Welcome to the MOC.
Sorry to hear about your problems, but on the good side just remember when all is said and done, you will always find something else going wrong. It is just part of the RV life. Remember your stick house doesn't go without repair either. All that said I think that Stiles has the right idea. And Stiles, you probably do know more about customer relations then the dealership. That is obvious because the charged
djdecock for retrieving the DVD.
I would do the same thing that you suggested and that would be to just fix the problem and send them on their way. Well what do we know huh Stiles, we are only the little man on the totum pole.
Well congrats on your new purchase and happy camping....