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Old 03-22-2011, 12:26 PM   #1
8e3k0
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Join Date: Apr 2009
Location: Ardrossan
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M.O.C. #9261
Good News Today!

Just recieved an e-mail from Keystone RV approving the replacement of all our decals on our 09 3400RL. I was requested to send in photos for verification of both distant and close up (total of 14).
A lady by the name Christy Anglemyer, Keystone RV Retail Advisor has made the decision. Her final note was "contact your nearest authorized Keystone Dealer and have them repace the Decals. This will be done at no expense to you."
Conclusion: A great company that backs it's products up!
 
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Old 03-22-2011, 01:08 PM   #2
Clemson1881
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Great! Always encouraging to hear stuff like that.
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Old 03-22-2011, 03:23 PM   #3
BrokenElbow
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I'm impressed.
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Old 03-22-2011, 03:46 PM   #4
Mudchief
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That is great.
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Dennis & Linda Ward
Paola, Kansas
Montana 3735MK Legacy Edition
1200 watts of Solar
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Old 03-22-2011, 07:00 PM   #5
Wayne and Carolyn Mathews
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EDITED 3/24/11: Blame it on a brain freeze or old age, but I erred when I said Keystone offered only $700 for removing all the old graphics and then putting on all the new ones. It was 7 hours of labor they agreed to pay for (not $700 worth of labor). First, we were told all the labor would be covered. A day later, we were told no, only 7 hours would be covered. I have no idea how long it takes to strip, clean off adhesive, and reapply new graphics, but I bet it takes a heck of a lot longer than 7 hours, which means we'll be picking up a fairly hefty bill for the balance of the cost. The more I thought about it, the more I decided that I liked the first offer best! I'm having a conversation again with Keystone, and thanks, Cindy, (at Bishs RV in Idaho Falls) for helping me by sending all the documentation to Keystone. Maybe I'll be lucky, maybe not. But at least I will have tried, again. Keystone has been great to work with in the past, so we're hoping they'll come through for us on this situation.

* * * * * * * * * * * * * * * * * * * *

ORIGINAL POST: I'm impressed, too. Last year we also sent photos of our cracked and peeling decals (all of them, all sides of Monty) to Keystone. The company is replacing the graphics but will allow only $700 for the labor. We have to pick up the rest of it. Bummer. Our graphics started peeling within 2 years of buying the rig (new). Every graphic is either peeling or cracked or both. We're taking the rig to our dealer on the 25th to have the work done.
Carolyn
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Old 03-23-2011, 10:09 AM   #6
CamillaMichael
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Wow! That is good news.
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Old 03-23-2011, 10:11 AM   #7
mainer
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That is wonderful. Glad to hear that it won't be costing you guys anything, plus knowing that Keystone will stand behind their products too.
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Old 03-24-2011, 05:42 PM   #8
Jolu
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Yep that is great news. We keep hearing good things about Keystone.
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