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Old 07-01-2012, 07:50 AM   #1
Montana Master
Join Date: May 2011
Location: Fayetteville
Posts: 4,200
M.O.C. #11401
Service ?

6 hours ago, I was told "we will be there shortly". just tell the truth ! Where did the word loose its meaning ? just venting ! Where's Ozz when you need him ? I bet he communicates clearly with his customers.
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Old 07-01-2012, 03:44 PM   #2
Montana Master
Join Date: Aug 2011
Location: Vancouver
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M.O.C. #11675
I hear you Larry! I don't care if the answer I get is a bad one, but just tell me the truth so I will know and can be prepared accordingly...

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Old 07-01-2012, 05:27 PM   #3
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Join Date: Jun 2011
Location: Wilsey
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I can tell you that the guys working around here try to make their appointments, but right now everyone in the shop is not only working, but they have a waiting list. If someone calls in the office lady will tell you he's on another call and will be there in an hour or so, but then when he tries to restart the unit, after replacing the bad part, he finds that part ruined something else, has to return to the shop for more parts etc. They shouldn't have made promises and then not update you, but on a holiday weekend they are probably not fully staffed and folks like the dispatcher may even be trying to work from home.
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