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06-22-2013, 10:17 AM
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#1
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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name/address Keystone CEO??
Hi MOC'ers,
Hoping someone has the correct information. I am trying to send a letter (snail mail) to the CEO of Keystone and twice it has come back. I have addressed it to Ron French at both
2642 Hackberry Drive
Goshen, IN 46527
AND
2425 David Drive
Goshen, IN 46527
Neither has gotten through. Anyone have the right info for me? I've googled and that's how I got Ron's name and the two addresses.....
THANK YOU!!
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06-22-2013, 11:23 AM
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#2
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,188
M.O.C. #1920
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Perhaps if you addressed it to Ron Fenech and used the Hackberry address?
__________________
Ron and Terrie Ames plus Meg - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar+ Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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06-22-2013, 11:31 AM
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#3
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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If you get thru to him, let me know, I have been dealing with "Customer Service/Not, and you can not talk to anyone except some girl who knows nothing about RV's.
PM me if you get his address. My dealer is useless when it comes to service.
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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06-22-2013, 11:51 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Mike Mack is president of the Montana Division. mackm@keystone.com
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-22-2013, 02:13 PM
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#5
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Don't think Ron Fenech is associated with keystone anymore...
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06-22-2013, 02:24 PM
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#6
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Montana Master
Join Date: Feb 2003
Location: Englewood
Posts: 3,095
M.O.C. #164
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He is now with a Start Up Company Grand Design-- Extended stay Fiver!
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06-22-2013, 03:26 PM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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This guy is Keystone President, Matt Zimmerman but why do you want to talk to him Keystone is a huge organization and makes several brands. We have Montana's perhaps you would like to contact someone in the Montana division..
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06-23-2013, 12:49 AM
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#8
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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Dick - thanks for the email address for Mike Mack; I will contact him.
In the past I've contacted Ron French with success, so was going that route again. Guess I'll try another path.......
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06-23-2013, 01:01 AM
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#9
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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Quote:
quote:Originally posted by DQDick
Mike Mack is president of the Montana Division. mackm@keystone.com
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Email was kicked back....hmmm....anyone hae another email address for Mr. Mack?
Thanks~
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06-23-2013, 01:18 AM
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#10
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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I have been talking with customer service/not and their e mail ends with "keystonerv.com"
So try "mackm@keystonerv.com" and see if that works.
Let us know. Thanks Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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06-23-2013, 02:54 AM
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#11
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Seasoned Camper
Join Date: Jul 2005
Location: Waterville
Posts: 91
M.O.C. #4218
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Good luck getting communication . They would not answer our requests for assistance .
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06-23-2013, 04:31 AM
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#12
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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mackm@keystonerv.com You may not get a reply directly from him. we have always talked to a customer service rep and they have always been knowledgeable and able to help us. We communicate directly with a customer service rep by phone and E mail with excellent results. We DO include mackm@keystonerv.com in the address line of our E mail communications. We have never got a reply from Mike Mack but we know he sees the e mail.
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06-23-2013, 04:44 AM
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#13
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Rich is right. I'm doing construction in the 90 degree heat and 35mph winds and sometimes my brain isn't working when the day is over. I forgot the RV.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-23-2013, 08:20 AM
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#14
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Montana Master
Join Date: Nov 2007
Location: Kville
Posts: 2,865
M.O.C. #7871
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IMHO, it is not wise to go to the top man until every possible option has been tried, he should be the last resort. I start at customer service and slowly work my way up until somebody says "yes." If they keep saying "no" or stalling, I move up a level.
Old military training. 
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06-23-2013, 08:23 AM
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#15
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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Quote:
quote:Originally posted by jlb27537
I have been talking with customer service/not and their e mail ends with "keystonerv.com"
So try "mackm@keystonerv.com" and see if that works.
Let us know. Thanks Jim
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That was the trick: keystone RV.com. Thanks Jim!
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06-23-2013, 08:24 AM
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#16
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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Quote:
quote:Originally posted by DQDick
Rich is right. I'm doing construction in the 90 degree heat and 35mph winds and sometimes my brain isn't working when the day is over. I forgot the RV.
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Not a problem, Dick. We appreciate the efforts regardless! 
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06-23-2013, 09:03 AM
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#17
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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OK, how do you move up a notch @ Keystone. I asked the lady if I could talk to the guys in technical and she said no. Everything has to go thru her.
I gave her some information and pictures. I have no way of knowing if the tech guys got the information. The reply from her was they had looked at the pictures and it was a Mor/ryde problem, when it is not.
Thus, customer service/not.
Jim
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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06-23-2013, 09:20 AM
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#18
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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You're right Jim. It's pretty easy with Keystone when you know you have to step up the line. The customer service folks either fix it or refuse access to supervisors.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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06-23-2013, 02:06 PM
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#19
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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[quote]quote: Originally posted by richfaa
Quote:
Originally posted by jlb27537
OK, how do you move up a notch @ Keystone. I asked the lady if I could talk to the guys in technical and she said no. Everything has to go thru her.
I gave her some information and pictures. I have no way of knowing if the tech guys got the information. The reply from her was they had looked at the pictures and it was a Mor/ryde problem, when it is not.
Thus, customer service/not.
Jim
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OK so it is a Mor Ryde problem so go to Mor Ryde.You now have documentation from keystone that it is a MOR Ryde problem.
I had a similar experience. Sent the service rep pictures she sent them to tech services. She sent me tech services fix for the problem and sent it to my dealer. In this case they sent you to Mor Ryde.
I assume you have talked to Mor Ryde and they have said it was not their problem. If so I would let Keystone tech service and Mor Ryde fight it out.
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06-23-2013, 02:27 PM
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#20
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Montana Master
Join Date: Jan 2013
Location: Depends on temps
Posts: 1,648
M.O.C. #13157
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Sorry, sounds good, but neither Keystone or Mor/ryde are interested in dealing with the problem.
I know for a fact it is a Keystone problem, and so does Mor/ryde, thus Mor/ryde is not doing anything, and Keystone is taking the position it is not their problem.
I have stopped payment via credit card, so we will see if anyone gets excited when the charge is reversed. If it is???
__________________
2012 Ram Laramie 3500 DRW 4x4 3.73 Tow Max Pkg B&W Companion 60 gal RDS aux fuel tank. 2014 Montana 3150RL, 2 A/C's, Leather, 6 Point Jacks, Splendede WD2100XC, Mor/ryde X-Factor, Duravis 250 tires with TST 507RV monitors. 2 x Honda EU2000's
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