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02-23-2013, 04:52 AM
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#1
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Montana Master
Join Date: Nov 2003
Location: Layton
Posts: 1,048
M.O.C. #666
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self repair cancels insurance
I patched my galley tank that was leaking. Bad move, when it started leaking again I took it in for repair. Extended warranty was invalid because I patched it myself. About a $1K mistake.
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02-23-2013, 05:44 AM
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#2
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Montana Master
Join Date: Jan 2012
Location: Copperas Cove
Posts: 1,426
M.O.C. #12096
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Hmmmm that's not cool....what if it was a preowned unit and some dealer/owner did it before you purchased it. Does it say that in your contract? I don't remember seeing anything like that in my contract. But there is a bunch of fine print lol lol.... That does suck though, kinda like your medical plan not paying for a doctor visit because you took Tylenol before you got there.....
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02-23-2013, 06:05 AM
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#3
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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There's a place after death for people who do business like this and it's not called heaven. They really appreciated your trying to save them money by repairing it yourself the first time.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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02-23-2013, 08:03 AM
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#4
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Montana Master
Join Date: Oct 2007
Location: silver creek
Posts: 1,507
M.O.C. #7770
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was it leaking in the same spot as you repaired? if not, whats the problem with them. I would pursue it farther with them if it was a new crack away from where you repaired the first one your repair should not be an issue. Like steelpony said, what if it had been repaired prior to your ownership? Did they inspect the unit before you put insurance on it?
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02-23-2013, 11:44 AM
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#5
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Strange.Our extended warranty did replace a leaking black tank although I had attempetd to repair myself. It did split at a different place than where I repaired it...
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02-23-2013, 02:07 PM
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#6
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Montana Master
Join Date: Jul 2006
Location: K.C.
Posts: 11,731
M.O.C. #5980
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Give us the name of the company, I will contact them. Let's all give them a shout!
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02-23-2013, 05:19 PM
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#7
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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We really do need to know the company so that we can avoid it or not reup if we currently are using them.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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02-23-2013, 05:44 PM
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#8
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Montana Master
Join Date: Nov 2003
Location: Layton
Posts: 1,048
M.O.C. #666
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I have to find the plastic card if it is still in my truck. I am in Utah, the Monty is in Montana with all the other paperwork.
Service guy said that since I tried to patch it myself, it was a pre-existing condition and invalidated the claim.
Good info to know for those of us that purchase extended warranties. I have my doubts of their value anymore.
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02-24-2013, 02:09 AM
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#9
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Montana Master
Join Date: Feb 2007
Location: Winfield
Posts: 7,327
M.O.C. #6846
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Did you contact the extended service company yourself? If you trust the service guy, that is fine, but personally, I would want to hear the denial from the horses mouth. His definition of a pre-existing condition sounds like it is bogus and may be his position and not the position of the company. I would be even more suspicious if there is a fixed allowance for the dealer from the extended plan versus their "usual" markup price and he is trying to gouge you a bit?
Bingo
__________________
Bingo and Cathy - Our adventures begin in the hills of WV. We are blessed by our 2014 3850FL Big Sky (previous 2011 3750FL and 2007 3400RL) that we pull with a 2007 Chevy Silverado Classic DRW CC dually.
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02-24-2013, 03:10 AM
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#10
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The service guy is not the warranty company. The repair facility did not even have to mention it had been patched. In our several cases it was just a phone call to the warranty company describing the problem and the cost to repair. Sounds like the repair facility did not want to deal with the warranty company many repair facilities do not as the warranty company will determine the cost and labor. You might want to call the warranty company and ask then what their experience has been with this repair facility. The holding tanks are covered.The facility is working you. If they would TELL the warranty company it was prexisting there would be a good chance it would not be covered. You need to talk to the warranty company yourself. I had told them we made a temp repair till we could get to a repair facility...no problem .
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02-24-2013, 06:34 AM
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#11
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Montana Master
Join Date: Nov 2003
Location: Layton
Posts: 1,048
M.O.C. #666
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good advice, I will contact the warranty company. Maybe get some money back.
This is why I have a dislike for extended warranties and mail-in rebates. They are so willing to take money but tough as nails to get any back..
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02-24-2013, 08:09 AM
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#12
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Montana Master
Join Date: Jun 2010
Location: Colorado Springs
Posts: 3,335
M.O.C. #10496
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I agree with Dick!
Give 'em some "free advertising" & help fellow MOCers avoid a "business" that treats it's customers as you described. 
Quote:
quote:Originally posted by DQDick
We really do need to know the company so that we can avoid it or not reup if we currently are using them.
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__________________
2010 3150RL
LevelUp, Dual 6 volt batteries, Progressive Industries EMS HW50C, Honda EU2000i Generator, Bridgestone Duravis R250 tires, Torklift Glowstep Revolution Stairs, LED Tail lights
2015 RAM 3500 Laramie SRW LB CC Cummins 6.7L Aisin Trans B&W RVK3600
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02-24-2013, 02:10 PM
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#13
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Montana Master
Join Date: Jan 2012
Location: Copperas Cove
Posts: 1,426
M.O.C. #12096
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I agree with Rich. I really don't understand why they would care if it was patched first, and like was said you can always say it was done to get you to a dealer. I could see it if you did something to make it worse to a point it could not be repaired instead of replaced. But I doubt they were gonna patch a split tank and I doubt anything you did could make it worse to a point they would not be able to patch it even if they wanted too.
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