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Old 07-25-2021, 01:14 PM   #1
Montana Fan
Join Date: Jul 2018
Location: Marion
Posts: 234
M.O.C. #22281

Ranks right up there with the most useless company I've ever dealt with.

When ordering a string of led lights for the cap their software made me request a shipping quote that was to arrive by email. I got an email telling me I would soon receive a shipping quote for something that would fit in an envelope. Then I could complete my order. That was 18 days ago.

I've already bought the lights somewhere else with free shipping and installed them (btw thanks keystone for the shoddy workmanship with the lights blowing off).

I decided to email them back and inform them of my opinion and the email comes back as undeliverable. The email to me was simply tagged trekwood.

The undeliverable notice came back as it going to and

I'd hate to think I had an entire rv purchased from these buffoons.
2019 Montana High Country 384BR
2018 Ram cclb 4x4 6.7 cummins/aisin dually
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Old 07-26-2021, 07:23 PM   #2
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Join Date: Jun 2015
Location: Raymond
Posts: 40
M.O.C. #17519
I ordered some weather seals from them. They sent me a message that they had to order them and that would take 20 days. I asked them to cancel my order right after they told me 20 days before they could ship. They tried to charge me a 15% restocking fee for something they hadn't even gotten yet. I had it out with the girl there. That was the last time I did Buisness with them.
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Old 07-27-2021, 04:49 AM   #3
Dave W
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Join Date: Jul 2014
Location: Upstate NY
Posts: 1,646
M.O.C. #14547
Then there are the 3 bathroom door hinges I requested a quote on - cheesy OE junk, might weigh maybe 3-4 ounces. Wanted $33+ for shipping $4 worth of hinges. Nope. Went to Home Depot and for abou $5 later had 4 4 better hinges with removable pins. Yes, they were oiled brass but did need new holes as the pattern was different then the flimsy OE junk.

Next - a window - a 4'x5' one - $1270 plus more for the clamp ring and $160 for the screen.Didn't bother asking about shipping as I went to Lippert's Duncan Industries. Not a clean and simple deal as WE, both them and I made some mistakes. Total price including every thing - ring, screen screws, shipping - $825 shipped to a friend's RV store

Trekwood needs to revisit their business plan and make RVers want to buy from them with realistic pricing for salvage purchased materials and realistic shipping costs.
Dave W
Traveling with my DW Susan, a couple poodlepups and our 2014 Montana High Country 343RL, being towed by a 6.7 2011 F250 CCLB using a B&W hitch and OEM puck system
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Old 07-27-2021, 07:17 AM   #4
Andy Smith
Seasoned Camper
Join Date: Mar 2020
Location: Belpre
Posts: 68
M.O.C. #25951
I tried to order a ceiling fan replacement motor from them and never got past the "email a shipping quote" stage. The quote never came, so I emailed their support line, never received an answer, and no one picked up when I called their number. Not customer focused for sure.
Andy + Shari (plus our furry friends Hektor, Max and Huge). Fulltiming since 3/2020. 2020 Montana 3855BR. 2016 RAM 3500 SRW Tradesman with Tow/Haul package. Curt E16 Slider Hitch.
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