I can tell you that the guys working around here try to make their appointments, but right now everyone in the shop is not only working, but they have a waiting list. If someone calls in the office lady will tell you he's on another call and will be there in an hour or so, but then when he tries to restart the unit, after replacing the bad part, he finds that part ruined something else, has to return to the shop for more parts etc. They shouldn't have made promises and then not update you, but on a holiday weekend they are probably not fully staffed and folks like the dispatcher may even be trying to work from home.
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
2017 3500 Dodge Maxi DRW 4X4, Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, etc.