracks in walls on our 3750fl

[kerry]

Just my opinion by looking at the pictures, could it be possible the slide limits are incorrect and has either pulled in too far or pushed out too far. I have seen this before where the slide limits were incorrect.

[Bruce Perlee]

We had another issue that might be related to our cracks. Starting in April 2013 through the beginning of October, although our back door was locked, as we were driving down the highway it opened all the way 5 times. A couple of times people behind is would pull up and tell us and the other times we would find it wide open when we stopped. When we had it at the Keystone factory they adjusted the closure and it didn't open on our way home. Could this have been a flex or frame problem?

[bncinwv]

It could be related to the slide since the slide is only inches away from the rear door frame. Kerry may well have pre-diagnosed the problem, since the slide closing in an incorrect manner could stress the side walls sufficiently to cause the cracks and affect the door jamb as well. Personally, I would not think you would have frame or flex problems at the rear of the rig, but anything is always a possibility.
Bingo

[DQDick]

I'd also have the slide travel checked first. The pictures certainly indicate that type of pressure.

[Bruce Perlee]

We just dropped our Montana off at the dealer so they can inspect the problems and inform Keystone. We hope this will happen soon.

[bncinwv]

And we hope your next post will be one where your problem was resolved.
Bingo

[Bruce Perlee]

We just stopped at the dealer to check on our Montana. They have a Cougar with the same cracks.

[farmall130]

I hope Keystone resolves you issue fully, that's some bad looking cracks, and it does make sense the slide might have caused it. I'm really interested in hearing how well they work with you.
Phil P, I just bought a new Montana, took it out last weekend for a tryout and was very pleased, only some very minor issues. In April, we bought a Forest River Blue Ridge 3600RS. In the 6 months I owned it, we got to use it 21 days. Among other numerous issues, slide rollers and brackets on all slides installed in the wrong position, all slides had to be removed or partially removed and rollers and brackets replaced, massive water leak down the inside back wall because the frameless window opening was cut too big, you could actually see daylight above it. My list is much longer than this, but my major issue with Forest River was their casual attitude and lack of caring. They would not extend my warranty, offer me any type of compensation or trade and even balked at paying some of the work even after they authorized it. They also lied to me more than once. My dealer traded with me at his cost because he felt bad about the whole thing, and has been there from day one. All RV manufacturers build some bad ones, but the true measure is how they step up and handle the issues. Good luck with what ever brand you choose, I must say I'm amazed they will give you engineering drawings and electrical drawings, and let someone else look at them, that stuff is usually proprietary.

[Artemus Gordon]

quote:Originally posted by Bruce Perlee

We just stopped at the dealer to check on our Montana. They have a Cougar with the same cracks.

Is yours being worked on? If so how far along and what have they done?

[Bruce Perlee]

They have had it for a week and haven't even looked at it.

[Artemus Gordon]

That's not acceptable in my book. You have placed your concerns in writing to Keystone. Time is of the essence here. I recommend applying more pressure to those at Keystone. If you can get photos of Cougar, with same problem it might help. Preserving evidence of a like problem, would be helpful down the line! Also on your trailer take wider shots, like I provided on this thread. Close ups are nice but wide shots can help with perspective. Good luck!

[rohrmann]

Ditto to what everyone else has suggested. My only comment to add to this is have another person hold a ruler next to each crack or defect on those wide shots, so the dimensions are visible. Good luck.

[ratherbee]

We have just returned from visiting the Perlees and have heard about their 3750fl crack problems and were horrified that their concerns have not been addressed after 6 weeks of waiting. We know that there are reasons why things take time, but at the moment a whole year of winter travel is on hold.
We have a 2008 3605 and have seriously considered upgrading to that very model, but for now, as was stated in a previous reply, we are on hold. We have to wait to see what Keystone's response to this problem is.
Let's keep letting them know by our combined MOC voice that we are 'not so patiently' waiting to have a reply to this serious issue.

[Bruce Perlee]

Does anyone have the phone number of Mike from Montana who was at the Goshen rally this year?

[kerry]

Bruce, Sent you a PM

[Bruce Perlee]

Update: Keystone has authorized expansion joints in the fiberglass near the outside cracks and cosmetic repair of the cracks with no investigation of the cause. The inside cracks are to be covered up so they will not be as noticeable. It seems to us like it's a quick fix without finding the real cause of the problem.

[kerry]

Don't think I would settle for that as new as your unit is.

[1retired06]

Agree totally unacceptable. Also if frame problems exist that have caused so much damage, that expansion joints are required, a recall is in order for all the other time bombs that could materialize.

[K0LCB]

Y'all have me paranoid. I walk around mine everyday, looking for cracks

[Artemus Gordon]

quote:Originally posted by K0LCB

Y'all have me paranoid. I walk around mine everyday, looking for cracks

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