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03-20-2015, 02:35 PM
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#1
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New Member
Join Date: Dec 2013
Location: Ottawa
Posts: 1
M.O.C. #13955
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Keystone Customer Service
Our Montana 2014 3850FL developed slide-out problems with the 2 front slide-outs, the left quit working totally, and the right one was making unusual noise, we took it back to our dealer, Lifestyles RV's in Grain Valley, Mo, they checked it out and contacted Keystone and was told that the Factory would do the repairs at the factory, repairs where done and some extra work was performed, it took about 5 months this winter to get it done. They are paying us for driving to the factory to pick it up. I think that they need to work more on their customer service.
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03-20-2015, 04:12 PM
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#2
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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5 months?? Sorry for your problems.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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03-20-2015, 06:01 PM
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#3
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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We had similar problems, took it up there ourselves and they fixed it in two days. A number of us who bought from Lifestyle aren't fans.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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03-21-2015, 12:12 PM
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#4
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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What am I missing here???? Sounds ike they done good.
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03-21-2015, 12:31 PM
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#5
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Montana Master
Join Date: Mar 2012
Location: Davison
Posts: 786
M.O.C. #12331
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Quote:
quote:Originally posted by richfaa
What am I missing here???? Sounds ike they done good.
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I have to agree with Rich. What are we missing?
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03-21-2015, 01:33 PM
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#6
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,657
M.O.C. #9969
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I don't know, but for us 5 Months would be totally unacceptable.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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03-21-2015, 02:09 PM
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#7
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,749
M.O.C. #7560
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Unless you were planning on heading South for the winter, I would be thankful that Keystone told Lifestyles to bring it in or send it in to make sure it was fixed right. I know of another couple that had slide problems with their 3850 and Keystone fixed theirs also. Don't remember how long it took but when they got it back it was better than new! At least Keystone is paying you to pick up your unit and I think that is the best thing. You will be able to talk to them and inspect the unit also before taking possession again. Just think, it's just in time for the camping season again. Speaking of camping think about joining us up in Nebraska for the MOC Central Plains Regional Rally in June. You can meet some of us that post here on the Forum and also others that join us from actually all over the country for our Rally. It's a small Rally but a good one. If you need info on it send me an email or PM me!
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03-21-2015, 02:47 PM
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#8
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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there may be more to the story. Not being able to use the Montana in the winter in MO may not be a bad thing. When we still wintered in Ohio they could have my Montana all winter.
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03-21-2015, 04:58 PM
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#9
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Montana Master
Join Date: Feb 2007
Location: Fayetteville
Posts: 2,351
M.O.C. #6831
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Been there. You got more repaired than what your unit was sent up there for. You got the best service deal than what you would get with any dealer.
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