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01-08-2020, 07:41 PM
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#1
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Established Member
Join Date: Dec 2019
Location: Alpine
Posts: 21
M.O.C. #25537
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New Montana buying questions
Hi All,
Hiedi and I thank you for the welcoming comments.
We are having a bumpy start with our purchase. A few weeks ago we agreed to purchase a 2020 3810ms Montana. Awesome! Dealer here in Santee, just outside San Diego proper. I downloaded the PDI sheet here and went through the trailer! Found a lot of sloppy puddy job throughout lots of little seems and mounding coming off. All of the usual things i read on this forum. Here’s wher iit gets interesting. While testing the slide where the recliners are while they brought slider in a bolt head or something gouged our floor. After they agreed to fix all of our punch list and now the floor we were pressured sorta into sign paperwork. That’s when everything changed. Pace slowed and we found out that our flooring would take at least a couple weeks. Meanwhile we are paying for something we don’t have?? Does this sound right?? We were told they couldn’t do a warranty on the floor without signing paperwork? My question is why is it a warranty when it’s brand new and he told us it’s really not yours until we drive it through the gate. Has anyone had experiences like this? I’m open to feedback.
Bob and Hiedi
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01-08-2020, 09:05 PM
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#2
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,930
M.O.C. #20477
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Bob and Hiedi,
Walk away and tell them you will purchase it when it is fixed.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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01-09-2020, 07:53 AM
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#3
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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They signed the paperwork wonder what kind of paperwork that was. If they have not signed purchase paperwork walk away. "he told us it’s really not yours until we drive it through the gate. " It is yours when you signed the purchase paperwork .If you signed it.
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01-09-2020, 08:38 AM
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#4
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Established Member
Join Date: Dec 2019
Location: Alpine
Posts: 21
M.O.C. #25537
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Unfortunately it was the purchase contract. I knew better but trusted and the guy gave me his word it would all be taken care of. The problem is that from the time we have signed the work and communication has slowed. It’s kinda like getting paid before you finish a job. Something just doesn’t feel right.
How is it warranty when they broke it?
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01-09-2020, 08:54 AM
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#5
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Not a dealer I would want to work with. When we do a purchase, I have the dealership fill the fresh water tank, and hook us up to power. We then spend a full day in the rig, working everything. We leave the frig on overnight. Come in the next morning, with our punchdown list if we decide to buy.. After all is fixed, then and only then do we sign the purchase contract. We still miss things but have a much better start. If the dealer is hesitant to allow us to do this routine, we walk. Unfortunately, you are now having to fight with the dealer and Keystone to get things moving. Although you signed the purchase contract, if you have not yet given them a check, don't.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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01-09-2020, 08:59 AM
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#6
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Montana Master
Join Date: May 2019
Location: Alton
Posts: 2,690
M.O.C. #24086
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This may be premature, but at the same time you want to protect yourself and your investment
RV lemon law
https://rvlemonlaw.com
Lemon law. Interesting article...
http://www.keystoneforums.com/forums...ad.php?t=40124
__________________
Daryl and Marianne,
2019 3130re 20th Anniversary Edition
2016 F350 Lariat
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01-09-2020, 09:35 AM
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#7
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Montana Master
Join Date: Jan 2016
Location: STAYTON
Posts: 1,118
M.O.C. #18157
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Take it back and drop it crossways in their driveway. Tell them when it's fixed you'll start paying again.
Dealers really piss me off.
Mark
__________________
“Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times.”
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01-09-2020, 01:00 PM
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#8
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Montana Master
Join Date: Nov 2018
Location: Menifee
Posts: 1,109
M.O.C. #22986
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I signed before the walkthrough, man did I screw myself. After I signed and found the unit was a demo, was broken into, stole the TV, CW in Idaho tried to cover it up but I knew the 32 inch TV they were passing off a OE was not right, I started to get upset.
Never again !! Took 6 months to fix everything including changing the carpet it was so bad !! I did get a free washer and dryer out of it but would rather of known before I signed would have asked for a different unit !!!
__________________
2018 3920fb 2020 GMC Denali 3500 4x4 Duramax, 10 speed Allison. LB SRW, Firestone air bags with Airlift wireless onboard compressor. Anderson Ultimate Hitch. MX4 folding cover. 50gal titan in bed transfer tank. Onan 6500 lp genset installed by me ! Had: 2 HF 3500 Inverters with Parallel Kit
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01-09-2020, 01:19 PM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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Quote:
Originally Posted by Tree guy bob
Unfortunately it was the purchase contract. I knew better but trusted and the guy gave me his word it would all be taken care of. The problem is that from the time we have signed the work and communication has slowed. It’s kinda like getting paid before you finish a job. Something just doesn’t feel right.
How is it warranty when they broke it?
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The purchase contract is a legal document if you choose to take forum advise and not pay them I would first seek legal advise.
There is a lesson learned here in how to purchase a RV you do not write a check till any issue is corrected to the buyers satisfaction.
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01-09-2020, 01:38 PM
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#10
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Established Member
Join Date: Dec 2019
Location: Alpine
Posts: 21
M.O.C. #25537
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Yup. I knew better. I read it all here. I inspected every possible item on or in rv. We did have a significant punch list. In fact we were told there was no one close to as many items to fix or address. I told them i wasn’t comfortable signing till everything was right. They said to get keystone to warranty it we would need to sign paperwork. Was that untrue? In the end I should have held my ground and not signed. I think everything will work out I just don’t appreciate the lack of communication or lag on getting parts. I feel like if we hadn’t signed we’d be finished by now.
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01-09-2020, 02:08 PM
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#11
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Established Member
Join Date: Dec 2019
Location: Alpine
Posts: 21
M.O.C. #25537
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In the grand scheme of things many items my wife asked to be fixed are small cosmetic and in some cases i thought was a little picky but thes looking out for us. Mechanically it’s good. I mentioned the gauge in floor which was the main thing. It’s been 1.5 weeks and we will probably have it ready for pick up so like 3 weeks that includes parts delivery etc. my main complaint is paying for something i haven’t taken possession of through no fault of my own. The communication could be a lot better. Again back to signing paperwork before delivery...
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01-09-2020, 02:49 PM
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#12
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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It might be worthwhile to get a lawyer. You shouldn't have had to sign anything for them to fix it, they would have had to fix it whether you bought it or not.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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01-09-2020, 05:46 PM
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#13
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Montana Master
Join Date: May 2017
Location: new caney
Posts: 1,050
M.O.C. #19873
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I would take this as lesson learned. By the time you get a lawyer to serve some sort of paper you will probably have taken delivery. I would talk to the general manager of the dealership and try to get the warranty started the day of delivery instead of the day of signing even though they are saying they are using your warranty to fix the rv. Can you imagine this happening with your truck purchase. Keystone is only as good as there dealerships and there is a bunch of bad ones and you seem to have one. Hope you have better luck in the future.
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01-09-2020, 05:47 PM
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#14
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Montana Master
Join Date: Oct 2012
Location: Puyallup
Posts: 512
M.O.C. #12948
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I agree with Dick. Legal advice would be a good idea. Also keep the pressure on the dealer. Maybe a local media outlet might have a consumer advocate to help put public pressure on. My $.02 is that I think that you should keep going at them until you are satisfied. But after that, I would put that dealer in the rear view mirror and if ever mentioned tell your story.
__________________
2018 3820FK Legacy Package
2013 3750fl
2019 Chevrolet 3500HD High Country Dually
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01-09-2020, 05:56 PM
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#15
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Montana Fan
Join Date: Mar 2019
Location: Chino Valley
Posts: 226
M.O.C. #23720
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Dealers
Quote:
Originally Posted by Texan
I would take this as lesson learned. By the time you get a lawyer to serve some sort of paper you will probably have taken delivery. I would talk to the general manager of the dealership and try to get the warranty started the day of delivery instead of the day of signing even though they are saying they are using your warranty to fix the rv. Can you imagine this happening with your truck purchase. Keystone is only as good as there dealerships and there is a bunch of bad ones and you seem to have one. Hope you have better luck in the future.
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And the dealerships are only as good as KEYSTONE!! If they made a better product or maybe cared a little more, then the dealers wouldn’t have to fix as much?? iMHO
__________________
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Steven & Denise
New to us 2014 3150RL
Chino Valley, AZ
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01-09-2020, 05:58 PM
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#16
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Montana Master
Join Date: Oct 2017
Location: Bee Branch
Posts: 2,620
M.O.C. #20693
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I also agree with Dick. Nothing like a letter from a lawyer to make a business of any kind straighten their act up!
This is also a very good lesson on why you should never ever sign anything until you have done a very through PDI and EVERYTHING is fixed. Nothing gets a dealership busy like a unit waiting on repairs BEFORE the bottom line is signed. Not signing is the only real leverage you have as a buyer. Once they have your John Hancock you are more or less at their mercy!
__________________
James & Irene Wilson
Bee Branch, AR.
2017 Ram 1 ton diesel duallyCrew Cab/Long Bed
2018 Montana High Country 381TH Garage Full of Toys
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01-09-2020, 06:40 PM
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#17
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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every camper we have bought we went through it and made a list for them to fix. Then we verified it before we signed the paperwork. Not sure how you could use the word awesome describing them.
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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01-09-2020, 10:31 PM
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#18
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Why not take delivery with the understanding the floor and other small warranty can be done at a later date, then you schedule to bring it back for immediate warranty service. The issue may not be the dealer but Keystone. Our 3791RD has been sitting at the dealer for 2 months now just waiting for Keystone to ship pats needed for warranty in our case the big delay is the wood counter top on the read den that has a split. For us in the NW and the RV not being used is fine with us, however any other time of year wold have been frustrating.
In fact our warranty ended Nov 27th 2019 and it is now Jan 2020 and no work done yet however Keystone extended the time allowed for work to be completed.
This is just the way Keystone works, dealers also suffer due to this.
I would assume the dealer also wants the RV gone to make room for more to sell, so it may not just be the dealer
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01-15-2020, 02:56 PM
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#19
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New Member
Join Date: Jan 2015
Location: Southwest
Posts: 2
M.O.C. #15938
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So how long have they had it ? Sounds like a couple weeks, and yall talking lawyers and stuff.
Yes, it sucks that they have your camper after you signed on the dotted line. But, just stop by and talk to them. Let them know how you feel. Odds are you will need them again. Leave the lawyer part out.
A face to face is much better than a call. See how they handle it, hopefully you will be pleasantly surprised.
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01-15-2020, 03:01 PM
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#20
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Established Member
Join Date: Jun 2019
Location: Fruitland park
Posts: 13
M.O.C. #24308
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Quote:
Originally Posted by Tree guy bob
Hi All,
Hiedi and I thank you for the welcoming comments.
We are having a bumpy start with our purchase. A few weeks ago we agreed to purchase a 2020 3810ms Montana. Awesome! Dealer here in Santee, just outside San Diego proper. I downloaded the PDI sheet here and went through the trailer! Found a lot of sloppy puddy job throughout lots of little seems and mounding coming off. All of the usual things i read on this forum. Here’s wher iit gets interesting. While testing the slide where the recliners are while they brought slider in a bolt head or something gouged our floor. After they agreed to fix all of our punch list and now the floor we were pressured sorta into sign paperwork. That’s when everything changed. Pace slowed and we found out that our flooring would take at least a couple weeks. Meanwhile we are paying for something we don’t have?? Does this sound right?? We were told they couldn’t do a warranty on the floor without signing paperwork? My question is why is it a warranty when it’s brand new and he told us it’s really not yours until we drive it through the gate. Has anyone had experiences like this? I’m open to feedback.
Bob and Hiedi
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Bought a new 2018 301 from lazydays and after talking to dozens more purchasers of camping rigs in the last 10 years they all agree to never again pay for and take ownership of an rv until every thing is 100 percent complete. Once they are working on your dime. You get put on back burner while they work on other new rigs until they get there money. I eventually after 6 months got my rig completed. But while they sat on it my warranty was 6 months older only leaving me 6 months left on it. Neither lazy days or Montana would extend it .if I didn't close on it work would have been done in 1 month and I'd have a full 1 year warranty. But I love my rig. And fixed things out of warranty myself.
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