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04-16-2021, 09:54 AM
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#1
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Established Member
Join Date: Feb 2018
Location: Houston
Posts: 40
M.O.C. #21234
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Entry Door no longer closes
I have a 2018.5 3791RD that has developed "ENTRY DOOR closing problems". The entry door severely drags on the Mor-ryde steps when steps are down after setting up camp. The legs on the steps ARE adjusted for required height at every campsite.*(Note... the unit is perfectly level {per bubble leveler} when I drop the steps and door still will not close)
The steps also do not retract all the way up as you can see from the pics when vertical. Have the pneumatic cylinders gone bad regarding the retracting issue?
Any ideas on what is causing these issues?
__________________
2018.5 Montana Legacy 3791RD
2017 F350 6.7 PSD SRW with airbags
M.O.C. Number 21234
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04-16-2021, 10:05 AM
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#2
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,929
M.O.C. #20477
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Michael,
Adjust your legs in further so they just barely the ground when the ladder is down. If that doesn't do it you likely have an issue where the ladder hinges just inside the rig.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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04-16-2021, 12:23 PM
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#3
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Montana Master
Join Date: Jan 2018
Location: Austin
Posts: 2,415
M.O.C. #21044
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Look at my crude sketch. Pull/remove or push the pin out of the side rail and adjust each leg so that the step top is below the door threshold. The pin has a little spring-loaded stainless steel ball on it that keeps it in place. Sometimes mine comes out easily...sometimes it takes some effort.
__________________
MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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04-16-2021, 04:04 PM
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#4
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Established Member
Join Date: Feb 2018
Location: Houston
Posts: 40
M.O.C. #21234
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Thanks Zack and Mike!
I do adjust the legs at every camp site to the lowest possible level to where the inside of steps are almost touching the lower outside side panel wall. (In fact I have already scratched the paint from lowering too much.) But the steps still do not sit flush to door jam. Note the door jam gap showing in first pic when steps are let down.
__________________
2018.5 Montana Legacy 3791RD
2017 F350 6.7 PSD SRW with airbags
M.O.C. Number 21234
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04-16-2021, 04:33 PM
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#5
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,929
M.O.C. #20477
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Sounds like either the hinge or the mount has a problem. Maybe pulled loose from the floor, has something caught in it, or just broken. Have not seen the problem before.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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04-16-2021, 05:45 PM
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#6
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Montana Master
Join Date: Dec 2009
Location: Sebring
Posts: 3,658
M.O.C. #9969
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Sounds and looks like what happened to Friends. Someone was looking at them a started lifting the steps with the door closed. Result the hinge section was bent. Happened while MORryde was still on site and got them replaced.
__________________
Michelle & Ann
2018 Chevy 3500HD High Country DRW 4X4 Crew Cab w/Duramax/Allison, Formally 2010 Montana 2955RL, Now Loaded 2016 SOB, Mor/ryde IS, Disc Brakes & Pin Box, Comfort Ride Hitch, Sailun 17.5 Tires.
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04-17-2021, 05:42 AM
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#7
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,788
M.O.C. #14547
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The first picture tells me that the mounting bracket is either loose or 'sprung'(bent). We added the LCI Step Above system and the supplied screws were much too light in diameter and short. I replaced them with as big diameter as would fit the existing mounting holes and somewhat longer. If it happens again, I'll use a couple carriage bolts/nuts all the way through the floor.
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-25-2021, 01:33 PM
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#8
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New Member
Join Date: Dec 2020
Location: Kelso
Posts: 3
M.O.C. #27701
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Door rubbing on steps
I've had the same issue and there can be another issue that can arise that I don't know a good answer for. If you are at a campsite that is so far out of level that you have to put that side of the rig up on blocks to level it then you have to pull out all the adjustment on the steps and to make them even close to level the threshold is definitely raised up to high for the door to close. The answer? I don't know other than to not have the steps level.
I've also been camping where one time the door closes fine and another time it rubs on the steps with the same adjustment on the steps. It's like they are bending or something. Very frustrating.
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04-25-2021, 01:42 PM
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#9
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Montana Master
Join Date: Apr 2017
Location: 1000 oaks
Posts: 953
M.O.C. #19630
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Sometimes I have to dig a little from under the legs so the door can close. I also had to drill new holes in the adjustable legs to allow them to go up into the sides further.
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2011 2955RL Gen-Y Executive Kingpin
2022 GMC 2500HD Duramax/Alison
4X4 Crew Cab/Standard bed.
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04-25-2021, 02:31 PM
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#10
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Montana Fan
Join Date: Apr 2019
Location: Long Isalnd
Posts: 136
M.O.C. #23929
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Definitely looks bent.
__________________
Don and Kathleen
2019 Montana 3791RD 20th anniversary.
2014 Ram 3500 Dually CC, CTD, Aisin “Kasper”
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04-25-2021, 02:32 PM
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#11
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Seasoned Camper
Join Date: Oct 2019
Location: Peoria
Posts: 80
M.O.C. #25158
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Entry door
I had same problem. It is bent. You need to bent it back so when steps are down the are flush with the threshold
Steve Speckman
2020 3761FL
2020 GMC Denali Dually Diesel 3500
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04-25-2021, 07:14 PM
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#12
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Seasoned Camper
Join Date: Mar 2016
Location: Flushing
Posts: 72
M.O.C. #18353
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What you have done is put weight on the steps with the legs not touching the ground. This bent the steps in the door area. To correct, shut the door with the steps down, then lift the steps thus bending the step to its original position.
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2018 GMC Denali 3500 Duramax Dually
2019 Montana 3791RD
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04-25-2021, 07:47 PM
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#13
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New Member
Join Date: Dec 2016
Location: Newbury Park
Posts: 2
M.O.C. #19299
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Morryde Steps problem
I had the same problem also. The issue is that there is a weak point on the Morryde steps at the hinge point. I can see from your pictures that your stairs are bending at the exact point mine did - where the hinges attach to the stair stringers.
They are easily bent if you don't have the legs extended to the right length. You can bend them back to the proper angle and the door will close, but you'll have a recurring problem where the bending is happening - the weak point - it will continue to bend (and it's probably cracking) until it is reinforced.
You should also check the rivets on the side where the hinge assembly attaches to the stair stringers. they also break easily which will make the bending worse. I replaced all of mine with stainless steel (much stronger than the aluminum)
I welded a steel angle across the front of the hinge assembly tying both sides together and strengthening the entire thing. It doesn't bend or flex anymore. I am attaching pictures - I hope, as this is my first posted reply.
Hope this helps. Mark
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Mark 13
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04-25-2021, 09:49 PM
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#14
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Established Member
Join Date: Feb 2018
Location: Houston
Posts: 40
M.O.C. #21234
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Quote:
Originally Posted by markembrey
I had the same problem also. The issue is that there is a weak point on the Morryde steps at the hinge point. I can see from your pictures that your stairs are bending at the exact point mine did - where the hinges attach to the stair stringers.
They are easily bent if you don't have the legs extended to the right length. You can bend them back to the proper angle and the door will close, but you'll have a recurring problem where the bending is happening - the weak point - it will continue to bend (and it's probably cracking) until it is reinforced.
You should also check the rivets on the side where the hinge assembly attaches to the stair stringers. they also break easily which will make the bending worse. I replaced all of mine with stainless steel (much stronger than the aluminum)
I welded a steel angle across the front of the hinge assembly tying both sides together and strengthening the entire thing. It doesn't bend or flex anymore. I am attaching pictures - I hope, as this is my first posted reply.
Hope this helps. Mark
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Thanks to all that have responded. I will try to straighten and reinforce before swapping out to the "Glowstep" scissor steps.
__________________
2018.5 Montana Legacy 3791RD
2017 F350 6.7 PSD SRW with airbags
M.O.C. Number 21234
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04-27-2021, 01:42 PM
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#15
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Established Member
Join Date: Aug 2019
Location: Riverdale
Posts: 26
M.O.C. #24632
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It almost looks like the original steps are just a little too deep to allow the new step from settling down fully. Or perhaps a trick of the camera angle.
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04-27-2021, 03:32 PM
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#16
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New Member
Join Date: Jul 2019
Location: Rushville
Posts: 2
M.O.C. #24435
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This happens when you raise the jacks to lower
the unit and the steps are still down. It will put
Pressure on the steps and bend the bracket at
door
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04-27-2021, 04:31 PM
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#17
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Montana Fan
Join Date: Dec 2017
Location: Sharpsburg
Posts: 202
M.O.C. #20974
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Did the install instructions not tell you to remove the threshold? I had the same issue until I read the instructions and removed it
__________________
2023 GMC 2500 HD AT4
2018 High Country 340BH
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04-28-2021, 05:07 AM
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#18
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Montana Master
Join Date: Jul 2014
Location: Upstate NY
Posts: 1,788
M.O.C. #14547
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Quote:
Originally Posted by Skw774
Did the install instructions not tell you to remove the threshold? I had the same issue until I read the instructions and removed it
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Where did you see that?
Step ! only says to remove the transition piece at the threshold between the floor and the door frame. Step 4 says you might have to notch some wood and shows a photo of the threshold in place. A You Tube video plus the on line pdf will show that
While I have no "dog in the hunt" with the LCI version would never remove that strengthening piece that holds the door frame squarely in position.
__________________
Dave W
2014 Montana High Country 343RL (Sold!)
2011 Ford 6.7 Lariat CCLB (Went to PU Heaven)
2019 F150SC XLT SE Sport,w/full tow package
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04-28-2021, 09:52 AM
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#19
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Montana Fan
Join Date: Feb 2019
Location: Oklahoma City
Posts: 170
M.O.C. #23433
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We had a similar issue. Called Moryde and they said the threshold piece had gotten bent. They sent us a new one for free.
__________________
Troy and Tracy Chaddon
2019 Montana High Country 330RL
2005 Ford F-350 "Bulletproofed"
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04-28-2021, 10:19 PM
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#20
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Established Member
Join Date: Feb 2018
Location: Houston
Posts: 40
M.O.C. #21234
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Quote:
Originally Posted by Route66Rambler
We had a similar issue. Called Moryde and they said the threshold piece had gotten bent. They sent us a new one for free.
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Route66Rambler, do you happen to remember who you spoke to exactly? Were they in "aftermarket" parts?
__________________
2018.5 Montana Legacy 3791RD
2017 F350 6.7 PSD SRW with airbags
M.O.C. Number 21234
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