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01-30-2020, 06:16 PM
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#1
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Established Member
Join Date: Sep 2019
Location: Winterville
Posts: 22
M.O.C. #25019
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Service
We have a Montana 3121. It is perfect for us. We are getting ready to go full time. Where is the best place for service. We are on the east coast but we can go anywhere . Thanks.
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2020 3121 rl
2019 ram 3500 sw short box
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01-30-2020, 07:46 PM
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#2
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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That's not an easy question to answer. Most of us have a go to dealer or repair person that we trust. For us it's 4 Seasons RV in Enterprise, KS, Outer Limits mobile repair in Roswell, NM, Camping World in Albuquerque.NM and a few others. Most of us also have lists of places to avoid at all costs. You need to let us know a part of the country where you are looking for someone.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-30-2020, 08:57 PM
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#3
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,702
M.O.C. #12947
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Another question is, what kind of service are you needing on a new trailer?
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Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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01-31-2020, 07:18 AM
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#4
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Montana Master
Join Date: Dec 2017
Location: Mountain Home
Posts: 839
M.O.C. #20949
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My answer for service would be... learn to maintain your RV yourself.. the $$$ amounts charged for labor are sky high.. most issues that arise can be taken care of by the OP with some basic mechanical and electric skill sets...
I’d have to say thing if you must use a service center avoid CW if possible
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01-31-2020, 08:25 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
Originally Posted by ChuckS
My answer for service would be... learn to maintain your RV yourself.. the $$$ amounts charged for labor are sky high.. most issues that arise can be taken care of by the OP with some basic mechanical and electric skill sets...
I’d have to say thing if you must use a service center avoid CW if possible
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Agree, other than a few major appliance issues over the years, have always been able to make repairs myself or with someone else in the campground who knew how to push a wrench. In fact last weekend I helped a neighbor here in our snowbird park add a second air conditioner to his unit. And he and another neighbor helped me pull out our old sofa bed and muscle the new one in last Tuesday. And an occasional inspection/preventive maintenance effort will go a long way in reduced repair requirements. It has been our experience that most campgrounds have mobile RV folks they can recommend if you want to go that route.
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Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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01-31-2020, 01:05 PM
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#6
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Established Member
Join Date: Sep 2019
Location: Winterville
Posts: 22
M.O.C. #25019
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Live in North Carolina. Don’t need anything right now, just getting prepared.
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2020 3121 rl
2019 ram 3500 sw short box
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01-31-2020, 04:49 PM
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#7
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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We have been traveling the country since 2006. We always call Keystone customer service in Goshen, Ind. We describe our problem and were we are . They can direct you to the nearest Montana dealer or provide info on mobile RV repair. If in a CG they can help you. We also have emergency road service and use cornerstone for a RV service contract. Weigh stations along the interstates can also help you
That one can do the normal routine maint/ preventative maint on your RV does not mean you will not have a breakdown on the road. We do not carry a full set of tools that can address every breakdown. Some of us due to age or physical conditions can not do much RV repair .Access your individual situation and do what is necessary.
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01-31-2020, 05:50 PM
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#8
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,705
M.O.C. #24086
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Affinity RV Repair Group in Goshin Indiana. Make a list of what you need done. Email Affinity and schedule it to be done around the Annual Montana Rally in September.
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Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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02-01-2020, 08:47 AM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by Daryles
Affinity RV Repair Group in Goshin Indiana. Make a list of what you need done. Email Affinity and schedule it to be done around the Annual Montana Rally in September.
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Affinity is very good. We live close enough to Goshen/Elkhart to take the Montana there for major repairs. The latest problem we had was the kitchen slide destroying the gear packs. We called Lippert in this case who directed us to a Lippert repair facility 50 miles south of us for the speedy repair.
We have two RV dealers nearby in Ohio who have excellent repair facilities and excellent technicians although I would question them closely for major repair like frame flex repair call Lippert on that..
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01-31-2020, 05:51 PM
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#10
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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My recommendation is to find a service ONLY business to work on your rig. With very rare exception SALES dealerships only have a service department to move units off the lot. You may or may not get good service at any given time from a sales dealership. BUT a service ONLY business will by its very nature be faster and 9 times out of 10 better than any other option outside of fixing it yourself. After all their business model is built on making quality repairs quickly. They don't stay in business very long doing shoddy work.
It has also been my experience that the technicians at service only businesses are usually far more experienced and able to think outside the box to fix things and often better than the original factory work (lets hope so anyway)! Most of the technicians I have seen at sales dealerships (the guys actually doing the work not the guy at the service desk) looked to be 20 somethings with almost zero experience.
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James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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02-05-2020, 03:41 PM
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#11
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Montana Master
Join Date: Aug 2015
Location: SWFL
Posts: 964
M.O.C. #17801
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Quote:
Originally Posted by mtlakejim
My recommendation is to find a service ONLY business to work on your rig......
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I completely agree. Additionally, it's difficult to get timely dealer service, especially if you didn't buy your FW there.
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01-31-2020, 05:58 PM
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#12
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Montana Master
Join Date: Oct 2018
Location: Anderson
Posts: 2,596
M.O.C. #22835
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You might check with your purchasing dealership to find out if they have networked with other dealelrships across the country. If they have not, then they still might be able to help you get a list of reputable dealerships that will honor the same extended service plans, warranties and such. At any rate, it won't hurt to ask them if they have that kind of info.
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Who you are right now is a sum total off all you use to be.
2019 Montana High Country 375FL
2014 Chevy Silverado Duramax, 6.6L Dually
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02-01-2020, 07:05 AM
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#13
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,788
M.O.C. #14547
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My dealer is 150 miles and several hours away hence I have done everything on ours myself. Nothing is myterious, basic mechanics. Most electricals are straight forward too. Needed tools are reasonably priced at Harbor Freight - they aren't pro level but work fine for most DIYers.
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Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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02-01-2020, 10:51 AM
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#14
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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Don't rule out the mobile RV repair guys. You will definitely want to look at reviews on their work but they will come to you at a campground and are usually great for minor to midlevel repairs. We use one all the time even for some things I could fix myself. If for no other reason than he either has the parts with him or can get them really quick.
Hey Dick weigh in here with that website for mobile RV repairmen.
For Roswell-Carlsbad New Mexico area Outerlimits is a good mobile repair biz.
And always remember that you don't always have to use an RV repairman for everything. In fact if it isn't an RV exclusive system you may well be better off getting a handyman or house biz to do the work. Want to replace flooring? Get a flooring company. Want to repair cabinets get a cabinet shop. Frame issues? get a welder etc etc......
And ultimately there are a LOT of repairs you can do yourself. No better place than right here to get the knowledge. There isn't much you can't repair yourself safely with exception to the actual running gear and even some of that you can maintain with just a little knowledge.
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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02-01-2020, 01:12 PM
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#15
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Mobile repair service is very good here in Florida as there are many of them and plenty of RV's to get experience on. We are now at the age and physical condition were we can do little in the repair area. We had to have a mobile service inspect and re caulk our RV roof for the first time ever as we no longer trust ourselves on the roof.
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02-01-2020, 05:04 PM
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#16
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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Quote:
Originally Posted by richfaa
Mobile repair service is very good here in Florida as there are many of them and plenty of RV's to get experience on. We are now at the age and physical condition were we can do little in the repair area. We had to have a mobile service inspect and re caulk our RV roof for the first time ever as we no longer trust ourselves on the roof.
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Hey Richfaa,
Send me a private message. I am looking at buying some land in Florida to Snowbird on. Would really like to discuss with someone who RVs and lives down there.
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James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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02-01-2020, 06:31 PM
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#17
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Montana Fan
Join Date: Jan 2018
Location: Boone
Posts: 311
M.O.C. #21011
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We are still getting good service out of Tom Johnson’s in Marion, NC. Most of all the ole timers are still there. For us, they always go the extra yard.
Stay away from CW in Statesville.
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2018 Montana HC 362RD
2016 Chevrolet 3500 Duramax HD SRW
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02-02-2020, 04:47 AM
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#18
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Montana Master
Join Date: Aug 2009
Location: Grand Rapids
Posts: 1,896
M.O.C. #9561
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Are you talking about service while traveling or just your inital start up????
If traveling and you need service, you won't know what is the best service center for 'that problem' until you have the problem. You could be thousands of miles from your local RV service center back in your state.
Your biggest problem, at times, will be, finding a service center that will get you in in a timely fashion. Some service centers, at times could be several months.
good luck in your travels.
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02-02-2020, 08:55 AM
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#19
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by mazboy
Are you talking about service while traveling or just your inital start up????
If traveling and you need service, you won't know what is the best service center for 'that problem' until you have the problem. You could be thousands of miles from your local RV service center back in your state.
Your biggest problem, at times, will be, finding a service center that will get you in in a timely fashion. Some service centers, at times could be several months.
good luck in your travels.
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This is why we call Keystone service center first they can be of great help.
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02-02-2020, 09:08 AM
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#20
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Montana Master
Join Date: Jan 2006
Location: San Antonio
Posts: 1,298
M.O.C. #5165
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My first place is the RV Park where I am staying or will stop in that day. I have found the mobile RV techs that I used in Santa Fe, NM, San Antonio, Tx, and Durango, Co to very skilled and have great knowledge. OK--you will probably pay a minimum service charge--$150 + actual work. I find that is better than waiting several weeks for the service department in a RV dealer to be available. The tech I use in San Antonio also works closely with Ancira RV dealership fixing new rigs that breakdown in the area campgrounds.
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F-250 King Ranch Crew Cab 2012, Single Wheel, 6.7 L Diesel, Transfer Flow Internal 50 Gallon Fuel Tank, Upgraded Ford Software for 50 Gallon tank, 2006 3475Rl with Mor-ryde King Pin, 2nd AC, 2nd Battery, Pressure Pro TPMS, Wet Bolt Shackle Kit
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