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Old 06-18-2013, 09:35 PM   #21
Art-n-Marge
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This is incredible. Keystone stepped up to the plate and is doing something. I'll have to take back what I said about them, but your last post they sure deserved it. I'm glad I am wrong about my feelings about them on your situation and that there's a better light at the end of the tunnel.

I'm sure you'll post the progress up to and including get it remedied and back on the road. We're very happy for you.
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Old 06-18-2013, 10:02 PM   #22
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Dave,
We're so glad to hear that Keystone is taking care of you. I hate to think how I would have reacted in a similar situation, being forced to give up my dream. Thank goodness you had Betsy to help you through this.
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Old 06-19-2013, 03:22 AM   #23
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This story kind of makes my day!!! In todays corporate world you don't see this very often!!! Whoever that made this decision at Keystone deserves to be taken to dinner too!!! I am so happy for you that they made the right decision, helps to convince me that I have made the right decision too , to purchase a Montana by Keystone!!!
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Old 06-19-2013, 04:42 AM   #24
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Outstanding! I know this takes a load off you both.
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Old 06-19-2013, 12:14 PM   #25
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That's great news. They repaired 2007 3000rk at last years rally and was a job that I had done and was messed up.They didn't have to touch it but they did. After 5 k miles it still is fine. I've passed the word about what they did to several potential buyers. I' m glad that it worked out! See you in "Q". Bill
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Old 06-19-2013, 06:12 PM   #26
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That is great and Thank You Keystone for stepping up.
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Old 06-20-2013, 03:05 PM   #27
ole dude
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Toooo Kooool
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Old 06-21-2013, 06:34 AM   #28
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This is good news, we watch with close interest when Keystone or Montana dealers don't step up. In this case it appears to have taken a little push back to get a more reasonable response. Way to go!
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Old 06-21-2013, 02:19 PM   #29
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Dave & Betsy,
Glad this turned out the way it did and that Keystone is doing the right thing. We look forward to seeing you both in Quartzsite in 2014

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Old 06-22-2013, 02:31 AM   #30
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A little late or should I say a lot late as Keystone should have done this immediately. I don't know if it was from the bad publicity they were getting from the angry members of this group or that they realized they made a mistake and wanted to mend the error of their ways by denying your claim to begin with. Whatever the reason, Keystone has done the right thing and that's the most important factor in this matter. So for this I say Three Cheers to Keystone for making the right decision. Keeping your customers happy is the best advertisement there is. Now as Tom S suggested go take you lovely wife out to dinner, if you're anything like
me she deserves it. Good Luck
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Old 06-22-2013, 03:36 AM   #31
richfaa
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keystone takes a lot of documentation to approve a claim besides what they see on a forum or what we tell them. They always require a good set of pictures. These folks have seen every problem there is an a good set of pictures can tell them a lot.
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Old 06-22-2013, 04:57 AM   #32
gkidsdlite
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I have a question, doesn't the Monty come with a 12 yr warranty on the roof? Wouldn't it be covered under warranty anyway? Sorry if I missed some of the details, just wondering!
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Old 06-22-2013, 04:13 PM   #33
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The EPDM rubber membrane has a 12 yr warranty but there wasn't anything wrong with the rubber. Dicor had nothing to do with the install.
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Old 06-23-2013, 08:12 AM   #34
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Glad to hear that Keystone has made the decision to help you. They are a company that values their product owners.
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