Camping World orders? - Montana Owners Club

luvmywestie · 12-05-2011, 04:35 PM

So, cyber Monday came along and Camping World had a smoking deal on those fancy wheel chocks DH said he wanted. I ordered a couple and have been watching to see if I could track them so I could hide them. So far, 7 days later and they have made it to the "Stocked and reserved" status. No tracking number, or in transit, or anything to let me know they might be thinking about sending them to me.

I am beginning to wonder if there is any chance they will be here for Christmas!

Has anyone ordered from CW before and had any shipping issues?

mainer · 12-05-2011, 11:58 PM

We have ordered from Camping World multiple times over the years and have always received our orders. They are not as quick as Amazon or some other sites that I have ordered from. I too placed an order from them around the same time and was wondering if there was a problem with the order. Yesterday I did receive notice that they have shipped.

Just to be on the safe side, If you don't hear anything in the next day or two, I would suggest calling them and have them check on your order.

Hope it comes soon.

ols1932 · 12-06-2011, 12:22 AM

I just received an order from CW. Have never had any problems. Most shipments take 7 - 10 days.

Orv

sfish · 12-06-2011, 01:17 AM

I have ordered several items from CW and had no issues.Amazon shipments generally get to me faster with better tracking.

kramperD · 12-06-2011, 01:44 AM

Just ordered some wheel covers a couple weeks back....actually arrived early from CW! I would suggest as others have posted to contact them in a day or two.

Wayne and Carolyn Mathews · 12-06-2011, 02:05 AM

November 14th I ordered two wine glass racks from Camping World. I knew the shipment would take 7 to 10 days, but yesterday,when the order still hadn't arrived, I checked the status of the shipment. Surprise--the items are out of stock and backordered until the first part of January. When I ordered the racks, they were listed as "in stock."

The racks are for us, not a Christmas gift for anyone, so we can live with the January shipping date. However, it would have been nice to have been notified that the shipment was backordered. And, the listing should have noted the items were out of stock when I ordered.

Carolyn

luvmywestie · 12-06-2011, 03:12 AM

Thanks for the responses! I may be a little impatient, but I did send them an email asking if they could let me know when they will be shipped. They've managed to send me several advertising emails since I ordered from them so I know they know how to contact me! It has been a week since they were ordered so I would have thought they would be packed up and at least starting their way here. I wonder if they got forgotten in "reserved" and they forgot about them. I guess I've gotten spoiled by Amazon and some others that I have found very efficient. I do hope they get here before we head south on the 26th.

mail2us · 12-06-2011, 11:57 AM

Why not call them?

jmi · 12-06-2011, 03:51 PM

MOC helps me out again, amazing. I had an order for an 50A / 30ft extension cord with Camping World. Checked the status after reading this thread and sure enough the "In-Stock" cord is now back ordered until January 2012. Since I'm leaving on my trip after xmas this is pretty useless. I allowed 4 weeks, 6 is useless. I've sent a note to CS requesting a refund. Second time something like this has happened.

I agree call them, if I don't get a response in 48 hours I will be in the call queue with you.

luvmywestie · 12-06-2011, 05:05 PM

I got a response to my email that it will be shipping either today or tomorrow. We'll see. This is the first time I have ordered from them so didn't know what kind of experience to expect. A smokin' deal isn't a smokin' deal if you can't get the item shipped to you!

I am with jmi, if we can't get it here before we head for AZ there isn't much point in them sending it. So far, I haven't seen the backordered sign so I am still hopeful!

I would have called if the email didn't get answered. I really hate to sit on hold so if I can get it done via email I prefer to try it first.

LonnieB · 12-07-2011, 02:21 AM

I have found when ordering anything on-line, you never know if "In Stock" is an accurate statement. The software many companies use doesn't automatically remove items from stock when an order is placed, it happens when the order is actually processed. The orders are processed on a first come first served basis, and there may have been many orders in front of yours. I order about 90% of my tires on-line from one distributor. Their website shows the quantity available in our local distribution center, as well as the quantity available nationally. Even with that information, I occasionally have tires backordered because others beat me to the draw.

Art-n-Marge · 12-07-2011, 05:56 AM

That's a great example, LonnieB. A database is only as good as the administrators or programming tending to it. The status you are looking at may be minutes, days, weeks or months old. It would be nice if each order would automatically cause an update, but there are still so many ways to make this inaccurate like what happens if the item is pulled, returned, cancelled or like LonnieB experienced, a big order came in and took them all as you were trying to order them.

Then it's another large or expensive task to continually status these items for each and every order. It is NOT a computer error and very rarely EVER a computer error. The errors are introduced by the human factor that is not as good or as fast or accurate. But regardless of its shortcomings it's better than it used to be. When you are experiencing this phenomenon, like someone mentioned above, use the phone to contact a human to understand the human part of this problem and get the real status.

luvmywestie · 12-07-2011, 12:22 PM

Well, I won't be using Camping World again. I went online to check order to see if it had been shipped. Well, it went from an email telling me it was being shipped as they typed, to now being backordered until sometime in January.

I tried to call the customer service number on the email and after them hanging up on me before I could say anything, I finally reached a no-customer service agent, Stacy. She informed me that even though their email specifically stated the items were in stock on December 5th, they must have run out before they got to mine. No apologies, just the facts.

It doesn't look like we will get the order in time for Christmas so I will likely cancel it. With this poor customer service I will not be using Camping World for any internet ordering again. They seriously need to get their act together.

8.1al · 12-07-2011, 03:29 PM

I went through something similiar recently with Target, when my order had not been shipped after a week I called to cancel my order and was told I couldn't because it was scheduled to be shipped. 2 weeks later they finally shipped it

jmi · 12-07-2011, 03:33 PM

Quote:

quote:Originally posted by jmi

MOC helps me out again, amazing. I had an order for an 50A / 30ft extension cord with Camping World. Checked the status after reading this thread and sure enough the "In-Stock" cord is now back ordered until January 2012. Since I'm leaving on my trip after xmas this is pretty useless. I allowed 4 weeks, 6 is useless. I've sent a note to CS requesting a refund. Second time something like this has happened.

I agree call them, if I don't get a response in 48 hours I will be in the call queue with you.

Did get the email back within 24 hours confirming they canceled my order. Got it done without the phone call. No apology ... I am getting a little leery about this with camping world. Wish my local RV dealer didn't mark this stuff up so high!

bncinwv · 12-08-2011, 01:32 AM

I usually use Camping World as a last resort, there are other, more economic options out there including but not limited to: Amazon.com, adventurerv.net, Tweetys.com, pplmotorhomes.com I have used these in the past with very good results and a couple of them will match internet pricing from anywhere. I am sure there are others as well.
Bingo

luvmywestie · 12-08-2011, 05:33 AM

Did get the email back within 24 hours confirming they canceled my order. Got it done without the phone call. No apology ... I am getting a little leery about this with camping world. Wish my local RV dealer didn't mark this stuff up so high!
__________________________________________________ ____________________

Have you tried a local Walmart for this cord? Or, Amazon. We have had excellent service from Amazon for many RV things. Others have posted some other sites, although we have found Tweety's to be on the high side for the things we were looking for. It might just be the particular items though.

Going to talk with my wallet and not give them my money. More than being unhappy about being out of stock, I am upset about their poor way of handling it. No communication unless I initiate it. No apologies. They act like they are doing US a favor.

bncinwv · 12-08-2011, 05:40 AM

Just for information purposes, Tweetys was one of the sites that always matched any internet price that I could find and give them the url for. Hopefully they have not changed this practice??
Bingo

luvmywestie · 12-08-2011, 11:57 AM

Quote:

quote:Originally posted by bncinwv

Just for information purposes, Tweetys was one of the sites that always matched any internet price that I could find and give them the url for. Hopefully they have not changed this practice??
Bingo

Oh! Good to know! Thank you!

**Rondo** · 12-08-2011, 03:24 PM

luvmywestie-- How far are you from one of the Camping Worlds I'm listing ?? -- Wood Village and Wilsonville, OR or Tacoma or Burlington, WA? That is the locations that are listed for OR and WA and there is also a Camping World in Boise, ID if that is any help. I would go to the store that is closest to you and pick your items up! If you would like me to check here in the Omaha area,(Council Bluffs, IA) I would be happy to do it for you and I could send them to you if you like. Just let me know-- send me an email or PM!

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