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09-29-2006, 02:46 AM
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#1
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Montana Master
Join Date: Feb 2003
Location: Belvidere
Posts: 1,834
M.O.C. #185
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Keystone Service Center - Thank You!
I just wanted to say thank you to the staff at the Keystone Service Center. They represent what I believe to be the true spirit of the Montana brand. They listen to me, They fit me into their schedule even though I did not have an appointment and corrected my issue where others failed.
THANK YOU KEYSTONE! Good service and standing behind your product keeps us coming back to the Montana brand!
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09-29-2006, 07:42 AM
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#2
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Established Member
Join Date: Jul 2006
Location: Oak Forest
Posts: 23
M.O.C. #6021
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I too would like to thank George and the Service Center Staff. They also squeezed us in and corrected our stair problem.
Thanks Keystone, job well done.
John & Donna
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09-29-2006, 02:24 PM
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#3
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Montana Master
Join Date: Dec 2004
Location: Omaha
Posts: 2,076
M.O.C. #2780
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we want to thank the Service center again for all they did for us at our visit last week. George and Darryl were great and fixed extra stuff for us
Paul and Jan.
__________________
Paul and Jan Kelpe
2014 Big Sky 3150RL
2015 GMC Denali, Duramax/Allison
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09-29-2006, 06:04 PM
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#4
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Montana Master
Join Date: Feb 2004
Location: Georgetown
Posts: 1,411
M.O.C. #956
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Thanks from us too.. it is nice to know that an ongoing problem is corrected the right way!!!
Bob & Myrna
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09-29-2006, 06:30 PM
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#5
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Montana Master
Join Date: Oct 2004
Location: Grand Blanc
Posts: 902
M.O.C. #2216
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The same goes for Bev & I. Our appt. was to just 'look' at a possible frame flex problem, and Darrell got us in right away. After two days, they fixed or replaced everything but the 'ol kitchen sink', it seems. Above and beyond what we ever expected to have done. Their courteous and sympathetic ear was a welcome relief to our concerns.
Again, THANKS Darrell, George, & the guys out in the service bays. The donuts were a small price to pay for the service you provide. An experience like this goes a LONG way in keeping customers in the Montana family...
__________________
Jim & Bev
2011 3465 SA
2015 GMC Sierra 3500HD Duramax Crew Cab
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09-30-2006, 04:05 AM
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#6
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Montana Master
Join Date: May 2004
Location: Napanee
Posts: 3,440
M.O.C. #1493
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likewise from us. Darrell had our rig looked at. The service staff made some corrections and we have an appointment in Nov. to look after some more repairs.
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09-30-2006, 08:32 AM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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I just dropped by because I wanted to meet the folks at the service center and George took me for a tour of the facility. Darrell ran over and introduced himself..Great facility, efficiently run.Oh..I saw , for the very first time in 25 years of camping a camper that had the rear of the fridge burned out..It caught fire while going down the road with the fridge on gas,,,,it can happen..
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09-30-2006, 01:58 PM
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#8
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Montana Master
Join Date: Jan 2005
Location: Marcus
Posts: 1,032
M.O.C. #2819
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I seen that one too Rich. Made me think twice about leaving it on while driving home. It wasn't a Montana but I don't remember what brand it was. Burned up the outside wall and part of the roof area above the fridge.
We too have an appointment in early November to get ours repaired. Darrell looked it over and asked if we could bring it back later as they were really busy while we were there and we jumped at an opportunity to return to the Goshen area to visit again.
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09-30-2006, 02:42 PM
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#9
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Montana Master
Join Date: Mar 2003
Location: Tipton
Posts: 3,646
M.O.C. #191
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Believe it was an Outback. Frig caught fire, while on the road, as Rich says, went right thru the roof. They were flagged down by passing motorist. Story we heard was that the SC told them they would be better off if the insurance company totaled it. It was there when we pulled in before the Rally. I would have to say they were some very lucky people the afternoon that thing caught on fire. Sure catches your attention when you see it. shudder shudder.
Carol
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10-01-2006, 06:45 PM
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#10
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Montana Master
Join Date: Jan 2004
Location: Down the Road
Posts: 5,627
M.O.C. #889
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Two trips through the Service Center and I still can't say enough good things about the folks at Keystone. =)
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10-02-2006, 05:33 AM
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#11
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Montana Master
Join Date: Jan 2003
Location: Ft. Smith
Posts: 981
M.O.C. #116
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We also had the good fortune to squezze into the service center before leaving Goshen. Our dealer had tried twice to fix bedroom slide. Keystone did a retro fit and adjusted all the slides. They even checked to see if we had a flex problem...we didn't. 
Mary
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