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09-14-2013, 09:08 AM
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#1
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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Factory tour
We are traveling and plan to be in Elkhart, IN, the beginning of next week. Does anyone know if it's possible to tour the factory? Any info appreciated
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09-14-2013, 09:43 AM
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#2
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Montana Master
Join Date: Feb 2003
Location: Belvidere
Posts: 1,834
M.O.C. #185
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Yes...go to the Service Center and they will arrange a tour for you.
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09-14-2013, 09:47 AM
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#3
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,796
M.O.C. #7560
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They hold their normal tours on Tuesdays so give them a call to see if they will be giving the tour this next week!
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09-14-2013, 10:01 AM
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#4
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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Thanks! Do you know where I would find the number?
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09-14-2013, 10:43 AM
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#5
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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Found the number...left a message. Hopefully someone will call back.
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09-15-2013, 02:53 PM
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#6
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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I was thinking the sign on the service center last week said 2pm, but I could be very wrong. Make sure of the time when you call.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-16-2013, 05:38 AM
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#7
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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We are set up - the tours are tues and thurs at 2:00. We are to be there at 1:45.
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09-16-2013, 05:42 AM
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#8
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Montana Fan
Join Date: Sep 2007
Location: Denver
Posts: 409
M.O.C. #7616
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They seem to be all over the place with "do you need an appointment or not." We are planning on a plant tour Oct 1.
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09-16-2013, 12:11 PM
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#9
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Folks coming to the rally often schedule appointments so it's their rush season for that.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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09-16-2013, 12:24 PM
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#10
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Montana Fan
Join Date: Sep 2007
Location: Denver
Posts: 409
M.O.C. #7616
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I know what you mean. We tried to set an appointment and they said it was not necessary for the Oct 1 time. We are unable to make it for the first Tuesday of the Rally.
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09-17-2013, 10:11 AM
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#11
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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What a dissappointment. After making an appointment for the tour, paying for an additional night at the campground and rearranging our schedules, we arrived at Keystone for our tour only to be told the tours were cancelled for this week. Nice.
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09-17-2013, 11:07 AM
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#12
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Montana Fan
Join Date: Sep 2007
Location: Denver
Posts: 409
M.O.C. #7616
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That is horrible Public Relations. I hope they don't do that to me Oct 1. I would have to think hard about buying an Big Sky if they pull that!!!
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09-17-2013, 11:59 AM
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#13
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Montana Fan
Join Date: Sep 2007
Location: Somerset
Posts: 119
M.O.C. #7632
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Let's just say Keystone has dropped a peg or two on our short list of reputable RV manufacturers. Customer service is not like it was even 5 years ago. We will take a good, hard look at other brands when we are ready to trade in a year or so.
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09-17-2013, 01:06 PM
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#14
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Montana Fan
Join Date: Sep 2007
Location: Denver
Posts: 409
M.O.C. #7616
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I've been looking at other brands as well as Montana for 7 years now and own an SOB. I am convenced Montana quality and service is among the best. Having said that; I would be greatly dissapointed if I don't get a tour.
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