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04-27-2022, 05:12 PM
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#1
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New Member
Join Date: Apr 2022
Location: Chattanooga
Posts: 4
M.O.C. #30868
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Ac Gateway
I have a 2021 3931FB and we have had trouble with the ac/iN·command system since day 1. I need to verify that we in fact have the eol resistor installed on the gateway. Where would I find this resistor? Front unit, back unit? Where under the ac cover? Any help is appreciated.
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04-27-2022, 06:15 PM
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#2
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Montana Fan
Join Date: Nov 2020
Location: Gulfport
Posts: 118
M.O.C. #27628
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On my unit, the eol resistor is on the gateway in the rear, heat pump, unit. The gateway is located in the return air section. After removing the cover, two screws and cutting the foil tape will give you access.
If you describe the symptoms you are having, the wealth of knowledge on this site, is likely to help you trouble shoot. The first thing you try is a full power cycle of the inCommand system that includes killing power to the gateways. That process often solves problems where the gateways are confused.
__________________
Mark & Melody
2021 Montana 3231CK, Legacy, Super Solar Flex, Dual Pane Windows, Slide-out Awnings, Flexarmor
2021 Dodge RAM 3500 4x4 Limited 6.7 HO DRW, Trailer TPMS, B&W Companion Hitch
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04-27-2022, 09:25 PM
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#3
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,194
M.O.C. #1920
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Also, check the system time and date on your In-Command.
__________________
Ron and Terrie Ames plus Meg - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar+ Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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05-01-2022, 11:58 AM
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#4
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New Member
Join Date: Apr 2022
Location: Chattanooga
Posts: 4
M.O.C. #30868
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The thermostat temperature is not showing up on iN·Command. I checked bothe gateways and controllers. MODEL NO.: 9430-5501 And MODEL NO.: 9630-756 in the rear (with hp) units and a 752 in the front unit. Both units will not display. Resetting and power down methods do not work. No loose or bad connections. Any help is appreciated.
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05-01-2022, 01:02 PM
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#5
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 4,181
M.O.C. #20477
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Jimmy,
Confirm you have taken all power off your rig including shore power and disconnected battery cable (vice using battery disconnect key). This is the only way to truly cycle power.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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05-01-2022, 04:22 PM
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#6
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,194
M.O.C. #1920
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Crazy Jimmy, did you check the time and date?
__________________
Ron and Terrie Ames plus Meg - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar+ Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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05-01-2022, 06:01 PM
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#7
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New Member
Join Date: Apr 2022
Location: Chattanooga
Posts: 4
M.O.C. #30868
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I tried the battery and time and date. Still no luck. I ordered 2 gateways and will try that. Anything else I’ve missed? We have 5 chihuahuas and it is about to get hot in TN.
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05-01-2022, 06:49 PM
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#8
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,194
M.O.C. #1920
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Try this support document. If it doesn’t help, contact ASA. They are very helpful.
https://asasupportdocs.blob.core.win...3%20NCSP35.pdf
__________________
Ron and Terrie Ames plus Meg - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar+ Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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05-01-2022, 07:33 PM
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#9
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Montana Master
Join Date: Feb 2008
Location: woodstock
Posts: 569
M.O.C. #8174
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I would start with in-Comand system make sure it’s set correctly then to a reset
__________________
Ed
Montana Master
Woodstock Ga
2020 3931 FB Legacy
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05-02-2022, 08:04 AM
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#10
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Montana Fan
Join Date: Aug 2020
Location: Aurora
Posts: 429
M.O.C. #26926
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Jimmy,
Attached photo is my HP controller (same model as yours). The red wire to the left provides the 12v needed for temp sensor. Possibly this wire to both units (likely one circuit) has an issue or a 12v fuse that is blown. Check the wire for voltage. Controllers are the larger of the 2 boxes inside the forward plenum access of the RTU (remove plastic cover, the the sheetmetal cover on top front of unit). The smaller boxes are the gateways.
PS - the small red and white wires just right of the larger red wire are the room sensor wires (tiny fragile wires!).
__________________
Rip & Beth
2021 3121RL Legacy Cobalt FBP, MORryde IS & pin box
2020 F350 PSD CCLB SRW
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05-10-2022, 05:48 PM
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#11
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New Member
Join Date: Apr 2022
Location: Chattanooga
Posts: 4
M.O.C. #30868
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Solution
I finally found it. For anyone this may help, it was a loose connection to the can-bus behind the display. I asked ASA to update this in their troubleshooting guide. Thank you for all the help.
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07-26-2023, 09:14 AM
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#12
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New Member
Join Date: Apr 2023
Location: Chesapeake
Posts: 2
M.O.C. #32600
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I was wondering if you found where this is on your unit? We are experiencing ac issues with our front ac. when we turn on from command center it stays on for less than 30 secs and shuts off. we thought maybe the sensor. nope. we did hard resets, not the issue. after calling keystone and affinity they believe this EOL is the issue. we have the part coming our way.
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