RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
 

Go Back   Montana Owners Club - Keystone Montana 5th Wheel Forum > MOC Technical Forums > Repairs & Service
Click Here to Login

Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-12-2020, 05:27 PM   #21
tom woodward
Established Member
 
Join Date: Oct 2019
Location: Granbury
Posts: 21
M.O.C. #25118
Slides

We took I into the dealer. After three months and $5000 the slides work great now. If only Keystone took quality as seriously as they do profits, it would be a great company. These slides came out of the factory jacked up and they didn't care.
tom woodward is offline   Reply With Quote
Old 06-13-2020, 01:12 PM   #22
mlh
Montana Master
 
Join Date: Oct 2004
Location: Salem
Posts: 5,652
M.O.C. #2283
5000! What on earth did they do to them?
Lynwood
__________________
www.harrellsprec.com
Lynwood Harrell
323 RL HC 2008 F250
mlh is offline   Reply With Quote
Old 06-13-2020, 02:01 PM   #23
tom woodward
Established Member
 
Join Date: Oct 2019
Location: Granbury
Posts: 21
M.O.C. #25118
fortunately I had Good Sam and they paid for all but $1600. It took way longer than I was told though it came in their mentioned budget.
tom woodward is offline   Reply With Quote
Old 10-26-2020, 05:51 PM   #24
Sandltaylor
New Member
 
Join Date: Jun 2019
Location: Casa Grande
Posts: 2
M.O.C. #24344
Dining Room slide

When we took out our Montana the third time and were planning on traveling this year, we noticed the black poly material had worn down to the plywood. We contacted Montana and they told us to take it to a dealer to get it repaired, which we did, and two weeks later, picked up the 5th wheel and continued with our traveling. After opening the slide approximately 3 times, we noticed that the same thing was happening again. We contacted Montana and they suggested we take it back to the repair facility, but unfortunately we were back on the road. Montana was okay with that and said to take it to another repair facility at our convenience. We did this and they told us that Montana was not going to warranty the problem with the slide. Has anyone else had this problem and if so, how was it remedied?
Sandltaylor is offline   Reply With Quote
Old 10-26-2020, 07:19 PM   #25
Mikendebbie
Montana Master
 
Mikendebbie's Avatar
 
Join Date: Jan 2018
Location: Austin
Posts: 868
M.O.C. #21044
The material on the underside of your slide is called darco. Do a search for darco and there are lots of threads about this subject.
__________________
Mikendebbie Austin TX - Aggie '77
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
Mikendebbie is offline   Reply With Quote
Old 10-26-2020, 07:46 PM   #26
sourdough
Montana Fan
 
Join Date: Mar 2020
Location: Lamesa
Posts: 387
M.O.C. #26010
Quote:
Originally Posted by Sandltaylor View Post
When we took out our Montana the third time and were planning on traveling this year, we noticed the black poly material had worn down to the plywood. We contacted Montana and they told us to take it to a dealer to get it repaired, which we did, and two weeks later, picked up the 5th wheel and continued with our traveling. After opening the slide approximately 3 times, we noticed that the same thing was happening again. We contacted Montana and they suggested we take it back to the repair facility, but unfortunately we were back on the road. Montana was okay with that and said to take it to another repair facility at our convenience. We did this and they told us that Montana was not going to warranty the problem with the slide. Has anyone else had this problem and if so, how was it remedied?

I hate to hear your situation - I've lived it multiple times. This may get a bit long but I hope those living with the darco problem will pay attention.

Keystone does not believe they have a problem with darco - it's a good solution for what they use it for (slide bottoms). They think so because it does not show up on their "top 5" of warranty issues they discuss monthly. Obviously that would be correct because as I told them, generally it manifests at about 18 months. This new trailer started on the first trip but I knew what to look for after those "previous years" spending thousands out of pocket to remedy the situations. IMO every single person with a darco problem within about a 3 year timeline should be hammering on Keystone's door complaining.

For your situation it sounds like you reported it within the warranty period. I figure the 2nd refusal is because Keystone will not warrant the problem again once fixed - it is on the repairing facility to rectify their improper repair. You need to push that on them. The issue will be, I'm sure, that the "repair" agreed to by the dealer and Keystone was inadequate. Keystone will go for the cheap (read wrong) repair first time every time. If your dealer doesn't rebut their proposed repair you are stuck....but so is the dealer. They should take ownership of the repairs they made - but many don't. One thing I cannot emphasize enough - the owner HAS to be involved in any repair, warranty or not. I know, and approve, everything used down to the size of a screw. They contact me before they do anything - but I am "persistent and insistent" by everyone's account.

You need to push the dealer for a proper repair - scrim tape, or tape of any kind, isn't the answer. Darco repair patches aren't either - neither can stand up to the friction of the wear bar. They will tell you Keystone "authorized" x hours and x for materials. Yes they did. The dealer should have pushed for additional hours and correct materials - just went through this.

Go straight to the dealer management; start at service manager and involve the GM or owner whichever is appropriate. Once they took on the repair job they should own it so push it hard at them.
__________________
Danny and Susan wife of 53 years
2019 Ram Laramie 3500 6.4 4x4 CC 4.10 SRW
2020 Montana High Country 331RL
sourdough is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Slide problems Woody Montana Problems, Problem Solving & Technical Help 9 11-20-2015 08:31 AM
Slide Problems Schmill Montana Problems, Problem Solving & Technical Help 2 03-25-2008 07:23 PM
Slide Problems Driftwoodgal Montana Problems, Problem Solving & Technical Help 16 01-22-2007 02:32 PM
Slide out problems Oregon Gypsys Montana Problems, Problem Solving & Technical Help 7 09-20-2005 03:53 PM
slide out problems justrave General Discussions about our Montanas 12 08-10-2005 12:47 PM

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Montana RV, Keystone RV Company or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 11:04 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×