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I would call Winegard first. They are hard to get ahold of, I think I waited a day for a call back once, but very helpful when you get them. If it's something with the antenna, I'd call Dish back. When you call Dish ask for a service technician who's an RV specialist. They have them and they have been very helpful with us their other technicians not so much. It sounds to me like they don't have the their systems programed correctly for the second receiver, but then I know next to nothing about fixing those things.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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Hybrid Mode
