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03-29-2012, 11:17 AM
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#21
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Quote:
quote:Originally posted by richfaa
BTW If a new camper came in with a outside entertainment system that I did not order I would take it as long as we did not have to pay extra for it and that is usually the way it works.
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That's the way it was for us - we did not, and would not have paid for it. I think they were confused when I told them I would not have ordered it that way. We will never use it, and will just take the TV out before someone decides to steal it. The compartment won't hold anything, so basically it will just be another hole in side for a potential water leak...
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03-29-2012, 12:54 PM
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#22
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Quote:
quote:Originally posted by Jay Bird
Glad to hear CW is making things right by you. Just sorry about the additional wait.
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Thanks Jay Bird - hopefully we'll have it by June now, at least in time for summer.
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05-26-2012, 01:08 PM
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#23
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Well, the new trailer is in! They have installed our ugrades, but on their PDI the Level-Up didn't work so they have a new module on order - ahhh, more waiting!! Seems strange that made it out of the factory without being caught.
Then we need to do the walkthrough and re-do all the paperwork. We're still hoping to make an outing to Crooked River Ranch in Oregon by mid June - fingers crossed. I still can't believe we ordered our first trailer in November! Over SIX months ago and still waiting - what is that about patience being a virtue???
The case on the stolen trailer is officially closed at this point.
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05-26-2012, 06:48 PM
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#24
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Glad to hear you're close. Hope your in the new rig and making great memories soon!
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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05-27-2012, 12:37 AM
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#25
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Thanks Dick, appreciate it!
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05-27-2012, 02:58 AM
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#26
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Montana Master
Join Date: Jan 2009
Location: Vermontville
Posts: 1,129
M.O.C. #9045
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Good luck on the trailer. As you said patience is a virtue...........but, enough is enough already..........you've been more than patient. But you are now close to having the fun you have been anticipating.
Dave
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05-27-2012, 06:40 AM
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#27
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Montana Fan
Join Date: Mar 2011
Location: BEND
Posts: 350
M.O.C. #11243
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Glad to hear that you are getting closer to enjoying your new Montana. Welcome in June to our part of Oregon. Hope you enjoy Crooked River Ranch. The welcome mat is out!
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05-27-2012, 06:55 AM
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#28
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Site Team
Join Date: Oct 2005
Location: Carmichael - CA
Posts: 7,323
M.O.C. #4831
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Don't give up on 7 Feathers. A great place for a shakedown trip and there will be a bunch of Montana owners there to help.
__________________
Carl (n Susan)
There is more to life than fuel mileage.
2012 Montana 3700RL Big Sky Package towed by a 2015 Ford F350 6.7L PSD 4WD CC LWB
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05-27-2012, 01:57 PM
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#29
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Dave, thanks for the words of encouragement!
Thanks Ron and Cathie! We really hope we make it out your way. Kris has a letterboxing gathering there, and I hope to try to “relax” and test out all the systems on the new trailer (again)and get use to everything.
Excellent point Carl. It would be a great place to do the shakedown. We were really hoping for Seven Feathers to work out. If the PDI goes really well, we still may have a chance – maybe at least the latter part??
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06-01-2012, 06:25 AM
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#30
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Well, like Rich, I have to say I'm not real happy with Montana right about now either. Our second trailer was re-ordered toward the end of March. It actually did finally make it to the dealer but we still haven't been able to take delivery. The Level-Up isn't working, and they can't seem to get the circuit board for it. Just got off the phone with the delaer. They were told they would have it Monday, then Wednesday, now they're saying next week. So, over two months (even without the paint of the Big Sky), and the first trailer took over two months as well. We missed our first scheduled outing in May. Now we'll miss Seven Feathers for sure, and likely to miss our third outing which was supposed to be Crooked River Ranch We were really hoping since they let our first one get stolen for crying out loud, that they would be bending over backwards to get us going?? Thanks for letting me vent...
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06-01-2012, 07:42 AM
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#31
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Seasoned Camper
Join Date: Jan 2012
Location: Woodland
Posts: 86
M.O.C. #12081
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Got ours from Burlington in February and having warranty work done in Portland Or Camping World. Started the process in April with very minor adjustments and fixes, none done correctly first time, still waiting for trim and cabinet hinge, not in yet from Keystone, update another 2 weeks for parts. Maybe we'll get 1st trip by 4th of July. Kinda disgusted with whole thing and regretting trying a Keystone product at this point...Not that fun with a new rv sitting in the driveway for this long without any camping yet! In my opinion, they were great 5 or so years ago and now they are using Montana's rating to sell, service seems to have deteriorated.
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06-01-2012, 10:43 AM
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#32
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Sorry for your bad luck too Jim. Hopefully they'll take care of you soon. Just curious are you using the CW in Wood Village or Wilsonville?
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06-01-2012, 11:41 AM
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#33
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Seasoned Camper
Join Date: Jan 2012
Location: Woodland
Posts: 86
M.O.C. #12081
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Wood Village...Wonder how service department is in Wilsonville?
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06-01-2012, 01:10 PM
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#34
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Site Team
Join Date: Oct 2005
Location: Carmichael - CA
Posts: 7,323
M.O.C. #4831
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Quote:
quote:Originally posted by JnSWells
Got ours from Burlington in February and having warranty work done in Portland Or Camping World. Started the process in April with very minor adjustments and fixes, none done correctly first time, still waiting for trim and cabinet hinge, not in yet from Keystone, update another 2 weeks for parts. Maybe we'll get 1st trip by 4th of July. Kinda disgusted with whole thing and regretting trying a Keystone product at this point...Not that fun with a new rv sitting in the driveway for this long without any camping yet! In my opinion, they were great 5 or so years ago and now they are using Montana's rating to sell, service seems to have deteriorated.
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- Warranty work not being done correctly is a dealer issue not a Keystone failure.
- Trim and a cabinet hinge are easily obtained parts. Are you sure the dealer ordered the pieces? You can call Team Montana and see if they are aware of the order.
- Deteriorating service is a dealer issue not Keystone failure.
Don't get me wrong, there is plenty to complain about with Keystone/Montana. But selecting a dealer who will be you advocate and provide good service is on you. Some of us pick a dealer based on their service reputation not the lowest cost on the RV. And Camping World dealers tend to *NOT* have the best service reputation.
If all you are missing is a cabinet hinge and a piece of trim, doesn't seem like it would prevent the use of the RV. Those sure aren't essential components that preclude use.
__________________
Carl (n Susan)
There is more to life than fuel mileage.
2012 Montana 3700RL Big Sky Package towed by a 2015 Ford F350 6.7L PSD 4WD CC LWB
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06-01-2012, 04:31 PM
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#35
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Seasoned Camper
Join Date: Jan 2012
Location: Woodland
Posts: 86
M.O.C. #12081
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We have been in contact with Keystone about the parts ordered since April. In talking with service departments prior to purchase seemed all would be well. I guess we were expecting a little better, as for Camping World, we are using Olinger RV which has been there many years prior to joining Camping World and did have a pretty good review. And no these don't prevent use, but for us we go to the coast for the summer, going back and forth is costly. Every couple days we are told the parts will be a little longer, even from Keystone. These issues are minor, seems they would take less than a couple months..and I would think Keystone should have a say in how their warranty service is handled and would like to keep a good reputation..
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06-04-2012, 04:03 PM
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#36
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Montana Master
Join Date: Aug 2011
Location: Vancouver
Posts: 1,284
M.O.C. #11675
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Well, one in the win column for us!! Believe it or not, we have to do all the financing over for this darn trailer. They were supposed to be able to just do a collateral exchange - new trailer for old trailer and call it good. Apparently the current credit union is making it difficult so they said fine, we'll just pay you off and start over. So, bad news is we have to do all the financing paperwork AGAIN... but good news is, they saved us two points on the loan rate. We were going to try to refinance it down the road anyway, so it all worked out (for once!).
We still are waiting for the part to come in, and then we can finally go up and sign the new paperwork. Getting closer - I think...
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06-04-2012, 04:36 PM
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#37
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Montana Master
Join Date: Sep 2006
Location: Casa Grande
Posts: 5,369
M.O.C. #6333
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Is the trim and hinges something you could install yourself??? Not sure I would put off a trip for that IF your dealer is willing to mail pieces to you, if possible, (I have actually paid for postage while on the road just to keep on trucking). I realize they should pay for all of this, but sometimes the thrill of camping outweighs some of the minor charges for maintenance. However, hopefully these items will be taken care of prior to your departure date. Good luck with your repairs. Please don't be too hard on Keystone, as said, some of these problems are the dealers inability to do as promised...I do believe that the QC on new equipment is a little shoddy at times and THAT is Keystones fault. Don't get me wrong, I do believe we should NOT let Keystone off the hook. Perhaps a certifed letter to management might help, but one must weigh the advantages of camping over problems with service. This, of course, is my opinion only, but shared by others on this forum.
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06-04-2012, 07:11 PM
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#38
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Montana Master
Join Date: Jan 2006
Location: South
Posts: 2,499
M.O.C. #5140
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Well said, Phil.
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06-04-2012, 09:26 PM
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#39
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Seasoned Camper
Join Date: Jan 2012
Location: Woodland
Posts: 86
M.O.C. #12081
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Thanks for the suggestion, we were told parts could not be sent directly to us by Camping World. Called today and parts still out a week or so. We also don't travel much with the RV, take it to the coast and stay. I am sure when all is taken care of we will be very happy with our Montana. We also appreciate all info and answers from this forum.
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06-06-2012, 06:38 PM
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#40
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Montana Master
Join Date: Feb 2008
Location: Hillsboro
Posts: 593
M.O.C. #8238
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I'm sure I'm sticking my neck out here and it will get "stomped on," but from what I've read, and from personal experiences, I'm not too impressed with Camping World, for either service (although I've never gone there for any) nor for sales pricing. I've been able to find MUCH better deals at the local dealership, or just at any plain outlet store, such as Bi-Mart, etc. And, in 5 years of buying and owning Keystone products (one Cougar and two Montana 3400's) bought from Curtis Trailers (in Hillsboro) I have been extremely pleased with both the sales and service departments. Of course, one can always meet up with a bad person, but I've gotten to know the sales people, the parts people, and the service people, and they are outstanding. Several times they have bent over backwards to help us out. I realize this may sound like a sales pitch.....it is NOT. But, in this day and age, when a place gives us good results, I like to let people know about it.
__________________
Terry and Patsy
Vietnam Veteran, US Navy
2017 3810
2015 GMC Sierra 4X4 3500 SRW
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