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Old 10-05-2013, 03:34 AM   #181
mazboy
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Crowder RV in Johnson City, TN http://www.crowderrv.com/

they responded to all of our problems when we were in north carolina.
 
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Old 10-05-2013, 05:20 AM   #182
Bigsky3625RE
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Tacoma RV in Tacoma WA.

Sales - 9. The sales was easy. Super nice. No pressure.

Warranty - 0. Took the Big Sky in three times and all three times they didn't fix a thing.

Service - 0. Lies, lies and more lies. Again called and said all ready. Didn't do a thing. Last straw was picking it up and the ledge on the rear window was white with bird $#@! Service guy said"wow". Yep......wow.
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Old 10-05-2013, 07:40 AM   #183
vibetech1
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Find your best price then call RV Outlet.com and ask them to beat it. They are affiliated with Camping World so you can take delivery at the nearest dealer. The best part is RV Outlet beats Camping World's pricing in a major way. Ordered our 2014 3900FB FULLY loaded including gen, slide toppers etc for 65K. Our local Camping World's sale price was 17k more with half the options. If you are in the Michigan area check out Bob at Lake Shore RV. This advise comes from 2 years of price searching..Good luck.
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Old 12-17-2013, 03:01 PM   #184
Bigsky3625RE
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Quote:
quote:Originally posted by Bigsky3625RE

Tacoma RV in Tacoma WA.

Sales - 9. The sales was easy. Super nice. No pressure.

Warranty - 0. Took the Big Sky in three times and all three times they didn't fix a thing.

Service - 0. Lies, lies and more lies. Again called and said all ready. Didn't do a thing. Last straw was picking it up and the ledge on the rear window was white with bird $#@! Service guy said"wow". Yep......wow.
Remember this issue? The same crap in LaDonna's reply.....she didn't even read the BBB issue.....

The slides were adjusted we found the front slide bracket was bent we removed the bracket and straighted it out and the sldied close properly.
we did pack the wheel bearing. I am sorry the birds crap on the unit but we did wash the unit for the customer. Can't do much more. I think the customer thought the slide would be covered under warranty but warranty doesn't cover adjustments. We did want we were asked to do so we will not be refunding the customer money.
LaDonna
Taomca RV

I had two slides I wanted adjusted......both were rear slides....I knew it wasn't covered under warranty. sorry the birds crap on the unit.......nice use of the English language.

This woman should not be in business and I will make sure I NEVER recommend her to anyone. What a joke of a business.
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Old 12-17-2013, 03:45 PM   #185
K0LCB
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I had good luck with Camping World of South Alabama. I give them a 10 for sales and 8 for service.
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Old 01-22-2014, 09:12 PM   #186
Graham
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I just came from the Quartzsite rally and would like to give a big thank you to Lippert Components. Jerry came out to the Montana circle to assist several members. He checked the wet bolt kit I had installed and replaced a couple stripped bolts. In discussion with Jerry this is the first year they have attended Quartzsite and are considering making it an annual event. I sincerely hope you do. I'm sure a few 'maintenance presentations' would also be a welcome addition to our Rally.

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Old 01-23-2014, 02:06 AM   #187
DQDick
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My guess would be they will be back for sure. Selling out of all their install times by the second day would indicate a great market for future trips out.
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Old 01-31-2014, 01:18 PM   #188
JandC
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01/2014: Lazydays in Tampa, Florida. Purchased 2014 Montana 3725RL. I would rate SALES: 9-10. DELIVERY: 1-3. SERVICE: 7-8. In a nut shell, we got a pretty good trade deal and there was no pressure from salesman. He not only knew the Keystone Montana products but he knew a lot about numerous other 5th Wheels. We added over $6,000 in options and was assigned a "Delivery Specialist" when we came back a week later. She messed everything up, including having the wrong dish installed on top of our new Monte. It was a nightmare working with her. The actual Techs in the shop seemed to know what they were doing but this gal was the weak link. It took us 4 days jacking around on their campus before we could actually get things straightened out and hit the road. I would strongly suggest anyone dealing with them to not let them add anything on and have it taken someplace else for service and warranty. They have huge selection and they have good prices, but not much else.
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Old 02-01-2014, 08:30 AM   #189
2Wanderers
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Steve Casey RV, Denver, CO

Sales: 9. Willing to negotiate on price and ordered our trailer to our specifications. Price was competitive.

Service: 8 For the most part, the warranty work was handled in a satisfactory manner. This included replacing ripped flooring caused by a slideout bolt and resecuring the pocket door. However, we did have an intermittent furnace issue which was never addressed successfully there or at another dealership.
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Old 06-24-2014, 04:41 PM   #190
Nelsen55
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Flint Hills RV, Andover, KS

Sales: N/A
Service: 1-10, 1.

Had them repair damage from a tire blowout. Caulk job on lower skirt was a mess. Damaged the decal above the joint line for the lower skirt, they did provide me a replacement decal. Service Manager doesn't keep his word. Took pictures of front door and roof problems and "submitted them to Keystone. Contacted Keystone through a fellow MOC member. Keystone said they never received pictures from F/H RV. Having warranty work performed by Dean's RV, Tulsa, OK in a few weeks. Will post details of the visit.
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Old 09-08-2014, 03:00 PM   #191
Virginia Young
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Nortgate RV in Ringgold, GA

10's all around. Very easy to deal with and their service guys are top-notch. We found the unit on the internet and made the deal over the phone. Everything was as expected when we arrived to pick it up. There were a couple issues that came up on our "maiden voyage," and they got right on them when we took it back. I highly recommend them and will definitely go back when we get ready for a new one.

Camping World, North Little Rock, AR

Sales - 8 They gave us a price we were happy with on our first Montana. Unfortunately, they have a whole new herd of salesmen, now.
PDI - 1 Not thoroughly done. Leaks.
Emergency Warranty - 10 IF you get the right service tech
Non-emergency Warranty - 5 Takes FOREVER to get parts in

If you are traveling through and need emergency work - they are good. Wouldn't recommend them for anything else.

Good luck getting them to return your calls. If you can't get them to answer when you call, you won't be talking to anybody. We only lived 10 miles from them, so we would always give up and drive up there.

Mayflower RV, Sherwood, AR

Sales - ? Don't know. Haven't bought from them.
Warranty service - 10 Called with an a/c problem and they got us right in (even though we didn't buy the unit from them) and corrected several wiring issues. (John was awesome!) Very friendly and did everything they promised, and then some. Highly recommend.
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Old 11-13-2014, 08:15 AM   #192
jlb27537
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Tiara RV, Elkhart, In. Bought 2014 3150RL 5/9/13

Sales 9
F&I 7
Service 0

Sales: did what they said they would do, I gave a 9 instead of a 10 because I did not receive either a phone call, Thank you card for buying from them. Got the money and they were done with me.

F&I Just did not like having to sign a power of attorney, we gave them a check, and asked for the MSO. Had to wait a day to get it. Think they had to take my check to the bank and buy the MSO.

Service: where to begin?? Bought in May. After freezing weather in Elkhart. The water system was drained when they picked it up from Keystone. The dealer never connected it to water. Toilet would not hold water due to broken part that would have been discovered if water had been hooked up. They had the trailer 8 days. Wanted me to wait for them to order a new toilet. (10 days) I called Thetford and they sent parts to my house in MO. Entry door would not shut. Could see daylight at top due to door hitting rain gutter when closing. They wanted to replace the door, I said no, re-position the rain gutter, I have a new door, I do not need another one. They installed a Splendide washer combo and stuck the drain hose all the way down the drain pipe, causing a siphon when the instructions says it can only be stuck in 6". Discovered this on first camping trip. I called Splendide and they told me what was wrong. I fixed the hose position. During the walk thru, the idiot salesperson/X tech, pointed to the wad of wiring by the Level-up pump and said here is your generator prep wiring. I knew it did not have that feature cause I had a copy of the as built invoice sheet. The service department installed the Mor/Ryde X Factor braces which require the replacement of 4 of the wet bolts and when I got home to MO. none would take grease, they had installed them dry. Again something I had to fix.

The front closet doors broke and fell off on the trip home from Elkhart to Mo, I fixed one side and on the next trip the other side broke. I just bungied them open. No more door problems.

The back emergency window latch broke. To date no one has been able to get a part number for a replacement latch. Fixed it with a couple of tie straps and a large pencil.

Have to fix the steps now due to rivet about to pull out.

So, If you are not handy with tools, probably need to find a different hobby.
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Old 11-13-2014, 08:43 AM   #193
Bigboomer
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We bought our 2015 3610RL from Pocono RV in Pocono, PA.

They are an amazing dealer. The owner is personally involved and our salesman Terry who has 30 years in the business is always on the mark and has been available when and if we have called him.

Here is our ratings:

Sales - 10
Price - 9
Customer Service and Follow Up - 9
Warranty Work - 9
Would We Buy Here Again - 10

We have had two minor issues, one where the microwave pooped the bed and they shipped a new one too us with a return shipping paid label and just recently our Sony DVD soiled the bed and they are shipping us a new one with a paid return label.

We have been blessed with both great dealers and well made rigs!

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Old 11-13-2014, 11:34 AM   #194
J-KB
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Curtis Trailers, Hillsboro Oregon.
Sales : 5. Got a really good price but heard nothing from them after, he will say hello when I'm in for repairs.
Service: Hmm Maybe a 3 had to go back too many times to get things fixed that happened when they had it on site, also mickey mousing repairs.
Service manager, Chuck: 10 After a meeting with him all of our problems where taken care of
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Old 06-15-2015, 02:19 PM   #195
curlida
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Camping World of Statesville NC. Not very well educated on new 2016 3711FL, walk through not very good, were told low drain caps were actually just spare parts, did not know what the large knob in fridge was(we figured it out) and believe it or not,told the black tank flush port in service station was to fill fresh tank. Also found out that one on our own. So,sales 4 out of ten, they were very nice. Not sure about service yet.
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Old 06-27-2015, 01:16 PM   #196
Lkelly3400
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We bought our 2015 3610 RL from Bretz RV, Missoula, Montana
This is the second RV we have purchased from them.

Sales 10
Price 10
Service 10
Follow up 10
Warranty work 10+
Would we buy here again 10

Every step of the way our treatment has been first class.
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Old 07-15-2015, 04:09 PM   #197
Missfit Ramblers
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AMERICAN RV Grand Rapids, Michigan
Our third RV, first Montana

Sales- 10+ Very well educated about The Montana

Service - 10+ They have taken care of ALL of the warranty things that have come up, repairing things that should have been done at the factory.

Follow up - 10+
I would highly recommend these folks for sales as well as service, very good folks.
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Old 07-16-2015, 12:25 PM   #198
DQDick
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Since we fulltime, I keep a spread sheet of the good and bad dealers and repair facilities recommended by our members. You're not the first to find American RV a good dealer.
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Old 07-30-2015, 03:12 AM   #199
farmall130
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Bill Plemmons, Winston-Salem, NC
Sales 9
Service 0
Warranty Service 0
On two occasions, they did not repair items brought in for warranty service. They also charged nearly twice as much as original quote on repair work...
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Old 08-05-2015, 06:54 AM   #200
greenmachine
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Southern RV in Bossier City, LA gets my vote for service, The whole team is Top Notch.
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