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04-09-2021, 04:57 PM
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#1
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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GOT SCREWED by Lippert Components
Bought a Set of 7k Trailer Brakes for my Montana High country.
And as everyone knows; you must install on your axel a matched set for even stopping power otherwise the trailer might sway.
So when Lippert components send me brakes one from "Axel Technology" and one from Lippert ; I sent them back as a NON-MATCHED set.
Even the shoe thickness was different. Maybe Axle makes Lippert's also but these two ( AS PER MY PHOTOS ) were clearly different.
So it cost me $118.01 for brakes and seals
and they only gave me a credit for $89.14
I'm loosing $28.96 in the return
and it cost me $20 to ship back
So for a mistake Lippert made i loose $ 48.96
Not a happy customer
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04-09-2021, 05:22 PM
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#2
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,669
M.O.C. #9969
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If you paid by Credit Card, dispute the charge and explain to the Card Company why.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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04-09-2021, 05:39 PM
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#3
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by mhs4771
If you paid by Credit Card, dispute the charge and explain to the Card Company why.
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thanks never thought of that.
Monday i will call Lippert and if they don't rectify ; i'll call the credit card company
Hats off to you sir
P .S. I bought a set of Dexter brakes and
1..shoes are thicker
2..Adjusters are metal and not plastic Like Lippert
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04-09-2021, 05:47 PM
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#4
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,669
M.O.C. #9969
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and probably a better price I bet.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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04-09-2021, 06:05 PM
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#5
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,669
M.O.C. #2283
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Quote:
Originally Posted by mhs4771
If you paid by Credit Card, dispute the charge and explain to the Card Company why.
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Try this is should work. For under $50 they won’t dispute it. It’s not worth their time.
Lynwood
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04-09-2021, 06:29 PM
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#6
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by mlh
Try this is should work. For under $50 they won’t dispute it. It’s not worth their time.
Lynwood
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I really want Lippert to pay, not the credit card company
The only way to stop Lippert from doing this to other people is to BOYCOTT
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04-09-2021, 06:42 PM
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#7
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,669
M.O.C. #2283
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Quote:
Originally Posted by ForBruce
I really want Lippert to pay, not the credit card company
The only way to stop Lippert from doing this to other people is to BOYCOTT
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I’m sorry but people aren’t going to boycott Lippert. Getting your money back is about all will get from Lippert. Putting a bad word about them is what they don’t wont.
Lippert will be paying. The CC company will just deduct your money from what they pay Lippert and credit your card.
Lynwood
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04-09-2021, 06:57 PM
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#8
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by mlh
I’m sorry but people aren’t going to boycott Lippert. Getting your money back is about all will get from Lippert. Putting a bad word about them is what they don’t wont.
Lippert will be paying. The CC company will just deduct your money from what they pay Lippert and credit your card.
Lynwood
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Maybe so ....but people on this website should know how the little guys are being treated... it took them over 2 weeks just to issue me part credit.
I started a dispute with the credit card company....I wish Lippert would read this
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04-09-2021, 07:12 PM
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#9
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,774
M.O.C. #12947
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Are the axles on the rig Dexter or Lippert?
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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04-09-2021, 08:25 PM
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#10
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by rohrmann
Are the axles on the rig Dexter or Lippert?
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Dexter -axles-Never-Adjust brakes
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04-09-2021, 08:39 PM
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#11
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,774
M.O.C. #12947
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I would have thought, Dexter axles, Dexter brakes.
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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04-10-2021, 04:26 AM
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#12
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Montana Master
Join Date: Oct 2019
Location: Jacksonville
Posts: 2,236
M.O.C. #25165
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ForBruce, I had to order a new one for my 3791 as the magnet had gotten torn off. eTrailer had the best price and quick shipping. I need the right hand one, but they have both and they are Dexter. Free shipping too.
https://www.etrailer.com/Accessories...le/23-465.html
__________________
Robert & Diana McNeal
2019 Montana Legacy 3791RD 20th Anniversary Edition
2014 F350 4x4 6.7L SRW
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04-10-2021, 05:41 AM
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#13
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,789
M.O.C. #14547
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Mostly just subscribing to find out how you make out. I am just starting a dispute with their replacement window division,. Since the card charge has been paid, may need the NY small claims court route if I can't get my bank to reverse that $825 payment.
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-10-2021, 06:49 AM
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#14
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Seasoned Camper
Join Date: Feb 2021
Location: Abingdon
Posts: 97
M.O.C. #28111
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That $48 is their way of recouping the shipping cost. Restock fee if you will. Although that shouldn't apply for mismatched parts. Hope you get it figured out.
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04-10-2021, 06:53 AM
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#15
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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You would come out FAR ahead to take this opportunity to upgrade to disc brakes.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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04-10-2021, 07:04 AM
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#16
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,789
M.O.C. #14547
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LCI has a 15% restocking charge and don't pay return freight.
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-10-2021, 07:43 AM
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#17
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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It seems to me there has to be more to the story. Did Lippert know they sent wrong parts? Did you get an RMA so there wouldn't be a problem? Did you speak with them before sending the parts? What did they say at that time? It doesn't sound reasonable that a company would charge for shipping for a mistake on their part. Not blaming you, just wondering about details not mentioned.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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04-11-2021, 06:51 AM
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#18
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by Dave W
LCI has a 15% restocking charge and don't pay return freight.
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SCREW THAT----a restocking fee for THEIR MISTAKE
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04-11-2021, 06:53 AM
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#19
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Montana Fan
Join Date: Jul 2020
Location: ladson,SC
Posts: 202
M.O.C. #26644
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Quote:
Originally Posted by Montana Man
It seems to me there has to be more to the story. Did Lippert know they sent wrong parts? Did you get an RMA so there wouldn't be a problem? Did you speak with them before sending the parts? What did they say at that time? It doesn't sound reasonable that a company would charge for shipping for a mistake on their part. Not blaming you, just wondering about details not mentioned.
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An RMA (case # ) was provided . And they were told of the mismatched parts.
trouble is the left hand dept. doesn't tell the right hand dept.
it's not over. Even though i started a credit card dispute. Lippert will hear from me on monday.
MORE TO FOLLOW ::::::::::
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04-11-2021, 07:13 AM
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#20
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,789
M.O.C. #14547
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Quote:
Originally Posted by ForBruce
SCREW THAT----a restocking fee for THEIR MISTAKE
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That's what LCI are trying to impose on me with their first shot. Not acceptable nor are the return shipping charges for their $850 errors.
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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