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Old 07-17-2006, 10:40 PM   #1
pasha26287
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Join Date: May 2006
Location: Hot Springs
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Leaky Sideroom

Would like to ask Montana Rep if there is anyway I can get my carpet taken care of. My unit is two months old and first time we were in hard rain the large slide out leaked. I have a 3400RL. The cupboards were full of water, couch was soaked and carpet really wet. The Dealer repaired the leak. It appeared to be MFG. error and tape on top of slide out was put on crooked. The problem is I had large computer case (Black Leather) on the floor and it left a large black spot from the wet carpet. No one seems to be able to get the spot out and they all leave me with the impression that I have to live with it. Donsnt seem quite right.
 
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Old 07-18-2006, 02:15 AM   #2
Glenn and Lorraine
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pasha26287, although Keystone Customer Service does monitor this forum they do not post replies. I would suggest calling Keystone and describe your problem in a cool calm manner. Be sure they are fully aware that you have had it back to your dealer but they were either unable or unwilling to assist you any further.

Customer Service hours:
Monday through Thursday 8:00 AM - 5:00 PM and
Friday 8:00 AM - 4:00 PM
Indiana (Eastern) time.
(574) 534-9430 (Local)
(866) 425-4369 (Toll Free)

Good luck and let us know the outcome.
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