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10-16-2020, 08:36 PM
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#1
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New Member
Join Date: Oct 2019
Location: Eloy
Posts: 6
M.O.C. #25087
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Return RV?
Please help. Do we have any recourse to return our 2019, HC 330 rl? We bought our HC a year ago. Of course, the warranty just expired, but it has been in the shop half the time! We are very disappointed with the quality of this unit. What can we do now?
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10-16-2020, 09:04 PM
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#2
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Montana Master
Join Date: Oct 2017
Location: Bastrop
Posts: 2,892
M.O.C. #20753
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Have you researched lemon laws in AZ?
__________________
Mocha, one-eyed toothless, hurricane survivor, Pirate dog
2019 20th Anniversary Edition 3701LK
B&W 20K for Ford OEM Puck
2018 Ford F-350 Lariat CCLB PSD DRW KJ5CQH
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10-16-2020, 09:14 PM
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#3
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New Member
Join Date: Oct 2019
Location: Eloy
Posts: 6
M.O.C. #25087
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Not yet
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10-16-2020, 09:14 PM
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#4
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Montana Master
Join Date: Mar 2020
Location: Lamesa
Posts: 621
M.O.C. #26010
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Quote:
Originally Posted by R121
Please help. Do we have any recourse to return our 2019, HC 330 rl? We bought our HC a year ago. Of course, the warranty just expired, but it has been in the shop half the time! We are very disappointed with the quality of this unit. What can we do now?
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Exactly what are your issues? Are they manufacturer faults? Sub equipment faults? Did you do a thorough PDI? Being "in the shop half the time" has nothing to do with the manufacturer and everything to do with the dealer unless verified otherwise.
__________________
Danny and Susan wife of 55 years
2019 Ram Laramie 3500 6.4 4x4 CC 4.10 SRW
2020 Montana High Country 331RL
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10-16-2020, 09:18 PM
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#5
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New Member
Join Date: Oct 2019
Location: Eloy
Posts: 6
M.O.C. #25087
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Floor in bedroom has been replaced from roller dents, did it again. Window in bedroom pops out, had to replace. A/c does not work efficiently, shower door latch broke, refrigerator makes loud noise. Buzzing noise cycles on and off. No one can fix it. Now brakes have locked and need replacing. I could go on. Very frustrated!
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10-16-2020, 09:32 PM
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#6
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Montana Master
Join Date: Mar 2020
Location: Lamesa
Posts: 621
M.O.C. #26010
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Quote:
Originally Posted by R121
Floor in bedroom has been replaced from roller dents, did it again. Window in bedroom pops out, had to replace. A/c does not work efficiently, shower door latch broke, refrigerator makes loud noise. Buzzing noise cycles on and off. No one can fix it. Now brakes have locked and need replacing. I could go on. Very frustrated!
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RVs are frustrating and have issues. How many have you owned?
__________________
Danny and Susan wife of 55 years
2019 Ram Laramie 3500 6.4 4x4 CC 4.10 SRW
2020 Montana High Country 331RL
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10-17-2020, 08:19 AM
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#7
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Seasoned Camper
Join Date: Jul 2019
Location: Silver City
Posts: 69
M.O.C. #24575
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R121, I hope you didn't buy it from Lazy Days? I did and now go to Freedom RV for service. Talk to Larry in the service dept. at Freedom, he has been very helpful to us.
Elka is the service writer in the service dept. she is awsome.
__________________
2016 F-250 Lariat Super Duty 6.7L
2019 High Country 310RE
Andersen Ultimate hitch
Air Lift 5000 airbags
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10-17-2020, 09:19 AM
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#8
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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The odds are not in your favor, but to make a proper decision you need to spend the money on a good attorney.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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10-17-2020, 09:31 AM
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#9
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Montana Master
Join Date: May 2020
Location: UPLAND
Posts: 1,255
M.O.C. #26190
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Sounds like you need a competent RV service place for all these repairs.....that could change your outlook and get you back on the road to using it.
__________________
2019 Keystone Montana 3560RL, 2020 Chevy 2500 HD, Firestone airbags, Air Lift wireless compressor, Curt gooseneck, 20K Reese Goosebox, TST-507, USMC combat vet & retired LEO. Robert, Anika, Breanna, Dylan (daughter-in-law Stephanie). & our Great Pyrenees Layla
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10-17-2020, 03:43 PM
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#10
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Montana Fan
Join Date: Dec 2017
Location: Sharpsburg
Posts: 202
M.O.C. #20974
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Drive it through the showroom. Or back it so you don’t damage your truck. ��
__________________
2023 GMC 2500 HD AT4
2018 High Country 340BH
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10-17-2020, 04:29 PM
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#11
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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I would consider a repair only shop. Those guys make a living at fixing stuff and are generally not overloaded like dealers.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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10-17-2020, 05:42 PM
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#12
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,547
M.O.C. #2283
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No problem returning your camper. You should have got about 30% off retail and you will get way less than that from a dealer. Then you will have a choice quit or start all over again with potentially as many problems as you have now. Of course you could go to a repair shop and have it fixed and save thousands it you care to have a camper.
Your AC problem is wide spread and is probably the ducts needing to be opened up. At any rate all of your problems can be fixed. If it was my camper I would take one problem at a time and fix it the way it should have come from the factory. Fall is here you will have all winter to fix all the problems. Then enjoy it next season.
Lynwood
Lynwood
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10-18-2020, 06:56 AM
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#13
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Quote:
Originally Posted by mlh
No problem returning your camper. You should have got about 30% off retail and you will get way less than that from a dealer. Then you will have a choice quit or start all over again with potentially as many problems as you have now. Of course you could go to a repair shop and have it fixed and save thousands it you care to have a camper.
Your AC problem is wide spread and is probably the ducts needing to be opened up. At any rate all of your problems can be fixed. If it was my camper I would take one problem at a time and fix it the way it should have come from the factory. Fall is here you will have all winter to fix all the problems. Then enjoy it next season.
Lynwood
Lynwood
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Good advice!
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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10-18-2020, 12:42 PM
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#14
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Montana Fan
Join Date: Jan 2020
Location: Southoftheboarder :)
Posts: 109
M.O.C. #25725
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Agree about AC
Our "Quiet garbage" in the main cabin did NOT push air thru the vent in our 2019 HC until my husband got UP in there pulling, shifting and taping stuff. Thank God we have a dump ac in our bedroom. Saving grace until all the fixes including making cones to direct ac volume DOWNWARD by vent near entry door/coffee station area.
Sorry about all your troubles. Great people here that can walk you thru fixes.
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10-18-2020, 03:04 PM
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#15
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Join the club ours will have been in the shop more than 6 months since ownership on our 2019. It is back in now because most of the warranty issues were not fixed. The problem is these shops fix the problem without fixing the CAUSE of the problem making the issues recurring and habitual. These methods are only cheap bandaid to get the RV past the 1 year warranty liability. This is how Keystone gets away with building garbage with little liability...
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10-18-2020, 03:13 PM
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#16
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Montana Master
Join Date: Sep 2019
Location: lake stevens
Posts: 504
M.O.C. #24938
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Quote:
Originally Posted by mlh
No problem returning your camper. You should have got about 30% off retail and you will get way less than that from a dealer. Then you will have a choice quit or start all over again with potentially as many problems as you have now. Of course you could go to a repair shop and have it fixed and save thousands it you care to have a camper.
Your AC problem is wide spread and is probably the ducts needing to be opened up. At any rate all of your problems can be fixed. If it was my camper I would take one problem at a time and fix it the way it should have come from the factory. Fall is here you will have all winter to fix all the problems. Then enjoy it next season.
Lynwood
Lynwood
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Besides being sarcastic this is terrible advice as this is why keystone is not held accountable for poor quality control. To compound that like in my case mine spent 6 months in the shop for warranty so in reality we missed out on 6 months of warranty since it sat idle. and now we have many that would have been warranty issues but because we lost 6 months we are technically our of warranty. With many issues these Montanas have there needs to be a more robust service network. It is almost like a Ponzi scheme in terms of winners and losers...
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