Originally Posted by mootana
Once an order receives a serial number and is scheduled, any Keystone dealer can get a current offline date by contacting their District Sales Manager. However those offline dates change due to parts shortages or shipment delays.
Until shipping companies add satellite tracking to their trucks we cannot provide the exact day a unit will arrive at a dealer.
Most dealers have learned to not provide an exact delivery date until the unit arrives at their dealership. This stops the situation of owners planning trips prior to having their new unit. Weekly we have customers that call wanting to be reimbursed for trips missed because they have made reservations around a date they were given. Delays happen and issues arrive. We do not want an exciting time of owning a new Montana change into a bad experience because "a date" was taken as "a promise / commitment".
If you have more questions or want to discuss your situation, you can post here or contact me by Private Message.
Thank you for being a Montana owner.
Re: "situation of owners planning trips prior to having their new unit."
Our Bad! I guess we are one of THOSE.
You can't fault us for being anxious to get our new Montana that we paid over $80,000 for! It's difficult to sit on your hands and play the waiting game... There's always more to a story than what you see on the surface.
We didn't want to pay the shipping cost to Utah so we arranged for a "courtesy delivery" to the Grand Rapids Camping World dealer. We drove out to Michigan with our "eyes wide open" knowing that the trailer might not be ready yet, as "scheduled", and were prepared to wait.
Upon arriving in Grand Rapids we were told by the Camping World dealer that our trailer had not arrived, all the while it had been sitting there for a week!
Though it took us several days to find that out. We were getting conflicting information from the Keystone "rep" via our Utah dealer. One minute the unit was held up waiting for chairs and the next minute it was "it is coming today." In my impatience I started making calls until I finally reached someone who told me, using our Vin#, that our trailer had left the property on the 12th. This was on the 19th. That's when, through some luck, we found the trailer on the dealer's lot.
Now, how long should we have waited for that dealer to realize he had the trailer? Should we have stayed home waiting for that situation to resolve itself? If you want to BLAME US for being impatient because the left hand didn't know what the right hand was doing, then so be it!