Quote:
Originally Posted by Genev@videotron.ca
Thank you so much for your reply. It is helpful... The warranty claim was submitted in August. Dealer is in touch with Keystone. Unfortunately Keystone doesn't seem to suggest new alternatives to get it fixed.... reason why we decided to post this issue. This issue would not be under the 3 year structural warranty as slides out are listed? You mentionned having experienced the same thing with your new MHC. You got it repared with what kind of material and who made it? Finaly your right, '' the more of us that make them aware of this issue, the more likely we will see positive results''! Thank you!
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Keystone won't suggest a new alternative. Maybe some darco repair tape (scrim) or, heaven forbid, a strip of drilled/screwed aluminum to go along the edges....so it could chew up the wear bar.....but they have not a clue.
Your dealer needs to tell them the solution you and they (dealer) want. Don't submit the problem and let Keystone tell you the remedy in this situation. The solution they gave us was ridiculous and I told them so. I escalated within the service group and I had the dealer service manager do the same pushing OUR remedy and required hours. They relented and agreed.
The pic is what the underside of my slides look like now. The material is uhmw; very much like teflon; very tough; very slick and self lubricating. It's an ideal material for this application. My dealer got it from a local plastics distributor. To get the full sheets takes a special order. Took a lot of work and a lot of "one off" manipulation but I no longer have the darco to worry about on every trip. The sad thing is that Keystone could do this on every trailer in lieu of darco and it would cost SO much less than trying to retrofit it. Good luck. There is no way it should have been in the shop since August without it being fixed. Mine went in on Aug. 11 and came out Saturday.
Edit: Whoops! It turned sideways but you get the drift.
Edit 2: Changed date from Sep. 11 to Aug. 11 on taking in the trailer.