Why Don't Dealers know?

[RipNC]

Pam,
Congrats on "finding" your rig! Hope someone made you whole on the hotel bill. Your facts regarding the manufacturer knowing where your rig was in their process confirms my thinking and orignal post. Manufacturers today have systems to track orders from day one. Yes they have hiccups (Covid being an order of magnitude worse than a "hicccup"), but that bump in the critical path also gets tracked in a system and date adjustments flow from that. The breakdown is not putting that info into the dealers' hand so they can update the customer (as you said as well). Perhaps the new manager of the Montana brand will consider this in their future plans, they like to talk about changes they make because they "listen to our customers".
Hope you enjoy your Super Solar and keep us updated on how it performs for you!
Thanks for chiming in on this thread too.