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08-19-2013, 05:31 PM
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#1
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Roof material lifting from front cap!
Noticed after last trip, the rubber roof has come loose at front cap and apparently catching air! I got word from dealership this evening, that Keystone said I am out of warranty. Coach is 2012 owned for year and half. Also said not covered under Good Sam's extended I purchased! This info came after Keystone closed for the day, , so I have not called them yet! I feel this should be covered. It involves the rubber roof and it appears not correctly fastened at factory! Any others have this issue? I normally (always) win these arguments, (one way or another), but would like to seek out others with similar problem! Thanks folks!
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08-19-2013, 07:30 PM
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#2
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Site Team
Join Date: Aug 2007
Location: Omaha
Posts: 6,750
M.O.C. #7560
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Michael--- get ahold of Exnavydiver! He had the same problem with their Big Sky and it is older than yours!
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08-19-2013, 10:46 PM
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#3
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Thanks !!!
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08-20-2013, 01:39 AM
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#4
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Montana Fan
Join Date: Sep 2010
Location: Portland
Posts: 291
M.O.C. #10766
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We had the same thing happen, but we were lucky enough to be under warranty - the problem was (obvious once the rubber peeled) that the rubber membrane wasn't glued down. Take pictures and I recommend to continue contacting Keystone and move up the chain of command within Keystone. Good luck!
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08-20-2013, 03:30 AM
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#5
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Montana Master
Join Date: Aug 2012
Location: Northport
Posts: 624
M.O.C. #12724
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The front part of a 5th wheels roof is shaped like an airplane's wing. There has to be a huge lift going down the road. A week or so ago I was traveling down the interstate and met a 5th wheel coming toward me. The front membrane looked like a balloon that was about to pop. Didn't catch the brand. The manufactures need to really get the front glued down and stuck under the front cap.
__________________
Paul Northport,AL W4XH
2013 358 RLT Mountaineer
2008 Silverado Duramax
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08-20-2013, 07:03 AM
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#6
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Montana Fan
Join Date: Feb 2012
Location: Bella Vista
Posts: 472
M.O.C. #12223
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I'm also curious as to why it was not covered under your extended warranty from Good Sam. Did they say why or just "no"?
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08-20-2013, 07:10 AM
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#7
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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That would be my question also. Why have an extended warranty if the roof isn't a part of it?
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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08-20-2013, 10:36 AM
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#8
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Montana Master
Join Date: Mar 2012
Location: Redding
Posts: 1,421
M.O.C. #12339
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Thanks everyone! Ok Good SAMs gave no explanation. I guess they figured it was under roof warranty ! I called Keystone ( sent pictures ) they agreed to repair it. Just picked up Montana and its fixed. It was exactly as one person stated, "no glue" under the rubber at cap molding! It's now reglued and new molding. I have to say I always try to approach Keystone ( all manufacturers) with a positive request and normally get satisfaction, sometimes they (manufacturers) just say no to dealers. Owner calls, seem to get results. I will admit the RV has had some issues, but each one as been corrected quickly and to my satisfaction. I also am impressed how well the Montana has preformed. Lots of miles, and usage and it's been and remains real solid! Thanks to all of you for responses !
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