|
|
07-22-2019, 01:23 PM
|
#1
|
New Member
Join Date: Aug 2018
Location: Hilmar
Posts: 7
M.O.C. #22390
|
Warranty refusal of work
This morning I attempted to schedule a warranty repair on my 3120 due to hot burning electrical smell. I contacted Dons RV in Ceres Calif as they are the closes dealer. The first question asked was did you buy it here? I told them no and his statement was we cannot even schedule you until at least November.
This is a fire concern and they will only look at units purchases from them.
How can keystone say they have a warranty.
Any idea or help would be appreciated. Thanks
John Nixon
|
|
|
07-22-2019, 01:45 PM
|
#2
|
Montana Fan
Join Date: Mar 2019
Location: Chino Valley
Posts: 226
M.O.C. #23720
|
Call keystone immediately and report the dealer. THAT is not how it works!! Then ask keystone for another dealer
__________________
Steven & Denise
New to us 2014 3150RL
Chino Valley, AZ
|
|
|
07-22-2019, 01:46 PM
|
#3
|
Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
|
Call Keystone Customer Service they should help you. On our last rig they authorized a non-dealer to do warranty work when a dealer wasn't available and the issue was critical. I paid the bill and they reimbursed me promptly.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
|
|
|
07-22-2019, 01:46 PM
|
#4
|
Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,898
M.O.C. #20477
|
Find a different dealer or call Montana customer service for help!
RV dealers are not dedicated dealers for a particular brand like a Ford or Chevy dealer is.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
|
|
|
07-22-2019, 03:25 PM
|
#5
|
Seasoned Camper
Join Date: Jan 2019
Location: Montana
Posts: 65
M.O.C. #23285
|
Quote:
Originally Posted by AZ Traveler
Find a different dealer or call Montana customer service for help!
RV dealers are not dedicated dealers for a particular brand like a Ford or Chevy dealer is.
|
Actually they are when it concerns warranty work. However, dealers do set there own policies regarding when they schedule service work, warranty or not, with many putting their own customers first. Having said that, because it is a safety issue they absolutely should set that policy aside in this case.
Call Keystone Customer Care.
|
|
|
07-22-2019, 08:08 PM
|
#6
|
Seasoned Camper
Join Date: Apr 2017
Location: Little Slice of Heaven..Missouri
Posts: 98
M.O.C. #19731
|
Definitely report the dealer to Keystone. I am assuming he carries Keystone?
__________________
2018 Montana 3721RL
2018 Ford F350 6.7 Turbo Diesel
Life Comes Down to a Simple Choice..Get Busy Living or Get Busy Dying
|
|
|
07-23-2019, 05:20 AM
|
#7
|
Montana Fan
Join Date: Jun 2014
Location: Kamiah
Posts: 331
M.O.C. #14438
|
I used to live just down the road from Don's RV and I could name at least 15 people that have had the same customer service from them. People have called Keystone and have got nowhere. These people are not interested in helping anyone, just making MONEY. I drove 100 miles just so I would not have to deal with them.
__________________
Ron&Sue
2017 Montana 3720RL Legacy
14' Ram 3500 DRW
|
|
|
07-23-2019, 06:49 AM
|
#8
|
Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
|
We bought two of our Montana units from Reines RV in Manassas VA (now a camping world), and it was proudly advertised in their showroom that they only serviced units bought from them. Upfront notice if you bought from them. Easy to get scheduled, and they worked competently with quick turnaround times. Had several parking spots where you could hook up and wait during the repair process, which was a day or two. Lot of happy and repeat customers. They sold Keystone, Carriage, other brands and were never challenged by the manufacturer over their policy because they moved lots of product.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
|
|
|
07-23-2019, 10:38 AM
|
#9
|
Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,528
M.O.C. #2283
|
The dealer didn’t say they wouldn’t work on it. They would after they worked on their buying customers units. They are looking out for their customers. I don’t blame them for that. I look after my customers first.
Lynwood
|
|
|
07-23-2019, 10:43 AM
|
#10
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
What happened to you is fairly normal in the RV industry a call to Keystone customer service may have been helpful.
|
|
|
07-23-2019, 12:29 PM
|
#11
|
Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,898
M.O.C. #20477
|
John,
If you are worried about the safety side, it might be worth spending a $100 or so to have a mobile tech look at it to see if it truly is a safety issue. Probably won't get your money back but it may be worth it for the peace of mind.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
|
|
|
07-23-2019, 01:58 PM
|
#12
|
Montana Master
Join Date: Jan 2015
Location: Taylors
Posts: 562
M.O.C. #15948
|
Close to where we live there is a full service RV repair/servicing facility. They have 8 full size repair bays, a level parking area for those that chose to leave their RV for service or while waiting for parts. They also have FHU sites for full timers to park while waiting for their maintenance/servicing to be completed. They have two factory trained fully certified Keystone mechanics/technicians for repairing & servicing all Keystone products. They are certified to perform Keystone warranty services.
I mention this because I found them during an internet search for such services. They have employees certified for Jayco & Forest River trailers.
I recommend doing an internet search in your area. You just might find such a facility close by.
https://www.richardsrvsc.com/rv-maintenance
|
|
|
07-23-2019, 02:46 PM
|
#13
|
Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
|
actually, this is the norm for many dealers.
you are calling keystone but find another dealer that will do the work, asap
|
|
|
07-23-2019, 06:21 PM
|
#14
|
Montana Fan
Join Date: Nov 2018
Location: Virginia Beach
Posts: 281
M.O.C. #23051
|
I've read in numerous post to call "Keystone Customer Service". Is there contact information for them? Phone number?
Would be good if this were a sticky.
__________________
2019 Montana High Country 331RL
2017 Ford F250 Super Duty, 6.7 PSD
|
|
|
07-23-2019, 11:55 PM
|
#15
|
Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,898
M.O.C. #20477
|
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
|
|
|
07-24-2019, 05:46 AM
|
#16
|
Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
|
Quote:
Originally Posted by mlh
The dealer didn’t say they wouldn’t work on it. They would after they worked on their buying customers units. They are looking out for their customers. I don’t blame them for that. I look after my customers first.
Lynwood
|
I agree!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
|
|
|
07-28-2019, 01:11 PM
|
#17
|
Montana Master
Join Date: Aug 2015
Location: SWFL
Posts: 964
M.O.C. #17801
|
Sorry, the warranty is virtually worthless if any dealer can decide to decline service in a reasonable time. November is not reasonable. The fault originates with KS, but is also on each of us for putting up with this BS.
__________________
2016 Montana 3711FL
2005 Ford F350, 6.0 diesel, short bed
Demco Hitchiker Auto Slide hitch
|
|
|
07-28-2019, 01:25 PM
|
#18
|
Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
|
Has the OP called Keystone Customer Service.What was their reply.
|
|
|
07-28-2019, 01:34 PM
|
#19
|
Established Member
Join Date: Apr 2019
Location: Sacramento
Posts: 13
M.O.C. #23869
|
Quote:
Originally Posted by Sdgood1
Call keystone immediately and report the dealer. THAT is not how it works!! Then ask keystone for another dealer
|
. My dealer is Sacramento only works on rigs they sell. One of the reasons I bought local.
|
|
|
07-28-2019, 01:59 PM
|
#20
|
Montana Fan
Join Date: Sep 2018
Location: New Castle
Posts: 112
M.O.C. #22550
|
Little To Zero consumer protection
Unfortunately, there is little to be done to these type of jokers. Buy a GM product or any manufacturer , and the respective dealer will perform service, especially warranty work.. RV industry not so Report them yes, but it's a catch 22 in my mind. They will get you in , take pictures, send to manufacturer, manufacturer (2-3 weeks later) says ok , plan on bring out of your unit for 1-2 months ...
Our dealer fixed us up, and thank them very much. Not all care because they don't have to. It's way past time for consumer protection laws to be enacted, but good luck on that I'm sure .
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|