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Old 01-02-2021, 01:45 PM   #1
Dcaillouet
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Smile Tower outlets

Happy New year!
We just purchased our 2021 Montana 3791RD in October and noticed on our last outing that none of the outlets the rise up out the kitchen counter or dining room table will fit a plug🤔 we have tried multiple different plugs to no avail. All
Of the outlets in the walls work fine. Any suggestions? I find it quite strange that all three would be defective therefore I feel like we are doing something wrong but itís not rocket science plugging a plug in...bu then again maybe it is since we canít seem to figure it out🤷🏻*♀️
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Old 01-02-2021, 02:36 PM   #2
BiggarView
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Have you tried slightly filing down an expendable plug that does not fit and see if it fits then? Perhaps a bit of material is blocking the hole and a bit of "abrasion" from repeated insertions will smooth out the defect.

If that doesn't work then some disassembly may be needed. Taking it out of the socket it is in, means pulling the right side panel in the dining room table "cabinet" to get at it. Been there done that but that was because we had an issue with the pop up mechanism itself. The one on the stove counter top I cannot speak to.

China is getting a bad rap for cheaply made... it seems deservedly so. Unfortunately, Keystone et al have to build to a certain price point to maintain sales... this is what happens. Like all things in a free market society... the squeaky wheel gets the grease. If enough people complain about quality control then something will be done about it. Not before.
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Old 01-02-2021, 10:01 PM   #3
lewy64
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I had one that one of the plastic around the outlet opening was switched the wrong way. I believe they installed the round black piece the wrong way so the opening for the polarized plug would not fit right. I had to get a new one because the usb didnt work on it. If you unplug it see if you can take off the black cover over the opening to see if you can put them on the right way. The whole thing just plugs into a normal outlet under the counter or in the kitchen table. BTW the polarized plug has an opening on the left that is bigger than the right. The top one in the picture is put on the wrong way.
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File Type: jpg popup.jpg (126.5 KB, 32 views)
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Old 01-03-2021, 05:48 AM   #4
RMcNeal
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If you do get it working, be very careful what you plug into it. I had one that melted and started to arc and smoke. Thankfully, my brother in law was sleeping in the living room and smelled it. Nothing plugged into it at the time. It was the one to the left of the stove. I got a replacement from Keystone, but now I tend to not use them for anything beyond a phone charger. Really sucks though because these are the only outlets around my stove where I would typically plug in cooking appliances like an Instapot or griddle.
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Old 01-03-2021, 09:44 AM   #5
Daryles
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@ Lewy64
"electrical plug face put on backwards"
Did you report that to Keystone and send them a picture???
That is a safety code violation they need to be alerted to. That was made wrong at the factory.
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Old 01-03-2021, 02:47 PM   #6
lewy64
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Originally Posted by Daryles View Post
@ Lewy64
"electrical plug face put on backwards"
Did you report that to Keystone and send them a picture???
That is a safety code violation they need to be alerted to. That was made wrong at the factory.

I reported it to the dealer, not sure if they GOT that it was a safety code violation. I reported the wrong way plug and no operation of the usb. They sent me a replacement.
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Old 01-11-2021, 05:56 PM   #7
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Originally Posted by RMcNeal View Post
If you do get it working, be very careful what you plug into it. I had one that melted and started to arc and smoke. Thankfully, my brother in law was sleeping in the living room and smelled it. Nothing plugged into it at the time. It was the one to the left of the stove. I got a replacement from Keystone, but now I tend to not use them for anything beyond a phone charger. Really sucks though because these are the only outlets around my stove where I would typically plug in cooking appliances like an Instapot or griddle.
DW has been smelling something electrical burning out of the toaster (plugged into the tower outlet by stove). Been unable to find anything with toaster. Now I know where to look. China's finest sXXt. How are they mounted to the counter?
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Old 01-11-2021, 06:04 PM   #8
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They are screwed on. Take out the top drawer under the outlet. The drawer will release if you push up on the little plastic keeper on one side and push it down on the other side. Then unscrew the unit. it is simply plugged into another outlet below the counter. You can then put a small electrical strip through the hole until you get a replacement from the factory or amazon.
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Old 01-13-2021, 08:48 AM   #9
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Good pictures on Amazon,
https://www.amazon.com/Kungfuking-So...0549075&sr=8-1
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Old 01-16-2021, 09:40 PM   #10
Bob and Jeannette
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Originally Posted by masterdrago View Post
DW has been smelling something electrical burning out of the toaster (plugged into the tower outlet by stove). Been unable to find anything with toaster. Now I know where to look. China's finest sXXt. How are they mounted to the counter?

They are using a different one in the 2021 than came with my 2020.
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Old 01-17-2021, 03:07 PM   #11
Rainsmik
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Replacing the popup outlet at the dining table

Quote:
Originally Posted by BiggarView View Post
Have you tried slightly filing down an expendable plug that does not fit and see if it fits then? Perhaps a bit of material is blocking the hole and a bit of "abrasion" from repeated insertions will smooth out the defect.

If that doesn't work then some disassembly may be needed. Taking it out of the socket it is in, means pulling the right side panel in the dining room table "cabinet" to get at it. Been there done that but that was because we had an issue with the pop up mechanism itself. The one on the stove counter top I cannot speak to.

China is getting a bad rap for cheaply made... it seems deservedly so. Unfortunately, Keystone et al have to build to a certain price point to maintain sales... this is what happens. Like all things in a free market society... the squeaky wheel gets the grease. If enough people complain about quality control then something will be done about it. Not before.

I need to replace my pop up, but in looking at the panel, I do not see any way to replace without damaging the panel and I worry about accessing the plug which is plugged into my outside TV recepttical. Any suggestions or advice?
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Old 01-17-2021, 04:06 PM   #12
RMcNeal
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You can gently pry off the panel to access the plug. Another member has a detailed explanation of the process on another thread. Search for popup receptacle to find it.
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